• FamilyTime

FamilyTime

Overview

FamilyTime has a rating of 2.53 stars from 223 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FamilyTime most frequently mention customer service, free trial, and credit card problems. FamilyTime ranks 104th among Parenting sites.

  • Service
    31
  • Value
    30
  • Shipping
    13
  • Returns
    24
  • Quality
    30

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
25
See all photos

What reviewers want you to know

Positive highlights

  • I have tried other apps for controlling my kid's screen time and FamilyTime is by far the best.
  • Ich bin mit der Unterstützung vom Chat Support sehr zufrieden!

Critical highlights

  • Although this may be a good app, you cant change your mind without cost.
  • Customer support is worst ever with info to pair the devices.
How would you rate FamilyTime?
Top Positive Review

“Incredible App”

Lusia H.
7/23/20

FamilyTime gave me my peace of mind. I work in double shifts and it keeps me updated about where my kids are what they are doing in point in time and when they reach back home. Two things I like most about this app is its SOS alerts and auto check ins and checkouts which I receive whenever they enter and exit places. I think with the payment of couple of bucks I'm getting a lot for locating my family. Well now I can understand why its GPS tracking specs are at hype on social media. I'd say you should definitely try it.

Top Critical Review

“ZERO STARS”

Melissa S.
2/20/24

I have been chasing a promised refund since Nov 2020. Even if the app doesn't work, they will keep your money! Over 150 emails back and forth with the same reply template advising it was being refunded. They also try bribe you to not put a bad review up. See SOME of the many times they told me my refund was coming Do not join these scam artists!

Reviews (223)

Rating

Timeframe

Other

Reviews that mention popular keywords

app (141) customer support (12) customer service (15) screen time (21) work (65) refund (52) credit card (6) trial period (5) support team (6) 3 days (4) trial isn (3) chat support (4)
Thumbnail of user melissas2476
1 review
0 helpful votes
February 20th, 2024
• Updated review

I have been chasing a promised refund since Nov 2020. Even if the app doesn't work, they will keep your money!
Over 150 emails back and forth with the same reply template advising it was being refunded. They also try bribe you to not put a bad review up.
See SOME of the many times they told me my refund was coming
Do not join these scam artists!

Tip for consumers:
DO NOT GIVE THESE PEOPLE YOUR MONEY- THEY LIE - USE ANY OTHER SITE BUT THIS ONE

Products used:
None they didnt work!!!

Service
Value
Shipping
Returns
Quality
Scammers- don't give them your money
July 15th, 2022
• Previous review

Promised a refund by Marc Jaegar 18mths ago for the service not working - still chasing money and been told over and over again " its bein processed" they are liars. They won't do anything they say they will. The app is clunky and doesnt work properly yet- and when it fails they still keep you money!
Been getting the same message re: my refund being processed since Nov 2020

Tip for consumers:
DONT USE THIS COMPANY!

Products used:
signed up for premium

Service
Value
Shipping
Returns
Quality
Thumbnail of user helengunold
1 review
0 helpful votes
January 24th, 2024

I signed up to the free trial it never worked they had an excuse for everything I canceled well before the trial ended. They have been charging me and I have never even used it I am still waiting for my refunds 6 months later. And I get the same thing 24 hours you will get a refund. It makes my blood boil that these scammers don't have to be accountable for stealing and they just hide behind a screen.

Thumbnail of user suzanneb1016
1 review
0 helpful votes
February 8th, 2024

Agree with other reviewers on here. The app is terrible. But when you try to cancel, there is no way to do so, no way to contact anyone other than email, and then the same people give you the run around and bill you again the next year. Find a real company with real customer service. This is a scam with planted fake positive reviews to get parents to sign on.

Tip for consumers:
That there is no way to get real help, it all seems automated

Products used:
App, worthless and unable to get refund or stop service

Service
Value
Returns
Quality
Thumbnail of user juditl7
1 review
0 helpful votes
March 2nd, 2024

Has been corresponding for two years without any success! Automated customer support, fake service, fake support! Be aware!

Products used:
Parental control application

Service
Value
Returns
Thumbnail of user rict41
1 review
0 helpful votes
January 29th, 2024

I cancelled within the 3 day trial period but was charged anyway. I have been writing multiple email but always get told about partial refund etc.
Seems to be a racket...

Thumbnail of user mutantgoat
1 review
1 helpful vote
May 2nd, 2023

Warning do not waste your money! I worked with their support for over a month and could not get it to work. The only way to talk to billing is through email. I was told that I would get a refund and 5 months later still have not gotten one. The emails always read "Our billing department is currently processing your refund issue." I have worked as an IT engineer 30 years and this is the worst software company I have worked with. Do not use FamilyTime and save yourself time, money, and headaches.

Tip for consumers:
Nightmare!

Products used:
Qustodio

Service
Value
Returns
Quality
Thumbnail of user amyo949
1 review
0 helpful votes
September 22nd, 2023

I tried this app for ten minutes, didn't like it, and tried to cancel-- no. 45 dollars for the year. No refund. Fine. But then I got a notice it was going to autorenew for the next year. Customer service assured me it was cancelled. It was not. I tried seven different times to get this cancelled. I was still charged. The only way to get this cancelled is to file a claim with your bank and have your bank go after them-- but save all of your documentation or they won't be able to. Be careful.

Tip for consumers:
Be careful.

Thumbnail of user tinat746
1 review
0 helpful votes
May 2nd, 2023

I signed up for subscription as this was the only way to use their app to figure out if it was what I needed. It states 3 free days and can cancel anytime. I only used it for 30 mins and found it wasn't what I needed or worth the monthly fees so I cancelled it. I was still charged 2 days after I cancelled. I have now emailed them 5 more requests so hopefully it is actually cancelled now. They also will not refund the $27 even with my screen shot of the cancelled subscription on the very first day.

Service
Value
Returns
Quality
Thumbnail of user tynillj
1 review
1 helpful vote
January 3rd, 2023

Do not commit to automatic renewal. I was billed on 1/1. Once I was aware of the charge on 1/3 (1/2 was a holiday), I immediately contacted Family time directly and cancelled the service. They REFUSED to refund my annual fee siting a refund policy clause that stated you had to cancel before the renewal, and claimed they sent me an email, which I never received. Be weary!

Thumbnail of user cyb13
1 review
0 helpful votes
July 16th, 2022

If your kid has an iPhone you can't block 'some' apps like social media. Also, no matter what content filter level you choose they can open Instagram for example on Safari. Their solution…disable internet. Thanks a lot.

Tip for consumers:
Don’t

Products used:
FamilyTime app

Value
Quality
Thumbnail of user lw609
1 review
0 helpful votes
February 3rd, 2023

I would rate this zero stars if it were available. I worked with the help desk for over a month to get the app to work correctly. We couldn't get the app to work correctly, and I asked for a refund since the app didn't work as promised. They told me they would refund my money, however, that has never happened. Worst app and customer support. Once you ask a question you will continue to get auto-replies and no one at the company cares. Save your money and take your business elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickm121
1 review
2 helpful votes
March 2nd, 2017

My search has finally got to the right result. FamilyTime is really a nice app that has so many features and the best part is that all these features work actually :P. I tried several other parental apps too, but those were lacking in one way or the other. I really like its screen lock option that can be done in two ways auto and manually. Highly recommended!

Thumbnail of user hanac26
1 review
0 helpful votes
October 22nd, 2022
Verified purchase

Hello, i am super angry and dispointed with this, as i paid for a year, both we have IOS and nothing works, I see my kid at home on gps even he is at home, i acannot block some apps just all of them even in their beautiful page it is said you can chose specific time, and the lady from the hepsdesk just tells u. This is our email adres if u have a trouble. F... it

Thumbnail of user christinak323
1 review
1 helpful vote
September 8th, 2021

Read that it works between parent's Droid and child's I-phone. None of the functions the app provides are displayed... specifically monitoring messages. The reports list nothing, just say the log isn't available. While traveling with my child the locator didn't update and had their phone location several states away. I requested a refund and was told it would take 15-21 working days... after a handful of follow up emails with this company past this period I still haven't received a refund... 2 1/2 months later. I've been strung along and told "not to worry about it".

Tip for consumers:
DOESN'T WORK AND WON'T REFUND.

Service
Value
Returns
Quality
Thumbnail of user danield1200
1 review
0 helpful votes
March 18th, 2021
Verified purchase

I purchased a premium version of the app because it promised features that it does not have once I installed the premium version I quickly realized it did not have the features that it said it did I submitted a request to cancel and was told no I could not get a refund because of a holiday promotion when I made my purchase. Beware of the software make sure you're 100% sure this is what you need does not work well with Apple products.

Products used:
Family time

Service
Value
Returns
Quality
Thumbnail of user raiskior
9 reviews
1 helpful vote
March 15th, 2024

I disagree with the negative reviews. The app is user-friendly and provides great value for its cost. I have had no issues canceling my subscription, and customer service has been responsive and helpful whenever I needed assistance. I would recommend this app to any parent looking for a reliable solution to streamline their tasks.

Thumbnail of user errold26
1 review
0 helpful votes
February 23rd, 2022

No matter what familytime says, they do not refund. They operate out of China. They keep chargingvyour credit card after cancellation. The only way to stop them is to cancel credit card and get a new card. Family time keeps telling you refund is in final stage for months, with no refund EVER! Try other apps before this one.

Tip for consumers:
You will be charged after cancellation and not refunded. No recourse offered.

Products used:
Familytime app

Service
Value
Returns
Quality
Thumbnail of user hershellebinnyb
1 review
2 helpful votes
March 21st, 2017

I am a great supporter of digital parenting and believe that kids need guidance and supervision by the parents now more than ever. After looking and trying a lot of different apps I have found the perfect one. I am calling it the perfect one because it has a lot of different options. It is compatible with the latest technology and runs smoothly. Above all the customer support is efficient and responsive too. Thumbs up!

Thumbnail of user sheelaghb1
1 review
3 helpful votes
May 23rd, 2020

Please don't subscribe to this family time website.
It is a scam. Am awaiting a refund since August 2019, they keep promising "you will be refunded within the next 2-5 working days". Don't avail of the free trial because that's how they suck you in. When I looked for their company location address to write to them to get my refund, they eventually told me they were based in Tokyo but then I found out it was China. They are fraudulent.

Thumbnail of user staceyf87
1 review
4 helpful votes
January 20th, 2020

Very similar experience to those described below. If the same thing happens to you, keep your correspondence and request a charge back on your credit card. Don't let them steal your money.

The app has never worked despite being installed exactly according to instructions. They stuffed me about for 11 days telling me that someone would respond within 24-48 hours' before finally admitting it was an iOS issue. When I asked for a refund they refused because I'd used a coupon code offered as standard on their site. This is despite never delivering the service. A total scam.

Thumbnail of user nathaliar
1 review
2 helpful votes
September 8th, 2015

My experience with FamilyTime was wonderful. Best part was that it runs great on android smartphones. Alerts were speedy and accurate but what they can work on is the geo-fencing feature. Not very up-to-the-mark. Overall, it's a pretty cool app for parents.

Thumbnail of user zoulb
1 review
3 helpful votes
June 1st, 2022

This app is a fraud, I signed up for a subscription that said use was free for a period of time which I respected before unsubscribing, but I was still charged 45 USD when I didn't authorise anything. This is theft. I filed a complaint.

Thumbnail of user samk295
5 reviews
12 helpful votes
June 8th, 2020

This app is not working as claimed, i used this and its not working and i was not refunded. Familytime wont work dont waste your money on it. I tried Hacking Clubs Full Phone cloning and its works perfectly was given full access of my Target.
Try - H a c k i n g c l u b s. C o m

Tip for consumers:
Family time isn't working

Quality
Thumbnail of user samd624
1 review
0 helpful votes
June 29th, 2021

The featues dont seem to work as advertised. It's very cluncky. Bad user interface. I have decided to use another app

Service
Value
Shipping
Returns
Quality
Thumbnail of user glebk5
1 review
4 helpful votes
March 26th, 2020

UPDATE: STILL NO REFUND AFTER TWO MONTHS! AVOID THESE SCAMMERS! I stopped using this app a while back ago as the most of it functionality is now implemented by the free Google FamilyLink, and just found that they renewed my annual subscription and charged another year even without sending a courtesy notification prior to the renewal. Now they are telling me that the refund will take them 15 -- 21 working days to proceed. Be warned.

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From the business

FamilyTime is a leading parental control app for Android Phones, iPhones, Android Tablets, iPads, and Fire OS devices. Monitor and track your child's phone activity and limit screen time.

Company Representative

Thumbnail of user marko406
Mark O.
Typically does not respond to reviews

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