Fanatics

Christmas order was promised on December 22. Received several emails about delays with no mention of dates. Last email received on December 21 apologizing profusely for their customer inconvenience. They stated that they expect item will ship no later than January 5,2024. Poor business model. Not honest with customers since these delays are the rule, not the exception. Don't do business with them. Google has over 5,000 reviews for them and 83% are 1 star.

I used this company exclusively for online shopping for my sports-crazy grandkids this past Christmas. I don't usually take that risk (ordering all 12 gifts from one place), but did it because I found exactly what I wanted for everyone. It was close, but I was thrilled to have every single item arrive in time for the big day. Great customer service, great communication, great experience. Happy customer here. I highly recommend this company!

I ordered a shirt on 11-21-23 I received a confirmation email shortly after.I have been trying for months to get the product or a refund. After months of going back and forth with them they said it's been over 30 days and they can't replace my order or give me a refund.When I order the the shirt the tracking said it was Saud but the status never change.Fanatics is a scam don't trust them.I will report them to the better business bureau

I have had nothing but the very best experience with Fanatics. Only once did I have a mailing issue. I called, they were going to send another for free but then I actually got the original product in the mail as we were talking because of an honest person who received my package by accident. I have, not on purpose, sent un-worn items back after a year and got gift card of same price of product, no questions asked (those items were in perfect, unused condition with tags still attached. This has been the greatest business relationship I've had with anyone.

I had a Iowa Hawkeyes vest that I ordered and it was accidentally dropped off by the delivery service to a wrong address. I had called Fanatics explaining that I did not receive the item as I was alerted to in my email. This was very early in the relationship but the Fanatics guy who I was talking to said he'd send another one free of charge immediately. Somewhere in there I had received the vest as the person who received my vest was honest enough to let the delivery people know, they picked it up and dropped it off. Fanatics was stil willing to send the vest anyway but I said no. Incredible first experience!

Contacted customer service and was connected with Jordon. She was extremely knowledgeable and efficient with the issue. Looked it up and immediately took care of business. The items I had purchased were no longer available so I was given a full refund. She also offered a discount coupon for my next purchase! Jordon was very professional and went above and beyond. Great customer service!

If you have a need to contact customer service, hope that you get Cristin helping you. Cristin detailed exactly what would happen, followed up with a promised email and took care of my issue with no headache. With people like Cristin working in the customer service department, I will always feel confident when shopping at Fanatics.com.

Bought a few hundred dollars of goods. Before I traveled out of town. Upon return I had an issue with a over $ 100 Washington huskies watch. I contacted customer service whom gave me no help at all. They stick to the 30 day return. At least at retail you have more time. Not with these guys. TOTALY BAD CUSTOMER SERVICE. Last order from these guys Ever! :(

I recently purchased a jersey and a tshirt hoping it would be here in time before my trip to denver. However i purchased it on July 14th didnt ship to the 17th here it is the 24th no idea where the package is. Im sorry but when people drop 100s of dollars on gear shipping should be free. How is it i can get my birth certificate from Wasington State before i get my items hurry the $#*! up this whole add extra days due to delays is bull$#*!.

Most items I have received have been very good, a few have been less then stellar, a couple t-shirts I purchase Fanatics brand I might add, after one wear and wash, the collar was coming off and the other one the right side sleeve was coming undone. Cheap material, crappy craftmanship from whatever Third world country they are made but damn have quality control over products with your name on it, sell better items, be better on many levels

I'm not much on doing surveys or reviews but this is a must. I ordered an NFL Blanket from Fanatics as a gift. I didn't realize that the address I used was obsolete. The package was delivered on time but to the wrong address completely my fault. I contacted customer service for help not expecting much. To my surprise in a matter of minutes they had arranged to replace the item and also refunded my shipping fee from the previous order. Who does that in today's world. Thank you Fanatics I'm your customer for life.

I have had really good luck with Fanatics.
The quality of the products is very good which makes me more likely to use Fanatics for gifts.
Just one suggestion, if there is going to be a problem with delivery time or splitting up an order it would be helpful to know ahead of time.
Thank you for all your help in finding a unique gift that you are proud to send.

Only had to refer to Customer Service on one instance and that worked out very well.

Bought this Coyle Jersey for my husband for next months game and 31 was on the back! No more in stock...what a disappointment

I ordered a football jersey for an 8 year old boy. $106. Right? I looked at the sizing chart & got a youth medium. Wow is it small. They need to redo their size chart. They post no reviews on the site so you can't tell from others who have purchased it that it runs way small. Wonder why there are no reviews on the site. Hmmm. Do better

Always great products and quick delivery! No other site I would even consider first before ordering from! Only had one issue in the past,and they took care of it,had my stuff resent and waived the shipping fee! Operator was very nice and very helpful! Fanatics ROCKS!

See above👆👆👆

My grandson did his wish list for Christmas what he wanted was very easy to find the stuff that he had and you get your stuff within 2 days, What's nice as well every order you earn points to use it on another order. Thank you very much a satisfied Nana

When my Rangers were in the hunt to go to the world series fanatics was right there with the gear as soon as they won I put my order in I got my stuff within a few days. Granted there was a delay on a couple of items but I did get my gear as ordered. Same when my Rangers won the world series I couldn't of been more happy when I got that gear and was able to sport it around. Thanks fanatics for helping make my experience more enjoyable.

Great team selection and product availability. There's a good variety of prices so it's easy to find something within your intended budget. The sales and the promotion are exceptional 👌

I purchased several items, awesome quality, good deals, fast shipping and great Customer service! Will continue purchasing from them. Very satisfied 😁

I buy my adult grandson his Christmas gifts from Fanatics and they are always winners.
Great selection, reasonable prices and free shipping

Great customer service.
Fast on time delivery.
Awesome sales and promotions.
FAN-CASH could be better and given more often to returning members.

Awesome customer service.
Had billing issues and when resolved; was given a FAN-CASH Bonus for any inconveniences.

Fanatics is so awesome! I recently gave a survey in regards to purchasing my supperbowl jacket. I express my concerns on how cheaply made the jack was. However I spoke with a customer service representative who was so helpful and knowledgeable about the product I was pleased. This is why I only shop Fanatics due to them always being supportive and helpful when it comes to there products! Thanks Fanatics for being so helpful and kind! And GO CHIEFS!

My son enjoyed shopping for a University of Michigan shirt after their national championship win. Shopping on this site was easy.

The site was easy to browse. I found what I wanted at a great price. My daughter will really enjoy it'