Faulty product, when I tried to cancel they beat around the bush for way too long before finally giving me an email address I had to send to for a cancellation. What does it say about a service that allows you to sign up online, but you have to email someone to cancel? Feels like trying to hold me hostage by making it so difficult I just forget or give up. An honest company makes it as easy to stop doing business with them as it is to start.
This company is terrible. I did not know that the app automatically renewed and they charged my credit card. I have been trying to get a refund since April 22nd of 2018. They charged my card on April 12, 2018. I have sent several emails to them and have only gotten the same response that they forwarded my info to the billing dept and I will receive a refund in 3 to 4 days. There is no way to cancel the app even though they say you can cancel at anytime. I have reported them to the BBB. I see on their website they say they are headquartered in Tokyo Metropolis but there is no address listed. This app and company needs to be shut down. I logged into my account tonight and they have not cancelled the app and it still shows it is active! I really want my $35 back but I am starting to not care now. I just want this app cancelled! I think I need to tell my credit union to block them and not let them charge my card. This app does not work how it is supposed to. DO NOT USE IT! I had to rate it with a star but if it was my way, they would get a big fat zero!
I paid the subscription and started using this app. the first week one of the phones did not respond correctly. i communicated with them several times and they said they couldn't fix it. So I said I wanted to cancel the subscription and to refund the pro-rated amount. This was a year ago. Customer service sends me emails saying the refund will happen but it never did. Then they automatically renewed my subscription!! I have been trying to get a refund for this since January. I send them emails at least once every 2 weeks. they keep telling me the refund is coming and it never does. They are fraudulent!! DO NOT SUBSCRIBE TO THIS SERVICE! it doesn't always work.
Do not use this app. Please refer to the reviews in your App Store for the reasons why. Depending on your device it may not work and the support staff are inadequate. It works in the short term but not for the long term. You also cannot make a one off payment, you have to agree to a recurring payment plan which depending on how you pay, may be difficult to break from.
please do your homework by checking the reviews by users on this product, not by recommendations by a third party that doesn't test it in the long term.
Tearable service. If you buy this product do not plan on the 3 day grace period as advertised. The product is minimally functional and absolutely not worth the money you pay for it. Find a more reputable company with actual customer support.
Kids were able to get on all sorts of sites supposably blocked by the software. DO NOT BUY!
I purchased a subscription over 6 months ago and cancelled within 24 hours due to lack of needed features. Despite repeated requests, I have never received my promised refund. I've seen similar tales in other reviews of this product.
Thoroughly enjoying using this amazing app. Have already recommended 3 colleagues and they love it too. I guess there should be some referral system. App blocker is a darling feature. Great app!
I am using family time app for more than 1 month and can surely say that they have outsmarted all other apps. The interface is simply awesome and there are so many features! I was using a stupid app in the past but this app has some serious vision behind all this. The idea of funtime and timebank is simply classic. I think not many people know about these features but they really add more value to the whole image. Totally recommended to parents with teens. You will be surprised what teens do these days using their phones. So please keep an eye!
As soon as started using the app, I knew I made the right decision. I love how the app makes it all so simple. I am no expert at technology but its very easy to use and screen time locks are the real highlights! I am soooooo happy and comfortable. Counting on a big holiday discount to subscribe to Premium, he he!
Just wanted to put a nice word for you guys. FamilyTime really does wonders. Very efficient and flexible. Im a huge fan of the new features especially the FamilyPause and Daily App Limits. We need internet filtering features. Please add soon. Great job, keep it up!
Funktioniert nicht, customer support sehr schlecht. Geld trotz vieler Beschwerden nicht wiederbekommen. Nicht anfassen!!!
The fantastic family time I enjoy with FamilyTime. Ive no worries whatsoever about the whereabouts and cell phone usage of my two kids. This app enables me to monitor their time-consuming on the cell phone.
I was really worried about my teenage daughters online activities like any other responsible parent. Thanks to FamilyTime, it gave me a real solution to monitor and track down her activities. The app comes on a cheap price and all features are working alright.
I will give this app 5 stars for simply the best app I have used in a long time. It is not just fun but comes with responsibility. I can control my kids internet ventures now. It is simply too good to be true.
I was very stressed about my kid's safety. Thanks to this app that now I can keep track of their various activities. I feel much more connected, in the loop and less stressed now. I say everyone must try it to get some peace of mind because the dangers are endless and you need to be vigilant.
Coming from a happy and satisfied FamilyTime app user, it is simply great for monitoring and control. It is easy, up to date and effective. There are multiple features. Anyone looking for a parental control app must try it out.
FamilyTime is highly useful when it comes to monitoring and controlling kids activity online. From my personal experience, it really helps parents a lot and keeps them in the loop.
I have tried many apps before saying that FamilyTime is the best. It has almost everything that is necessary like online monitoring, SMS and contacts monitoring, app blocker, screen time limits, family locating and more. It has a fairly simple and easy to use interface. The customer service team is very helpful and provides full guidance. No runtime glitches faced so far!
So happy about the TimeBank update. My kid is happy that now she can save her time and use later. The good part is that I can still oversee how and when she uses the saves up minutes! Keep it up, guys. FamilyTime is simply the best for screen time and online monitoring.
I started off with a trial and it turned out to be the best thing for me. This app is amazing to control screen time and monitor various activities. I use it for my teenage daughter and am very happy to see that her digital activities are quite balanced now and I can check them as well. I highly recommend FamilyTime to all parents.
Using it for some time now and it is going great. This app is fit for online supervision, location monitoring, and screen time and app handling. They recently introduced new features by which kids can manage their own screen time and save it as well. I gave full stars.
FamilyTime is a complete package whether it be online monitoring, family monitoring, app management or screen time control. Everything is available in a single app which is fairly easy to use as well. I like that I can do most of the things with it and I dont regret switching to the premium version at all.
This app has different tools for screen time handling which I appreciate the most. There are daily limits and app use limits. Now the kids can also save time and use it later which has made my kids very efficient. I use it mostly for that but this app is also good for online and location monitoring. I am highly satisfied to buy this app.
For starters, the product doesn't work as described or expected. Installed on a Sunday, Monday evening still no updates as to location. No way to view text messages, it just is a horrible application compared to others out there. Then, to make matters worse, I immediately, less than 24 hours, contact them with my dissatisfaction and cancel the subscription and after days...yes days... of going back and forth telling them I want to cancel and refund the money. They refused. Was never able to use the application successfully. They are a fraud.
I use this app to check porn and other dangerous apps. If I see something fishy in the browser history, my kid knows he would have a talk. He is also not allowed online gaming. I also block any apps that I think are unsafe for his age. All in all, it is going well.
Customer Questions & Answers
Vote Thanks for voting!
Votes Thanks for voting!
Votes Thanks for voting!
Votes Thanks for voting!
Votes Thanks for voting!
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business