Family Dollar

I would like to give an amazing review about Andre Johnson me and my fiance entered his store 3 times out of the 3 times 2 of the times the line was backed up due to him working by hisself. I think he did an amazing job with getting the customers out and on their way in a reasonable amount of time while under pressure to trying to assure that he is also giving great customer service at the same time. I recommend he may be able to run his on store soon. Thank You. A SATISFIED CUSTOMER

I went into family dollar in Lake Butler today only to find out Amber is no longer there. Shame on you. With customer service is at an all time low they let one of the best managers go. It will be mine and others who never come back. This girl knew your name your family and gave the best customer service. Perhaps you should look at the real issues. Again Shame on you.

I was at the store today to get some cat food. The girl at the register was very nice and met all my needs I think her name was courtney, very positive attitude. However I forgot a can of cat food and the manager was very rude and did not help resolve my issue. This photo is the cans I bought by themselves and my receipt showing that I am missing a can.

Nada of rawsonville rd store rips employees off.she receives a bonus for turning your hours in late to payroll.by turning in your hrs late will negative your daily pay.end result you will end up owing a bunch of transfer fees for daily pay.witch means you won't get paid just like bunching a check.she did that to me at Christmas time 12/1/2023.she also did this to my sister last year and shaves hr.and the district manger ron be touching employes off camera.never gets fired.

Never go to family dollar in chubbuck, Idaho the workers rip you off. They apply amounts that you didn't want. They don't listen. Every time I Go there some sale associates f**k me over. I now never to go there again. They should shut there doors.

They are the worst customer service company around. They not on one schedule. Some do cash app payments some don't. I drove around to 3 different locations in the winter storm to make payments to cash app. It's sad that was the worst for me. I wrote this on 01/13/24

After filing a complaint with corporate about an assistant manager hiring her younger autistic brother and using him to do her work the manager of that store called my husband and made personal comments on our family situation, he shared the details of the complaint with employees and this assistant manager was texting me at the same time call was made. The siblings are still working in the same store(against company policy) as corporate has not seen this issue was resolved in several months. The autistic young man is still in the store with the dominating sister.

Teresa is the rudest employee at family dollar in ossipee. She swears at customers doesn't matter if you have children with you or not and has a very bad attitude. She discriminates against people that are affiliated with other people she doesn't like. She should not be in customer service!

The Manager has no Customer Service skills, " he hung up on my aunt", he dropped the ball on a customer all she was doing is she trying to make a valid cash return for my daughter because it did not fit her. They did not stand behind their own return policy practices at this location she has her cash receipt and she is within less than the 30 days. This store unfairly treated her who has needs in not following their own policy in place. They are supposed to treat as the customer with dignity and respect he and she did not I will be going to their corporate office head, NBC CT and reporting to the BBB.

I come to family Dollar to put money on my American Express bluebird card and every time I come here, the female daytime manager goes to McDonald's to get a caramel latte and stays gone for 2 hours and I have to sit here in the parking lot and wait for them to get back because I have bills that are going to go through on that card and I have to have money on it. It will only let me put $500 on it at a time which is ridiculous. I gave it two stars because the night manager at the store on South shady Street in mountain City is always here and always gets me in and out in less than 5 minutes and lets me load the money on my card. If the daytime manager were as efficient as the nighttime manager, I would be leaving five stars. The daytime manager is never in the store and obviously doesn't want to do her job. See a picture of me sitting in the parking lot waiting for the daytime manager to decide to come back to work. I don't care for people leaving work on their break, but don't leave your customers unable to be waited on. Additionally, the store hasn't even been open 2 hours so why is anyone taking a break. The break laws in Tennessee are such that you don't get a break until you've been there for 2 hours. If you're the only person that can load money onto a card then you need to stay at the store until someone else in the store can perform that operation for your customers or you need to train someone else to do it so you can leave and your customers are still taken care of

Family dollar should change their name there is nothing Family about them they are a theifin $#*! store prices are a highway robbery will never shop in there again! Rat infested chain!

I frequent store # ******* in Goffstown NH, at least once a month, and today, I had finally had enough! I work in retail, and I know how difficult it can be. So, I have first hand knowledge of what it takes to do the job, and how it isn't always easy.

In the past I have let things go, because of my own experience with working with the public, and not wanting to make trouble. Today, I decided to break that silence. The store manager at this location has a TERRIBLE attitude, she has absolutely no regard for the shoppers in her store, and doesn't seem to have a problem hiding it. I attempted to walk down two aisles today, where she was stocking shelves, and she never looked up, never offered to move, or make a passage way for me to get by, I had to leave the aisles, and go from the other direction. Then, when I got in line for check out, there was only one person at the registers, and the line was forming behind me. She was able to see that the line was growing, and did offer her assistance to the lone cashier. A gentleman behind me made mention of the fact that it appeared they were short handed, and I said that the manager was stocking shelves, and not concerning herself with the situation. Another gentleman spoke up and said, "she is awful, I have had up close, and personal contact with her, and she is terrible", I agreed, as I had seen her in action in the past, and knew she was "difficult" at best. When I reached the register, I mentioned to the cashier that he should call her up, and he said, "no, I got it", he had no concern for the shoppers in line either. Hiring for these jobs right now is challenging, I know, because I work retail, however, if I behaved, or neglected my customers as she did today, I might not have a job to go back to.

Great location I work near by,. HOWEVER, the shelves are almost never stocked and workers are casually standing around talking to each other as if they're on break., They obviously only greet black customers and will go out of their way to help them,ONLY THEM.it's kind of comical bc I'm sure they have middle school educations so I forgive them. But I completely feel I'd rather spend my hard earned money elsewhere.

I entered the Family Dollar Store at 1208 Westover Hills Blvd in Richmond,VA.

Store: *******

My reasoning for coming to the store was to complete a financial cash transaction also to purchase some household goods.

I wanted to complete my financial transaction first. So I went to the first register. I was the only customer in line waiting. The cashier was sitting down sleeping behind the counter. I spoke to the cashier and told her I'm waiting for you're help.

Cashier didn't help me until waiting for 10 minutes. Cashier asked me what do you want.
I explained to her I've been waiting here for 10 minutes and I needed to make a financial transaction.

Cashier then replied, what for. I told her I need to put a balance on a gift card. The cashier then responded using profanity. She commented " I don't know why these mother $#*!ing people keep coming in here to do this.They can make these gift card transactions any were. I wish they take this $#*! out of here"

The cashier then asked a co-worker that was standing behind the counter ring up this man because I don't know how to do this.

The co-worker then proceeded to the register as the cashier walked away. The male co-worker said what do you want. I told him I needed to place a balance on this gift card.

The male co-worker started and completed the transaction, didn't give me a receipt and just walked off. I then retrieved a shopping cart and started my shopping. When I arrived at the register.

The same male co-worker was behind the counter and said to me I'll take you right here.
I then asked the employee was the store manager available.
The employee responded, "why do you want to speak with the store manager?
I told him that's a personal matter and is the store manager available?

The employee replied he is the manager. I then asked but are you the store manager?
The employee says I'm the assistant manager and we don't have a store manager. I then asked well can I have the contact information for you're district or regional manager. The employee replied "Our company no longer have a District/Regional manager"

I then asked for Family Dollar corporate office contact information. "The employee replied, no need of me giving you that. They won't answer your complaint he's been working there for 4 years and I'm telling you they won't answer you"

I responded to the employee and said I'm still requesting the corporate office contact information. The employee then said, $#*! you, I asked what you wanted.
The employee then said I don't have time for this $#*!. I then asked the employee are you going to ring up my items? The employee replied $#*! you white $#*! I refuse to ring you up and you can get the $#*! out my store. I asked again for the number to the corporate office.

The employee replied I'm not giving you $#*! get you're fat $#*! out of here before I jump across the counter and kill your fat $#*!. I then told the cashier, that's the last thing you want to do. I then said I'll find the information on my own and I will report you.

The employee then said I don't give a $#*! what you do fat $#*! now get out the store before I beat the $#*! out your $#*!.

I left the store and completed my shopping at another retailer.

When I arrived home I started to research on Family Dollar website the corporate office management information. I couldn't locate it. I contacted several family dollar stores in my area. Only one store that finally answered was at the family dollar Broad Rock Road location.

I asked the assistant store manager at the Broad Rock location to take my complaint. The associate had given me the customer complaint corporate office number so I could file a complaint.

I made the verbal complaint with an employee at the number provided to me. The complaint was made on Saturday January 6,2024.

The customer service agent instructed me to follow up with the email complaint which I'm writing now as she reports the matter to the district and regional managers responsible for this store employee.

I'm eagerly awaiting a response but yet to receive one!

I've always loved this store, they have everything you could want and then some! I've seen many employees come and go through the years, but this latest cashier is loud, sloppy, rude and brash. I wouldn't want to bring children in the store when she's at the register. They must be desperate.

I have been shopping at Family Dollar since the store opened on Rockaway Blvd in Woodhaven and it has gone downhill! The store is disgustingly dirty, disorganized and there is a lack of product on the shelves especially detergent, its behind the counter making that area look like crap. The manager could not care less, another one smokes marijuana outside the store while working. Jasmine is the hardest worker in that store and actually should be the manager because she cares, is helpful and more. I still shop there because of her!
I managed restaurants for 35 years and any manager needs to care and put effort into things. Jasmine does...the manager does not! If Jasmine leaves so will I!
This store needs to be cleaned badly and organized!

I went to Family Dollar to purchase a birthday card and gift card. I could not find one staff member in the entire store that spoke English. This is sad because English is our 1st language.

They must be so cheap that they can't afford a public restroom or either they couldn't care less about the public

It doesn't matter which family dollar you go to in Memphis all are ghetto. I gave an employee $100.00 more than I intended to she took her own draw out went to the back in the office pretended to count her draw down came back in about five minutes and said her draw didn't have an extra $100.00 I knew she was lying and I know manager suppose to count the draw down but the manager was looking like a dumb A- - They all play loud music in every one of the store and using profanity also. These stores need professional managers and employees. We to another family dollar store the cashier didn't give me all my change telling me she's short on change again the manager standing next to her looking like an idiot. When I purchase an item I WANT ALL MY CHANGE! The crap already too high as it is I earned this money not FAMILY DOLLAR!😡😡😡😡😡😡

Staff is rude. Too much talking not enough working. Store is messy and not worth going there. Staff is not polite enough when they smoke right outside the door to go away from it.

Dawn was very rude I went in with my friend and my friend wanted to not get the gum and dawn said, " how much money do you have my friend said 42 then she yelled if you have $40 you have plenty to give to me for the stuff that you got so just give me the money it was $17 and my friend did not want the gum so we went back and we returned the gum and she got all upset. She was throwing the money she was throwing the gum she was throwing the receipt she was throwing the cart. She was throwing everything she was so mad she was yelling at us in the store, everybody looked at her. Everybody looked at us and her. My friend was crying because of her!

Buenas tardes acabo de salir de la tienda en la Abraham store #*******

Agarre un copón eran casi 3$ y la cajera y la otra chica ninguna me prestó ayuda ni asesoría les mostré el teléfono ninguna mostró interés en ayudarme y perdí el cupón al final pague el producto completo sin el descuento agradezco tomen correctivo con esas chicas son lo hablan y hablan y no prestan atención a sus clientes estoy muy molesto por el mal servicio.

Domingo 8 pm hoy

The manager is very rude, very unprofessional. The young lady does not need to be there.
Does not want to help customers.
Tell you you don't want it just leave it