FamilyTimeReviews 236

I tried to use a spy app to monitor my employees activities while I'm away but it didn't work they only kept asking for more money without any positive solution to what I paid for I had to go to the internet to search for an hacker capable of spying and hacking on any device, while doing that I came across SysProteq tech team on instagram they helped me with what I wanted without any issues

After searching online for hackers to give me remote access to my wife's phone, I finally stumbled upon SysProteq. After reading a little about them at first I was scared because google says they handled lots of big operations but I tried anyways and I am happy I tried. Their services are the best. Communication is 5 stars. They gave me full access to my wife's phone and as I am writing this review, I can see everything she does and even listen to voice messages. These guys are the real deal

I randomly found SysProteq great work on the internet and decided to give them a shot. Best decision ever! The service was quick, affordable, and very professional. He explained everything clearly and delivered more than expected. Highly recommend for anyone needing security or tech help!

Finding trustworthy cybersecurity help online isn't always easy, but SysProteq truly delivered. I reached out via Instagram and got a quick, clear response. The service was thorough and done at a fair price. I really appreciate the honesty, skill, and effort put into the work. Highly recommend!

I just want to say a huge thank you to SysProteq for the amazing job! I found them through Instagram and I'm so impressed with how professional and affordable the service was. Everything was done exactly as promised, and the final results were even better than I expected. 10/10 experience!

Recently worked with SysProteq after finding their profile on Instagram, and it was a great experience. The communication was smooth, the project was handled efficiently, and the price was very reasonable. You can tell they take their work seriously and genuinely care about delivering results. Highly recommended!

I worked with SysProteq on a cybersecurity project, and the experience was excellent. They delivered high-quality work quickly and communicated clearly throughout the process. The pricing was fair, and the results exceeded expectations. Highly recommended for anyone who needs trustworthy and skilled security services.

I found SysProteq on Instagram and decided to give their service a try — and I'm really glad I did. The communication was clear and professional from the start, and the work was completed efficiently with great attention to detail. What impressed me most was how affordable the service was compared to the quality delivered. It's rare to find someone this reliable and skilled who also charges a fair price. Definitely recommending SysProteq to anyone who needs trustworthy and high-quality cybersecurity work.

I bought the service and cancelled in due time but have been charged twice. Ever since i have been trying to have a refund of 44 euros. They reply almost immediately with the same answer. It s being dealt with by our billing department. This is the response I get for the past months. How could I get this refund? Anyone that knows how to get a refund?

This company incorrectly billed my renewal early and refuses to refund the money. I have been getting the run around for months at this stage. Every week is 7 more days. Please do not use family time.

SCAM ALERT: Subscription Cancellation Nightmare!

I had a terrible experience with the FamilyTime app and its management. Despite multiple emails to their billing team and requests via live chat to cancel my subscription, they refused to process the cancellation. They continued charging me even after repeated cancellation requests. When I requested a refund, they kept routing me around, offering no real assistance or resolution.

If you're facing the same issue, here's a solution: Write a negative review to warn others, and bypass FamilyTime's support entirely. Instead, reach out to their third-party payment gateway, FastSpring, and file a chargeback request using this form: https://fastspring.com/consumer-support-form/. FastSpring refunded my money within 48 hours—something FamilyTime failed to do.

Beware of this app and its unethical practices! They'll hold onto your money unless you take action through other channels.

Downloaded the app last year to see if it would help manage screentime. It didn't, so I deactivated it (or so I thought - there is nowhere in the app to unsubscribe and no subscription created in Google Play). After being charged for the annual amount, I reached out to their Support team to cancel and be refunded to which they allegedly obliged. Was just charged AGAIN for my annual renewal? I don't know why they would still have my payment information on file, and what made them think they could charge me again. So now I have to argue for another refund. I think this company likely stays alive by billing people and hoping they don't notice, since there is no way to see if you have an active subscription or not.

The app doesn't work, crashes constantly, doesn't track your family. They also refuse to provide a refund. They keep your money, and bots auto respond to you with no real human follow-up. I think they are based off-shore, so no legal recourse. Use a different family tracking app unless you want to lose your money and take on a lot of frustration and time. Buyer beware, you have been warned!

ANY APP BUT THIS ONE. FRAUD. THEFT. PRODUCT DOES NOT WORK.

Please see my recent email to Family Time below...

Dear FamilyTime,

On 06/16/24 you stole $28.69 from me via my credit card. As per my last email, this charge was not authorized. This is a second notice to refund my money at once.

I cancelled this membership last July 3,2023 because your app, software and "service" NEVER WORKED. I spent HOURS of time patiently trying to understand any direction you provided and making adjustments to the app, webpage or my daughter´s phone. NOTHING WORKED. Your customer service is horrible, emails were repeatedly unanswered, and your chat service gives instructions which do not fix any problems! You offer NO PHONE NUMBER or other method of speaking with a human.

I will publish this message in as many parent review apps and webpages as I can find. You should be shut down immediately!

Copied here is the Secretary of State and Attorney General of MA. Hopefully, they will investigate you, realize how fraudulent your business practices are and then be blacklist you. Good luck in bankruptcy court!

John

Still waiting for a refund from Familytime Support, they simply dont follow through months since my first request to refund and nothing:

Hello Sam,

Thanks for contacting FamilyTime customer support. Sorry for the inconvenience that may have caused you.

Our billing department is currently processing your refund issue. You will be notified via email once your issue is resolved.

Thank you
Marc

I disagree with the negative reviews. The app is user-friendly and provides great value for its cost. I have had no issues canceling my subscription, and customer service has been responsive and helpful whenever I needed assistance. I would recommend this app to any parent looking for a reliable solution to streamline their tasks.

Has been corresponding for two years without any success! Automated customer support, fake service, fake support! Be aware!

I have been chasing a promised refund since Nov 2020. Even if the app doesn't work, they will keep your money!
Over 150 emails back and forth with the same reply template advising it was being refunded. They also try bribe you to not put a bad review up.
See SOME of the many times they told me my refund was coming
Do not join these scam artists!

Agree with other reviewers on here. The app is terrible. But when you try to cancel, there is no way to do so, no way to contact anyone other than email, and then the same people give you the run around and bill you again the next year. Find a real company with real customer service. This is a scam with planted fake positive reviews to get parents to sign on.