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How would you rate Family Dollar?
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Florida
1 review
3 helpful votes
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Shameful
December 15, 2023

I went into family dollar in Lake Butler today only to find out Amber is no longer there. Shame on you. With customer service is at an all time low they let one of the best managers go. It will be mine and others who never come back. This girl knew your name your family and gave the best customer service. Perhaps you should look at the real issues. Again Shame on you.

Date of experience: December 15, 2023
Nevada
1 review
0 helpful votes
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Living in tiny town, family dollar is the cheap place to go. However the customer service is bad. Been followed around store as if I'm going to steal a dollar item is all I care n stand. Will not sit still here again.

Date of experience: April 22, 2019
Oklahoma
2 reviews
0 helpful votes
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Lost a good customer
December 10, 2020

Went to one down the street from in OKC OK to pick up some cards. They have to prettiest cards for cheap. Unfortunately within the 30 mins I was there, 2 different fights broke out between patrons and management. Both resulted with management telling patrons to get the H... out of her store and not diffusing the situations at all. She accused one patron of stealing, even with her receipt. Needless to say I am going to try to avoid shopping here as much as I can. It was ridiculous.

Date of experience: December 10, 2020
New York
1 review
0 helpful votes
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Bad customer service
July 23, 2021

Not appropriate music playing, cashier was rude while cashing us out. When ask to leave candy out she took it out of bag and throw it in the counter. When asked to scan barcode from phone app didnt even said a word had to input my phone because i saw the option

Date of experience: July 23, 2021
Texas
1 review
2 helpful votes
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My sister worked for Family Dollar as a store manager. She was required to work 6-7 days a week, sometime weeks without a day off. The reason, cheep company that does not allow enough staff and pay for staff is much lower than competitors. Never shopping there. I worked retail for years. Never had to work those hours and had plenty of staff. Terrible company, dont shop there

Date of experience: February 13, 2023
Ohio
1 review
0 helpful votes
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Never go there again
August 15, 2023

This one girl there was extremely disrespectful by kicking me and my friend out for saying that we were too loud once we only were too the first time she then later was there the next time that we went into the store and at the checkout she said "we can never go "HER" store again." the people in Ohio need to grow the $#*! up and actually know what's wrong and what's right because the times we were there we spent over 205 dollars. In my opinion that's pretty much her whole paycheck in a month. All we did was talk in normal voices and maybe laughed a couple times but not very loudly, usually the customer service is horrible. We are only 12 years old and she kept on giving us attitude all the way through the process of the checkout she would not staring at us with dirty looks. I warn you do not go into a family dollar in ohio

Date of experience: August 15, 2023
Oklahoma
1 review
0 helpful votes
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I've always loved this store, they have everything you could want and then some! I've seen many employees come and go through the years, but this latest cashier is loud, sloppy, rude and brash. I wouldn't want to bring children in the store when she's at the register. They must be desperate.

Date of experience: November 11, 2023
Colorado
12 reviews
4 helpful votes
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www.Familydollar.com
April 22, 2015

I had taken the advice of my girlfriend, Ashley, to shop at places like this to save money. Although some deals were not bad, I didn't realize a total savings from it. The major grocery chains charge pretty much the same price as this place did. The selection was similar and the prices reflected no specific savings whatsoever. It is a dank little store and the staff was friendly and professional enough, but it was cloying in there and I had a hard time breathing.

Overall, it wasn't a bad experience, but Family Dollar needs to upgrade in several areas if they are expected to survive and continue business.

Date of experience: April 21, 2015
New Hampshire
2 reviews
1 helpful vote
Follow Jayne K.
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I frequent store # ******* in Goffstown NH, at least once a month, and today, I had finally had enough! I work in retail, and I know how difficult it can be. So, I have first hand knowledge of what it takes to do the job, and how it isn't always easy.

In the past I have let things go, because of my own experience with working with the public, and not wanting to make trouble. Today, I decided to break that silence. The store manager at this location has a TERRIBLE attitude, she has absolutely no regard for the shoppers in her store, and doesn't seem to have a problem hiding it. I attempted to walk down two aisles today, where she was stocking shelves, and she never looked up, never offered to move, or make a passage way for me to get by, I had to leave the aisles, and go from the other direction. Then, when I got in line for check out, there was only one person at the registers, and the line was forming behind me. She was able to see that the line was growing, and did offer her assistance to the lone cashier. A gentleman behind me made mention of the fact that it appeared they were short handed, and I said that the manager was stocking shelves, and not concerning herself with the situation. Another gentleman spoke up and said, "she is awful, I have had up close, and personal contact with her, and she is terrible", I agreed, as I had seen her in action in the past, and knew she was "difficult" at best. When I reached the register, I mentioned to the cashier that he should call her up, and he said, "no, I got it", he had no concern for the shoppers in line either. Hiring for these jobs right now is challenging, I know, because I work retail, however, if I behaved, or neglected my customers as she did today, I might not have a job to go back to.

Date of experience: May 15, 2021
New Hampshire
1 review
0 helpful votes
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Unprofessional
January 4, 2024

Teresa is the rudest employee at family dollar in ossipee. She swears at customers doesn't matter if you have children with you or not and has a very bad attitude. She discriminates against people that are affiliated with other people she doesn't like. She should not be in customer service!

Date of experience: January 4, 2024
Missouri
3 reviews
3 helpful votes
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Family Dollar is a one-stop shop and my family has been patronizing this company ever since. I can say that some items were really high! But man, almost all the things we need is already here and their staffs are polite and friendly which is a plus point for me.

Date of experience: February 12, 2018
Arizona
1 review
0 helpful votes
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If the employees don't speak English how do they handle none spanish speaking customers? They smile and nod. One day just to test my theory, I asked if the sky was orange, she smiled and nodded her head and said thank you?!

Date of experience: September 15, 2023
Michigan
1 review
0 helpful votes
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Rude $#*! workers
July 20, 2022

Every worker at w. 130th family dollar has a rude attitude. Ten minutes b4 they close the workers r rushing u out the door. The prices on the shelf r not the same as what they charge. I am fed up with this store!+÷

Date of experience: July 20, 2022
Arizona
1 review
0 helpful votes
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The two lady workers went out of their way to help me, even running after me when I left to say they found what I was looking for, awesome! At a time when Famous burger places treat you like crap, just because you need some napkins that they did not put in your bag. Bravo to you two ladies, store at Las Vegas Blvd and Cheyenne

Date of experience: June 8, 2022
Vermont
1 review
0 helpful votes
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There's an adultery woman by the name of sue lafayette she loved screwing other woman men, she works at West rutland family dollar and now working in wallingford, she loves to destroy people's lives she will do any man, watch out for her, and her husband has no idea what kind of slut he is married to, she sneaks around being with men leaves her car places and $#*! anybody she can. She destroyed my fiance and me watch out for this slut, she screwed me already she will do you too

Date of experience: August 5, 2021
Michigan
1 review
0 helpful votes
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Gang stalkers
October 2, 2023

Yes I'm getting gang stalked and harassed by employees and people at this family dollar store. When I shop here the manager and employees got to grab they cell phone to take a picture of what I'm buying

Date of experience: October 2, 2023
Ohio
1 review
2 helpful votes
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Disappointed
December 18, 2022

Lost my business. Selling clothes that say " unapologetically black" (3 times). "Black history 25/7/365", "I'm black every month". Which is fine, but I'm curious when the white versions going to come out since that's not considered racist (oddly won't let me show pic. Is it cuz I'm white?)

Date of experience: December 18, 2022
Oregon
1 review
0 helpful votes
Follow no n.
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There is a office that has no cameras where they can do whatever they want. Like say if your white she will steal 50 dollars or something to pin on you. Amanda is racist towards white people. What are we the 1890 where white hate black? What is wrong with everyone in this company? I love to be friendly but if your gonna hate me bc my skin then imma not shop at this Racist's $#*! store. Have a good day.

Date of experience: June 23, 2023
Maine
3 reviews
15 helpful votes
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Big mouths
May 31, 2023

I applied for a job a few years ago. My past wasn't the best but I haven't been in trouble in 20 years. Not only did they hold this against me and treat me like a criminal taking pictures in the store...you hear the video camera making noise. Anyways. I was young and stupid and drunk. Sober 15 years now. Any charge I've ever got was because of being drunk. So they told the whole town about my record. If you want to keep your life private...don't ever try to work at any of these store. Guarantee you will regret it.

Date of experience: May 31, 2023
Florida
5 reviews
6 helpful votes
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Been shopping at store on Hawthorne Rd. Gainesville Florida for over 5 years and will never spend another penny in any family dollar store again due to the consistent rudeness of employee Jeri. She threatened me outside of store and this was all due to wanting a separate bag for items going to different place and I feel if I spend my money at any family dollar store it will help pay her for constantly being rude to many customers. It's a shame one person can take away from the multiple because they have no people skills and can't talk to people w/o attitude

Date of experience: March 30, 2016

Overview

Family Dollar has a rating of 1.4 stars from 204 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Family Dollar most frequently mention customer service, store manager and corporate office. Family Dollar ranks 684th among Discount Shopping sites.

service
103
value
96
shipping
51
returns
60
quality
86
+29