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Review of Fanatics

Fanatics reviews

1,242 reviews
8100 Nations Way
Jacksonville, FL 32256, US
Tel: 1-855-438-0679

1,242 Reviews From Our Community

Service
153
Value
121
Shipping
143
Returns
90
Quality
96

All Reviews

olivierg13
1 review
0 helpful votes
7/17/18

Bought 2 sport T-Shirts, was dissapointed by the qualiy of the printing (aging fast when you wash them).

Response from Chastity S., Fanatics Representative
Hello Olivier, thank you for your feedback! I am very sorry that the item is becoming defective. Our number one concern is customer satisfaction. I wanted to know if you private message me with your request of being refunded or having the item replaced. You can also contact us at Customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
annetteb86
1 review
0 helpful votes
7/17/18

Aftrr being scammed to pay almost $25 in shipping that was NEVER fulfilled, their customer service was not even remotely interested in refund. Rude, beating around the Bush answers. Poor quality, poor communication skills and rude associates. Save yourself a headache and order legit goods not poor quality items with poorly ran company.

Response from Chastity S., Fanatics Representative
Hello Annette, thank you for your feedback! I am very sorry that you didn't receive the package as you expected. Our number one concern is customer satisfaction. Upon review of the order, the item purchase was a made by order product. Once the order is placed, our warehouse has up to 3 business days produce the item and ship. The order was placed on 7/11/2018 and shipped on 7/16/2018. The package is scheduled to be delivered today 7/17/2018. The advocate has waived the return shipping fee to send the item back by your local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
karenj223
1 review
0 helpful votes
7/17/18

I placed an order using PayPal not realizing that I couldn't change the mailing address. I called the company immediately and was unable to change the address, so I canceled the order. Quashaun said she would add a note to get that done. Two days later I received a note that order had shipped. I was out or town (the reason to change the order), so never received the order. The Fanatics should take full responsibility for mailing the package and refund my full amount. Somehow they got the package back and send me a gift certificate valued at 1/3 of the original cost. Also, PayPal, so far has not held up their bargain to refund for items not received. I wish I had seen these reviews before ordering. I placed another order with FANSEDGE not using PayPal and had a great experience.

Response from Chastity S., Fanatics Representative
Hello Karen, thank you for your feedback! I am very sorry that the order didn't get cancelled the first time. Our number one concern is customer satisfaction. Upon review, the order was fully refunded back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
toml279
1 review
0 helpful votes
7/17/18

Shared my problem and received a fair solution in just minutes. The quality of their customer service means Id recommend them without reservation.

Response from Chastity S., Fanatics Representative
Hello Tom, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
chrisg383
1 review
0 helpful votes
7/17/18

Splendid customer service. Mariah was a pleasant person to speak with. She should be may be promoted or something. Hopefully this puts me up to 100 characters

Response from Chastity S., Fanatics Representative
Hello Chris, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
julienc18
1 review
0 helpful votes
7/14/18

I ordered a jersey on Tuesday 7/10 and paid $25 for NEXT DAY delivery. Turns out the item won't be delivered until Monday 7/16 or 6 DAYS later. The best part was their customer rep on the phone assuring me that the delivery was scheduled on time for Monday. I could've chosen FREE 3-4 day shipping, I decided to pay 25 extra bucks but somehow it's fine that it gets delivered almost a week later. You guys are a joke and now I have almost no time left to get a jersey before Sunday. Way to blow it Fanatics! Never again....

Response from Chastity S., Fanatics Representative
Hello Julien, thank you for your feedback! I am very sorry that the shirt didn't arrive as expected. Our number one concern is customer satisfaction. The shipping was refunded back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
rogerj64
1 review
0 helpful votes
7/14/18

I was very frustrated after the USPS failed to get my package to me and gave me the run around. The NBA store and Mariah and her supervisor made things right for my sons 14th birthday! I appreciate them!

Response from Chastity S., Fanatics Representative
Hello Roger, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
nancyp248
1 review
1 helpful vote
7/14/18

Ordered a Cornell T-shirt for my 5 year old. I ordered a youth small, it fits her like a dress. The T-shirt is made of cheap, almost see through material. So disappointed.

Response from Chastity S., Fanatics Representative
Hello Nancy, thank you for your feedback! I am very sorry that the shirt didn't fit correctly. Our number one concern is customer satisfaction. You return the shirt for a full refund. Please visit our website for a hassle free return label. I have waived the return fee of $5.50. You can drop the package off at any local post office. Once again, I apologize for any frustration that this may have caused you. Sincerely, Julian
alexisp44
1 review
0 helpful votes
7/13/18

I usually always look at reviews for companies before ordering anything online, but this time I was in a rush. I needed a shirt for the World Cup Finals and was looking for any place that would provide next day or, two day shipping. Fanatics had that option so I said why not! As soon as I placed the order I looked and the reviews...everything that people said would happen would! I call up Fanatics and ask why there is still a pending status on my item and they said " oh the next day shipping only happens once it has been released from out warehouse, which takes 3DAYS"...What is the point of even offering NEXT DAY or TWO DAY shipping if its not an option! Such a waste of money!!

Response from Chastity S., Fanatics Representative
Hello Alexis, thank you for your feedback! I am very sorry that you didn't receive your order as expected. Our number one concern is customer satisfaction. Upon review of your order, the item was a made to order product. Because of recent events, the items has to be made after the event ends. On our website, it specifies that it will take 3 business days to make and then ship by whichever shipping method was chosen. This item should ship out by no later than 7/16/2018 with the next business by noon method. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
jacobs217
1 review
0 helpful votes
7/10/18

Going on a trip in two weeks. Ordered a two shirts and a hat for the trip. Got the hat and the woman's shirt, but the shirt is the wrong team. The shirt I wanted is sold out now. They supposedly are sending me the men's t-shirt. Wouldnt work with me on getting me another woman's shirt ordered to replace the one the website said wasn't sold out. They need a lot of work done to fix these simple problems.

Response from Chastity S., Fanatics Representative
Hello Jacob, thank you for your feedback! I am very sorry that you received the wrong item. Our number one concern is customer satisfaction. The return label fee has been waived. You can send the incorrect item back at any local post office. For the inconvenience, I have emailed you a coupon code to use towards your next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
michaelf549
1 review
0 helpful votes
7/10/18

This was my first order - and last - placed with Fanatics. The artwork and copy on the Fanatics website is excellent. Every item on the site appears to be decent to high quality and worth the higher price. In fact, all six (6) t-shirts I ordered (and received) were of inferior quality. I expected the Fanatics 'house brand' to be a little cheaper quality and at a lesser price. I intentionally chose 100% cotton shirts with as heavy a weight as possible. Nevertheless, the Fanatics brand clothing is underwhelming and very disappointing. More surprising was the Mitchell & Ness ($39) and Majestic ($35) branded t-shirts - amazingly cheap crap by comparison to everything I've previously purchased from M&N and Majestic. It appears that Fanatics is paying them for using their brand name but using cheap crap. NOT WORTH IT.

Response from Chastity S., Fanatics Representative
Hello Michael, thank you for your feedback! I am very sorry that you were unsatisfied with your purchase. Our number one concern is customer satisfaction. I have waived the return shipping fee. You can return the item at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
anneh73
1 review
0 helpful votes
7/9/18

I purchased four items for my husbands bday his bday is July 9th. I made the purchase July 2nd. I purchased the 2 day shipping for $10. So I should be receiving July 5th. When I tracked it, it says July 7th. The customer reps kept telling me not to worry I would get it on the 5th. The 5th comes and I dont get my package I call them back and they refund my $10 shipping. (Havent gotten my money back yet) tonight I track again it changed from July 7th to July 10th. I call them back and at this point Im over it cuz my husbands bday is July 9th and I wish I just went to the mall. They tell me I have to call fedex and tell them to return the package that they cant do it. Their corporate doesnt answer phones. Called fedex and escalated the issue because it went from July 7th to July 10th with no explanation to why it changed and the fedex supervisor says since fanatics sent the package smart post it could take up to 14 business to arrive. This whole thing got me so heated. Fanatics is clearly a scam

Response from Chastity S., Fanatics Representative
Hello Anne, thank you for your feedback! I am very sorry that the package was shipped improperly. Our number one concern is customer satisfaction. Due to warehouse logistics changed the shipping method to a ground shipping method, I have sent you a coupon code to use towards your next purchase. If you still no longer want the item, I have waived the return shipping fee. You can return the item at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
ryant112
1 review
0 helpful votes
7/7/18

My return is part of an incorrect item compared to the website image, and this was a second return after trying to see if the first half was an isolated item or not. Patricia (Ms Tricia) was an absolute professional and handled my odd return without any hesitation or incorrect method what so ever! She was extremely nice and informed me of every step along the way, even letting me know when she was looking at the site with me to better understand my explanation of the return. She was so awesome, I requested to speak to her supervisor so I could tell him how great she was, concluding with my agreement to fill out this survey stating that fact. Ms Tricia was top notch, and made the unfortunateness of a return absolutely hassle free; I was smiling talking to her. Excellent service!!!

Response from Chastity S., Fanatics Representative
Hello Ryan, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
margaretw186
1 review
0 helpful votes
7/5/18

I contacted customer service about how to exchange a recently ordered shirt. Rosalyn answered each question in a pleasant, knowledgeable manner.
When I started to hang up, she politely stopped me. She wanted to be sure that I understood the return instructions.
Great customer service, and great products.
Thank you Rosalyn. And, thank you Fanatics!

Service
Value
Shipping
Returns
Quality
Response from Chastity S., Fanatics Representative
Hello Margaret, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
joels165
1 review
0 helpful votes
7/5/18

DONT BUY FROM THIS WEBSITE, FAKE !!!! THEY LIE YOU ON THE PHONE BAD COSTUMER SERVICE... THE LIE YOU ON THE SHIPPING JUST A LIE!!!

DONT BUY!
DONT BUY!
DONT BUY!

100% TRUE WHAT IM WRITING!

Response from Chastity S., Fanatics Representative
Hello Joel, thank you for your feedback! I am very sorry that the order hasn't shipped yet. Our number one concern is customer satisfaction. I have escalated order to the warehouse. Once the label has been created, you will receive a separate shipping confirmation. I have upgraded your shipping at no additional cost to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
aa205
1 review
0 helpful votes
7/3/18

I ordered a Women's Nike Coastal Blue Chicago Sky 2018 Authentic Custom Jersey which the website said would ship in six days. Today is day the fifteenth day since I ordered and I not only do not have my jersey but I also do not have an explanation as to why I don't' have the jersey, or ship date, an estimated ship date or a reason for the delay. I keep being told I will receive an email with information and I do not. I went on the website to see if it is showing as available; it is and it is $35 cheaper than it was when I purchased it. I called again and asked if they could at least give me the sale price if they weren't going to do anything else and was told no, that Fanatics operates hundreds of different sites and that I ordered it from one of their other Fanatic sites. At that point, I asked to cancel the order and was told I can't cancel a custom order. So, who knows if I'll get the jersey before the season out, if i'll get an estimated ship date, if they are even in the process of making the jersey or if I'll get the jersey at all. DO NOT BUY FROM THE NBA Store. I thought I bought this jersey from the NBA Store but I actually bought the jersey from a site that the NBA Store outsourced the operations/warehouse functions to and they are doing a horrible job. Other than people answering the phone in the customer service department at Fanatics, the customer service is non existent.

Response from Chastity S., Fanatics Representative
Hello A.A., thank you for your feedback! I am very sorry that the item hasn't shipped. Our number one concern is customer satisfaction. I have issued a request to our warehouse to cancel your order. You will receive a cancellation confirmation email once it has been completed. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
annettej28
1 review
1 helpful vote
7/3/18

I made a total mess of an order today and Patricia was very kind and patient in straightening everything out for me. What a wonderful employee you have

Response from Chastity S., Fanatics Representative
Hello Annete, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
amyg243
1 review
0 helpful votes
7/3/18

I should have listened to the reviews... Ordered a few things including 4 custom print nhl shirts. The adult sized items came in fine. The kids versions were a mess. Very, very poor quality decals on shirts were not completely adhering to the shirt and peeling off. Contacted them and was asked to send them back. Needed them for an event so crossed my fingers and hoped for the best. They arrived just in time... but same exact issues. They had actually changed one of the decal on there because it was a problem but that too wasn't put on the shirt completelyt and was peeling. Part of one of the decals had been flipped and was on shirt wrong... and the front logo was also peeling just like the first batch. Called again... after lengthy conversation. I sent pictures and was told again we could return for reprint. Too late now I needed these so not enough time. Gave up and had to keep them. These might make it one or two washes/wears before they fall apart. Will never ever buy from them again.

Response from Chastity S., Fanatics Representative
Hello Amy, thank you for your feedback! I am very sorry that the product was defective. Our number one concern is customer satisfaction. I have waived the return shipping fee to send back the damaged items. You can return them with the return label to any local post office. For the inconvenience, I have emailed you a discount code to use towards your next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
michaelf546
1 review
0 helpful votes
7/1/18

I received excellent, friendly service from the sales representative who assisted me. My product return could not have been easier.

Response from Chastity S., Fanatics Representative
Micheal, thank you for reaching out and we are grateful for the positive feedback! Thanks, Dariana B.
jakeb110
1 review
1 helpful vote
6/27/18

Ordered a few shirts on 6/12/18 for a birthday party on 6/24/18. If you think that 12 days will be plenty of time you would be wrong. My order was canceled with no update what so ever. No email, call, text, or even smoke signals given. I had to call in days later just to find out that my package wasn't even being shipped. I then replaced my order with customer service rep Clint on Wednesday 6/20/18. We changed my shipping to a two day shipping "free of charge" he said. My order was to be shipped to my office. When Clint refilled my order he put down my office suite # as the street address. He also changed my order from a business to a residential order which changes the delivery time to arrive after the office is closed. It is now 6/26/18, my package has been in town (Pittsburgh) since Friday 6/22/18. Now the only option I have to wait 3 more days to exceed FedEx shipping standers and will finally have the opportunity to go and pick it up in person. This completely eliminates the whole reasons for online shopping. Its funny how willing they are to take your money yet do nothing to help your situation when issues arise. Every comment on here is the same thing over and over again. It is clear that this is an issue that the company has no interest in fixing. SAVE YOUR MONEY. SAVE YOUR TIME. SHOP ANYWHERE ELSE. Whats funny is how right below this box is and "Order ID" section. I don't even know what my order number is because Fanatics refuses to send email updates or verification. Good luck to all who are just like me and didn't read the reviews before placing your order.

Response from Chastity S., Fanatics Representative
Hello Jake, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
edwards266
1 review
1 helpful vote
6/26/18

I actually order frequently from Fanatics, and from my experience, have had good overall experiences. Good selection of products and decent sales. However, my only complaint is shipping timeframes. At this point in time (June 25, 2018), Fanatics uses FedEx to ship and the time the order takes to arrive at my residence is exceptionally long averaging 7-10 days on the quick end.

When ordering from them just give yourself a good time cushion and you should be good.

Hope this helps!

Response from Chastity S., Fanatics Representative
Hello Edward, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
jeffreym184
1 review
0 helpful votes
6/26/18

On Saturday, 23 June, I ordered a German National Team Jersey and figured I would pay for 2 day shipping in the amount of 19.00. I didn't listen to countless amount of other reviews that stated that they never received their item(s) in that time span. I just received an email stating the estimated delivery date is Thursday 28 June. How is this 2 day shipping? I have never been dissatisfied with Fanatics until now. I have never had crappy customer service calls and never had an issue with returns. How is it that I pay 19.00 to get this nearly four days after shipment. I checked and it states that Fed Ex still hasn't received the item. At this point it doesn't matter. I will not get it by Tuesday night (2 day shipping). I deal with other businesses and when using the 2 day shipment method I GET IT IN TWO DAYS. I will never waste my hard earned money on shipping with Fanatics again.

Response from Chastity S., Fanatics Representative
Hello Jeffrey, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
debbied75
2 reviews
0 helpful votes
6/23/18

I ordered a Bulls baby robe on May 13, 2018. It never made it to my house. It was "damaged during shipping", so was returned to sender by the mail carrier. Shipping tracker told me it was received by the sender on May 24, 2018 - I still do not have a refund for this item. It has been over a month, all emails are automated saying my refund will be posted in 2 - 7 business days. On June 22 I called and heard "oh the funniest thing, your refund was posted last night at 7:25PM" about the time they responded to my third email asking where my refund was. There is still no refund on my card - I do NOT recommend this company. I ordered this same item from Etsy and it was here in two days. nba store and Fanatics Retail Group have been a nightmare to deal with.

Response from Chastity S., Fanatics Representative
Hello Debbie, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
kathleenm260
1 review
0 helpful votes
6/23/18

I ordered a Father's Day gift on June 5 thinking I had plenty of time for it to get to my parents' home in 12 days. After learning from my mom it had never arrived, I called Fanatics to see what was going on. I was told there was a delay in the order (Why hadn't anyone reached out to me before to let me know?) and was given no ETA even after almost 2 weeks. I received an email about an hour after I had called just reiterating the delay, but with no ETA so I responded to the email asking when I should be expecting it-one more week? Two more months? I never heard back so a week later, just called and cancelled my order. I was just given a Ticket # regarding the cancellation in case the return isn't processed within 5 days. I try to steer clear of Amazon whenever I can , but obviously I'll never use Fanatics again.

Response from Chastity S., Fanatics Representative
Hello Kathleen, thank you for your feedback! I am very sorry that you haven't received your order. Our number one concern is customer satisfaction. Upon review, there was two tickets entered. One to find out reason for the delay with the manufacturer warehouse of the item and the other to have the order cancelled. By the time the response mail was received they had already cancelled the order. You will be refunded fully back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
maryl660
1 review
1 helpful vote
6/23/18

Bad bad bad from all I can tell. System puts me on hold.
Paid $60 for a t shirt to get it overnight
Tracker says 3 days
Unhappy

Response from Chastity S., Fanatics Representative
Hello Mary, thank you for your feedback! I am very sorry that the order will not ship as you expected. Our number one concern is customer satisfaction. Upon review, this order was placed on 6/20/2018 for an item that takes 3 business days to make and then ship by whichever shipping method chosen. Because the weekend is not considered a business day, it will ship out this Monday. The package is due to be delivered by 6/26/2018. Once again, I apologize for and frustration this may have caused you. Sincerely, Julian
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Customer Questions & Answers

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I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.

By Denise R.
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Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.

By Chastity S., Fanatics Representative
Helpful answer 2
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Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.

By Lisa R.
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I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.

By Tammy G.
Helpful answer 2
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Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.

By Chastity S., Fanatics Representative
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Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13, 2017.

By Chastity S., Fanatics Representative
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Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla

By Chastity S., Fanatics Representative
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Hello Julie. Thanks for your feedback! You have 2 packages for this order. The hat shipped on the 16th and will be delivered Wednesday, December 23rd. Unfortunately, the shirt actually does not ship for 5 business days. It should ship tomorrow, and we have upgraded your shipping to next business day, so you should receive the shirt on Wednesday as well. If you should have any other questions, please do not hesitate to contact us. Sincerely, Karmen

By Chastity S., Fanatics Representative
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They are tagged with license tags, so I say they are real. When i compared to the NHL or NFL stores on line, the prices and descriptions were almost identical. I used Fanatics because they had sales & promos to get them cheaper.

By gale w.
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Hello Jay! What an excellent question. We appreciate your interest! We strongly recommend Fanatics.com as your go-to source for all things sports! We have jerseys, t-shirts, car accessories, stuff for kids, tailgating gear and everything in between! Check us out and we are certain you will not be disappointed!

By Chastity S., Fanatics Representative
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