Fanatics FAQ | Sitejabber

Question:

Ok, so i placed an order on saturday night for the first time before reading mostly negative reviews. now i'm worried i'm going to get stuffed around. i'm in australia so i'm not expecting my items to be delivered for at least 1-2 weeks if everything goes well. i ordered some popular holly holm ufc gear and i'm hoping they still have them in stock and in the size i requested. i'd like to know if anyone has had any good or bad experiences ordering from australia and if the holly holm ufc clothing is good? Ok, so i placed an order on saturday night for the first time before reading mostly negative reviews. now i'm worried i'm going to get stuffed around. i'm in australia so i'm not expecting my items to be delivered for at least 1-2 weeks if everything goes well. i ordered some popular holly holm ufc gear and i'm hoping they still have them in stock and in the size i requested. i'd like to know if anyone has had any good or bad experiences ordering from australia and if the holly holm ufc clothing is good?

Answer:

I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.

By Denise R. over a year old

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Question:

Can someone help me get the phone number for the company please? i've sent them five messages already with no answer. Can someone help me get the phone number for the company please? i've sent them five messages already with no answer.

Answer:

Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.

By Lisa R. over a year old

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Question:

What have everyone with that negative reactions, all of you have your shirt right? the kit is almost free! What have everyone with that negative reactions, all of you have your shirt right? the kit is almost free!

Answer:

Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

Why the $#! is the only company i can buy championship gear from $#!ty fanatics?? Why the $#! is the only company i can buy championship gear from $#!ty fanatics??

Answer:

No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!

By ZulumohambiqueXualnagi h. over a year old

Question:

I have a good sized order in my cart but these reviews are making me second guess ordering. I have a good sized order in my cart but these reviews are making me second guess ordering.

Answer:

I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.

By Tammy G. over a year old

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Question:

I am still confused about part of the issue raised by "ripeka e." this customer was given store credit for an item that was ultimately found to be out of stock. what is the reasoning or policy that prevents the money from just being refunded? it would seem to me that the customer should have the option to decide, no? r. hunt, repeat customer I am still confused about part of the issue raised by "ripeka e." this customer was given store credit for an item that was ultimately found to be out of stock. what is the reasoning or policy that prevents the money from just being refunded? it would seem to me that the customer should have the option to decide, no? r. hunt, repeat customer

Answer:

Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

Is there a supervisor or manager that can find out how much longer it will take for someone to contact me regarding a return.

Answer:

Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I have a complaint about printing coming off after 3 washes, i am in australia will they replace it I have a complaint about printing coming off after 3 washes, i am in australia will they replace it

Answer:

Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I'm in australia and was wondering when to expect final delivery? i have two order numbers which are: 21-4795-3909 and 107-3784-6787. thanks. I'm in australia and was wondering when to expect final delivery? i have two order numbers which are: 21-4795-3909 and 107-3784-6787. thanks.

Answer:

Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I canceled an order yesterday and on the status of the order it said refunded . although my bank account i haven it received the money back . how long does it take to receive the refund money ? I canceled an order yesterday and on the status of the order it said refunded . although my bank account i haven it received the money back . how long does it take to receive the refund money ?

Answer:

Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla

By Nigel P., Sr. Director of Fan Experience over a year old

Fanatics Questions & Answers

Can someone help me get the phone number for the company please? i've sent them five messages already with no answer. Can someone help me get the phone number for the company please? i've sent them five messages already with no answer.

What have everyone with that negative reactions, all of you have your shirt right? the kit is almost free! What have everyone with that negative reactions, all of you have your shirt right? the kit is almost free!

Why the $#! is the only company i can buy championship gear from $#!ty fanatics?? Why the $#! is the only company i can buy championship gear from $#!ty fanatics??

I have a good sized order in my cart but these reviews are making me second guess ordering. I have a good sized order in my cart but these reviews are making me second guess ordering.

Is there a supervisor or manager that can find out how much longer it will take for someone to contact me regarding a return.

I have a complaint about printing coming off after 3 washes, i am in australia will they replace it I have a complaint about printing coming off after 3 washes, i am in australia will they replace it

I'm in australia and was wondering when to expect final delivery? i have two order numbers which are: 21-4795-3909 and 107-3784-6787. thanks. I'm in australia and was wondering when to expect final delivery? i have two order numbers which are: 21-4795-3909 and 107-3784-6787. thanks.

Can’t see your question? Ask to get answers from the Fanatics staff and other customers.

Fanatics Questions & Answers

Can someone help me get the phone number for the company please? i've sent them five messages already with no answer. Can someone help me get the phone number for the company please? i've sent them five messages already with no answer.

What have everyone with that negative reactions, all of you have your shirt right? the kit is almost free! What have everyone with that negative reactions, all of you have your shirt right? the kit is almost free!

Why the $#*! is the only company i can buy championship gear from $#*!ty fanatics?? Why the $#*! is the only company i can buy championship gear from $#*!ty fanatics??

I have a good sized order in my cart but these reviews are making me second guess ordering. I have a good sized order in my cart but these reviews are making me second guess ordering.

Is there a supervisor or manager that can find out how much longer it will take for someone to contact me regarding a return. Is there a supervisor or manager that can find out how much longer it will take for someone to contact me regarding a return.

I have a complaint about printing coming off after 3 washes, i am in australia will they replace it I have a complaint about printing coming off after 3 washes, i am in australia will they replace it

I'm in australia and was wondering when to expect final delivery? i have two order numbers which are: 21-4795-3909 and 107-3784-6787. thanks. I'm in australia and was wondering when to expect final delivery? i have two order numbers which are: 21-4795-3909 and 107-3784-6787. thanks.

Can’t see your question? Ask to get answers from the Fanatics staff and other customers.

Why the $#! is the only company i can buy championship gear from $#!ty fanatics?? Why the $#! is the only company i can buy championship gear from $#!ty fanatics??

Is there a supervisor or manager that can find out how much longer it will take for someone to contact me regarding a return.