Life360

My family has been at Gold level for many years, since our oldest turned 15... And we truly have loved this app and its safety features! We've recommended it countless of times over the years, as well, really promoting it! However, initially began having issues with location markings pay for UNLIMITED, but that is NOT WHAT YOU GET.) And now, most recently, it has begun seriously GLITCHING, FREEZING and just PLAIN NOT WORKING! Keep expecting them to do an app update release, but they have not. Prefer NOT to discontinue, but am beginning to wonder what has happened with their customer service failing?
Will wait a bit longer and then reassess its viability
- as it is not a cheap app either. Very discouraged to say the least! Hoping help will soon be provided...

Worst customer service!
Worst customer service! Or should I say, non existent customer service.
I begged the "virtual agent" to let me talk to a representative on the phone- they don't allow that at all! "Jaime" did not know how to fix a simple subscription issue, so she wanted me to cancel my account altogether and start a new one. I said no, let's figure out how to fix this one. That was just too much brain work for her, so I requested a supervisor. "Jan" was no better, if not worse. There is NOT a phone number you can call for customer support, and the Live Agents are not "live" at all, they have no idea how to fix anything. I spent over 3 hours trying to get someone real to hear me and fix a simple problem. I then asked to be escalated to their complaint department-she said "we don't have one". Honestly the absolute WORST CUSTOMER SERVICE app that has ever been in business! Don't spend your money on an app that doesn't work and will not help you, nor will it let you call or email a real live employee. Just use your IPhone Find Me feature, works so much better and you don't have to deal with bots when your money is mismanaged.

I found myself in a challenging and uncertain situation with my wife. Despite my growing suspicions that she was seeing someone else, she continued to assure me that the man was just a friend. With no access to her phone, my doubts only deepened, leaving me feeling confused and uncertain.
I made my research on how i could get remote access to spy and then i came across XONIPTEK team on Instagram who was highly recommended. Their professionalism and expertise provided me with the discreet assistance I needed to access my husband's phone. Through their services, I was able to review not only his recent messages but also those that had been deleted, giving me the clarity I needed to face the truth and address the situation directly.

Avoid this app. Have screenshots of previously visited locations updating throughout the day to say different locations. Hours can go missing with no records of locations. Customer service were useless and blamed the phone however same issues on multiple phones. Also location was reading perfect for every other app.

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst.
Beside giving you answers that are very rude and useless, they truly have no clue what to do.
I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic.
Too bad because the app and accuracy are pretty ok (not great)

This app drained my battery so fast that it's unbelievable. Even as a parent, this is just an intrusive and unnecessary app. It's also inaccurate and mostly shows the wrong locations. If you want to see where your children are, just give them a call or text. You don't need this horrible app. Trust me.

Used my gold membership for the first time ever. Locked out of vehicle. They said about an hour for help (I'm in the middle of town) but ok no problem. Then when the time arrived for my "help" to be there I got a follow up message that they would be there in ANOTHER hour. Again, in the middle of a busy town with lots of other services. I feel they are not sending anyone and simply waiting me out. Also, when I contacted them and said I was female, in a now closed business, and it would be dark, they suggested I call 911. Thanks f######

Either you turn on notifications or you get a launch screen every time you open app life360 making it sound like I will miss really important info if I don't allow notifications. Turn on notifications and they are constantly reporting low battery status for each member of circle. I don't need to know this. Will never pay for the app. Just want to occasionally know the whereabouts of circle members and for that it reason the app is merely sufficient... but mostly it's annoying.

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Every day my bf comes home asking a million questions because life 360 shows that I'm all over the place, running through bushes even. The other night it showed I had left in the middle of the night for a couple hours. Yet on my end his looks fine. I don't get it. Sometimes it is just zig zags all over the place. I'm looking into a different app. It was reliable for a while with this kind of thing happening a couple times a year, but every day is getting ridiculous.

I paid for platinum upgraded took my money refunded it and canceled my membership another yahoo company that wants to argue that they didn't take your money and you canceled your subscription so I suggest finding a better app I saw life360 is not what they say...

I have Life360 and it's sometimes reliable, but there have been several instances where it shows that I've taken drives all over when I've been at home. It says that I went to locations that I have never been to. I've reached out to tech support but they were unhelpful. Can't say I'm too thrilled with this app.

Doesn't provide up to date location information. It's 11pm, and still says I'm at a place I passed on the way to work at 9am this morning. If you are relying on this app to keep your kids safe. They'd be long gone by now. Uses excessive battery power.

Life 360 has been saying I have been out and about in the middle of the middle at various places around where I live. I get up for work at 3am but now my ole man thinks I'm fooling around and when you go to customer support it will not let you send a ticket through. This app is janky.

Not dependable
I feel it will get a lot of children in trouble and adults with it's unreliable gps system They need to shut down this app. It caused me to almost have a heart attack when it sent a update saying my mother was going 85! I called straight away and thought something was wrong for her to be going that fast. And she said no way was she going that fast. My mom works five minutes from home said it took her 20 minutes going 85 mph. Really? Shows she is still driving when she is home. My Waze app works way better than this. Only if they did location tracking for family members then it would be on point

What kind of business will not offer a partial refund even if you cancel one day after the annual renewal fee hits your credit card? Do not pay for any memberships to this app. Life360 gave no warning that a subscription renewal was imminent and charged my card as "Apple. Pay". It took the better part of the day deciphering and searching the internet for what this charge was pending to and after I found out and Life360 responded to me, the payment went through before I can go in and cancel my subscription. Not very forthright of them, so 'buyer's beware'.

The accuracy with Life 360 is usually pretty good when it's working - but that's not often - they changed the format of the app that show dimensional objects, instead of aerial shots like it used to show. I am a gold member - doesn't notify you upon impact, like it states.

Also, I needed to change my billing and Apple ID, which they're not able to help me - which I find very hard to believe. So in order to continue to see my service as I am unable to sign in to my old account - I guess my only choice is to cancel my credit card, which is an inconvenience. Very disappointed in their customer service.

Anything the app is supposed to do, it doesn't do. It's just an extra trash app. It's supposed to track your family until each other where you are but the GPS always stops working always. My phone won't even track me. It says I've been home for like 3 months no matter what I do with the app. Then they want you to pay ridiculous fee just so that app can keep not working.