Jacksonville, FL 32256
I was extremely unhappy with the t-shirt I ordered, expecting because, it was over $30.00, that it would be of high quality. The t-shirt was very thin, almost see-thru and the printing on the front and back was so faded in colour it looked like it had been washed 50 times. I should have just purchased from the mall where screen printing is of much better quality and much more reasonable. Will not use again!
On the website they have Alabama A&M University as MAROON AND WHITE. That is our school colors! But I ordered a custom shirt with name and number on it and the shirt i received was cardinal red. I contacted Fanatics to get the right color and they sent another. When i opened the package, it was the exact same color (Cardinal Red). How can all the photos on the web page be the school colors but they send you the wrong color? NEVER AGAIN!!!!!!!!!!!!!!!!!
Tip for consumers: Make sure they know your school\team colors
Update: A customer service rep replied to my review in less than 24 hours with an explanation and an excellent customer service gesture. I've updated the review from 1 star to 4 stars as a result of the response.
I ordered a pilsner beer glass set as a Christmas gift. The item arrived but when the recipient opened the package, one of the two glasses had a large chip at the bottom. Initially, I felt like I received the run around while trying to reach a human being in customer service, but I gave the benefit of the doubt and thought hours may be adjusted due to the holidays.
I finally reached someone by phone about a week later. They said they were unable to help me and would have the manufacturer contact me. I made it clear that I did not want to return the item for a refund and that I would just like to replace the damaged part of the order.
It was another week or so before I received an email reply on January 9 with instructions to return the item for a refund. I sent an email back, same day, stating I did not want a refund and that I just want an undamaged item. No response. I sent another email on January 24. No response. I sent another email on February 6. No response. I called and asked for a phone number to address the issue and was given the number for "corporate". I called. No answer. I left a message. No return call.
It is now March 19th. The issue has been ignored repeatedly. I thought I was purchasing a nice (and somewhat pricey) gift for someone and they are still stuck with a damaged item almost 3 months later.
Do not expect quality products or good customer service from these people.
Was promised 3 to 7 business days. Message now says it will take 16 calendar days. Started as FedEx, now is USPS. I schedule is an issue, you might want to look elsewhere or pay extra. This is mid-March, not the Christmas rush.
Tip for consumers: Pay extra or look elsewhere if schedule is important.
I would strong recommend no one used this company. Their promotion of guaranteed delivery is not accurate. Both my shipments where late - one by 10 days. The method they chose for shipment was 3- 7 business when the package was promised in 2 days. This happened on 2 orders so it is not a one time thing but rather a bait and switch to get orders. Then I was told they cannot refund the amount of the order but offered a discount even though the promotion on the website says differently. I was then on hold for 20 minutes waiting for a manager to try and resolve the issue. Ended up disputing the charges thru my credit card as the only option for resolution. When timing is important I would never use this company again.
I ordered a ladies XL hoodie based on the measurements from their size chart. It was more like a ladies medium at most. I measured the hoodie and it was 6 inches smaller across the chest than the size chart said it was. Then I had to PAY to return it to them despite it being 100% their fault. Won't ever order from them again. Lesson learned: don't order from a website that doesn't have customer product reviews on it. I'm certain I would have learned from others who bought the same product that it runs extremely small.
I ordered a North Carolina Basketball hoodie for my daughter for March Madness. She is 12 years old and typically wears a youth size L or youth XL. To be safe I ordered an adult S; however, when she tried it on it was too small/tight. So i tried initiating an exchange for a larger size but was told (1) I need to return the original and then repurchase the appropriate size and (2) it was considered "customized" so couldn't be returned anyway. I was shocked this was considered customized - I could see having a first or last name added to the hoodie but it just says "North Carolina Basketball." So I'm out $50 - This was my first and last time ordering from this company.
Terrible return! My son got a jersey gift for his birthday from his friend. It was too small so I wanted to exchange it for a bigger size. Fanatics told me that I had to return it and buy it again. Ok, no problem. I followed the GIFT return process, got an email stating that my GIFT return has started the process. I send it USPS per fanatics direction and shipping label. 3 weeks later, I have no gift certificate. I chatted with customer service, told me that I will hear from them in 2-5 business days. 5 business days later, I got an email asking for the shipping label reference number, chatted with the customer rep again. They told me to wait another 1-5 business days. 5 business days pass, no email. I chatted with the customer service again, I was told that they refunded the original purchaser, so too bad for me. They made a mistake of returning the $ to the original purchaser and sorry for me. They can not do anything for me. They offered me 50% off for the items that I was suppose to get for free (since it was a gift) and of course I have to pay for shipping too.
I would understand if I was the one who made the mistake, but I got a confirmation email that i was returning this as a gift.
Also, the supervisor I talked to even had an attitude, telling me that she can not do anything that is there process.
Ordered my son a jersey of his favorite NHL goalie. Carey Price Montreal Canadiens. Package arrived quickly, Price seemed good compared to other sites. Number and name were glued on and not a fabric which I thought was disappointing. Jersey arrived with what looked like a coffee stain on the front emblem!!! Even worse was the NHL logo on the top of the jersey spelt LNH!!!!!
I was trying to buy a jersey from a reparable site and not buy it from a cheap China site. I feel like Fanatics is just a cheap China site claiming to be supported by NHL.
I contacted the customer service rep who was very good. He emailed a return slip (which was not sent with jersey- I am told should have been) and paid the 5.50 shipping fee. I declined a replacement and will go elsewhere and pay more. I have mailed it back and am hopping the refund goes smoothly.
I ordered two shirts that I needed in 3 days before an upcoming basketball tournament. I selected next day shipping thinking that they would come in a day or two. WRONG. Apparently next day shipping and handling only applies to AFTER the order has been fulfilled by their warehouse which could take 3-7 business days. So, no shirts for tournament and no refund on the shipping and handling fees because they claim they fulfilled their promise. FYI - The shipping and handling cost more than the shirts.
I will stick with Amazon in the future.
I ordered a Tom Brady SuperBowl bound jersey on the 15th of February and it said in the checkout delivery between 7-10 days. This was reasonable because I've ordered things from the US (such as Footlocker) and it came within 5-6 days. As I'm in Australia it used International Shipping and it shipped on the 16th of Feb.
It's now the 2nd of March and still not even an update of my package, only one saying its shipped on the 16th. Is it in Australia? I don't know. Is it even on it's way? I don't know. Has it been wrongly delivered? I don't know. I contacted Fanatics and asked to please explain why I have no idea where my package is and why it hasn't arrived after the 10 days they promised. They replied, "they can't provide a status on the package because they don't track International orders". I was furious so I replied "how is that possible? Is there anyway to know where the *beep* my order is? How do I even know if it's in my country?". They replied, "sorry you just have to wait, give it three weeks".
Then I look at my receipt email (from shipping confirmation) and it says 3-5 weeks delivery, but the checkout told me 10 days.
What a joke. My money is gone and I have no product. Bet you had no issues taking my money.
I ordered my nick foles superbowl jersey right after the eagles won. that was 2/4/18, now its 2/28/18. i still haven't got any "ordered shipped" email. only a confirmation right after i purchased the jersey. It says " it will be delivered no later than 2/28, well thats a lie and im never buying from them again.
I chatted with a representative to get an update since I did not get my shipping notice on my order, I am told the order is delayed and will be shipped March 28th.
My order was placed 2/5/18 and the Jersey I ordered was supposed to ship no later then 2/28/18 from my email confirmation. I can understand a few days but Fanatics you had a whole month to get this order shipped.The Jersey was in stock when I ordered it. There is no excuse for this type of delay.
I bought an Olympics teeshirt for my grandson just after the Olympics had started that was promised a 3-7 day delivery, and it shipped out in 2 days. This was essential because I needed it to get there for his birthday and before the Olympics ended. BUT the latest report (after 7 days is long-gone and it hasn't been delivered) is that it will be 3 weeks until it is actually delivered! I called Fanatics, and they said they're sorry but nothing they can do. As I looked at the other reviews on this site, I only wish I had read all the horrible reviews before I placed my order. I will never order from them again.
Marie is the best! I received my purchase and it was damaged. I sent an email and Marie emailed me back within an hour. She was able to address my concern and resolve the issue within 2 hours. This is the first time I had a concern with a product and the representative resolved the problem efficiently and timely. She is the true definition of customer service. I will definitely purchase more from Fanatics.
Beware, beware, beware! Even if you carefully opt out of mailings and advertising, your email will be sold. I have literally received over 300 junk mails in the last few days (about 3 days after I placed my order). Fanatics is the ONLY place I have used or given my email since Christmas. Most of this spam has non-working unsubscribe links. It will take forever to get rid of all of it. I will NEVER order from Fanatics again!
I ordered a custom NY Islanders St. Patrick's Day jersey with custom number and name (NO RETURNS on custom orders).
My pillow case has more weight than this "hockey jersey"! The numbers and name are melted on-not sewn on.
This is a cheap quality jersey with cheap accessories that makes me believe it came from a Chinese factory with no quality control (yes, it's that bad). I'm stuck with a +$200 cheap looking jersey that I'm embarrassed to wear in public--not kidding!
And because it's custom "iron on" numbers and name, no returns!
Tip for consumers: Don't! Buy from a credible seller with positive reviews and has a transparent return policy!!!
I can't say enough about Marie Wall! In all the years I've purchased from Fanatics.com this was the first time I received an item that was damaged. I emailed the customer service department and in no time flat I had a response from Marie. She was extremely helpful and was able to get a replacement ordered for me right away. She went above and beyond to resolve the issue and I am grateful for her help.
I just wanted to say that I'm very happy with this company. Fanatics is so amazing; from awesome product selection to competitive prices...
I ordered red pullover hoodie from this company on 2/11 night, and received my international order today which was very nice surprise :)
I am also satisfied with the quality [So heavenly warm, perfect for this time of the year]
I love it! Moreover, I would definitely order from this company again.
They make you fill out a lot of paperwork in order to return an item. Fine - I can deal with this. But even if you fill out all the paperwork, they will still process your return incorrectly. Their sizes are not accurate - so you will probably have to deal with this hott mess if you place any orders with them.
My son received a gift that did not fit. You cannot exchange with this company. Called customer service to find out how to receive a credit so that he could use it to buy the right size. Did everything the company asked. Called two weeks later - they had refunded the money to the original purchaser. So now my son is out a gift. Did everything they asked and they can't get it right. Will never use again.
Placed an order right after the Eagle won the championship game on 1/22 was given a delivery date of 1/31. Did not receive until 2/1, which was Ok, my wife had it in time for the Big Game. Right after the Super Bowl I ordered a Super Bowl Champion shirt, on 2/4-literally right after the game, for my wife for Valentine's Day, and was given a delivery date of 2/13 (just in the nick of time). Well, guess what, it is now scheduled for delivery on 2/15--the day after Valentine's Day. Why can't they hit their delivery date--is it a FedEx problem? I sent them a message on Facebook, but have yet to hear back. It is too late to contact their customer service today. I will not be purchasing from them again.
Tip for consumers: add an few days to their delivery date
I have ordered several things from fanatics now and have never had any trouble with receiving my orders. As far as customer service, I never found the need to contact them. Some of their items are slightly overpriced imo, but the selection is awesome. I appreciate the fan cash that you earn with each purchase... makes the next order cost less!
I purchased a hat using a gift card, then I disposed of the gift card. Upon arrival, I decided to return the unused hat (return shipping on MY dime).
Once I realized that this refund would be going to the gift card that I no longer possessed (long BEFORE the item was refunded), I contacted customer service to ask for assistance. I explained that due to the card being long gone, I will not be able to receive the refund for the item I just returned.
However, all I received were copy/paste responses telling me that the refund will go to the gift card. I explained to the customer service rep repeatedly that I don't have the gift card or a way to replace the gift card, and they repeatedly pasted that the refund will go to the gift card.
What about store credit? Nope.
What about an exchange? Nope.
Can they mail the original hat back to me? Nope.
Contacting the gift card supplier ended up being a dead end (as expected), so I contacted fanatics again and received the exact same response.
I will NEVER use fanatics again.
Like everyone here states CS is lousy....so is there distribution centers and mail. Packages say they are delivered and are not. In addition there is no quality control when it comes to their apparel. The fanatics brand stuff is contracted out to different shirt manufacturers and screen printers all over the country....shirts are wrong sized when comparing that size side by side with another shirt. Screen prints are crooked...to high or too low located on shirt..off center by a lot. It make you wonder if the people doing the printing are crossed eyed or something...really bad. Fanatics was good back in the day over a decade ago...but today they are nothing more than about quantity and not quality. What ever your team college or pro you are better off contacting a local fan gear center or bookstore at the University of your choice or pro team home location. I've spent thousands of dollars over the years...no more. They should be audited by the USP office for packages disappearing as well. In fact customers should start sending in complaints to the FTC and Consumer Affairs.
Customer Questions & Answers
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I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
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Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
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Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
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I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
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Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
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Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13, 2017.
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Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
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Hello Julie. Thanks for your feedback! You have 2 packages for this order. The hat shipped on the 16th and will be delivered Wednesday, December 23rd. Unfortunately, the shirt actually does not ship for 5 business days. It should ship tomorrow, and we have upgraded your shipping to next business day, so you should receive the shirt on Wednesday as well. If you should have any other questions, please do not hesitate to contact us. Sincerely, Karmen
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They are tagged with license tags, so I say they are real. When i compared to the NHL or NFL stores on line, the prices and descriptions were almost identical. I used Fanatics because they had sales & promos to get them cheaper.
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Hello Jay! What an excellent question. We appreciate your interest! We strongly recommend Fanatics.com as your go-to source for all things sports! We have jerseys, t-shirts, car accessories, stuff for kids, tailgating gear and everything in between! Check us out and we are certain you will not be disappointed!