FamilyGoKarts

The absolute worst customer service I have dealt with. Jeff Backer was nice until he got payment, then turned into an absolute jerk. Didn't have any product after payment went through. Save yourself the headache and go elsewhere.
Never again with this "Company"

Our gokart lasted 1 month then stopped charging. It seems like an easy fix…but because they have the actual worst customer service, we don't know how to fix it. Like all the previous reviews…we too do not get called back. Do not buy from this company. They are Terrible. Still waiting on my call back after emailing multiple times and calling for the last 3 days.

If Jesus were here today he would walk down to their shop, say a prayer for them, then revoke their business license.

The WORST and incompetent customer service ever! Stay the Hell away from these heretics and swindlers.

We purchased a go cart for our son for Christmas. The sales team was excellent to work with and shipping went flawless. The sales team sold us a warranty that was worth the money. Everything arrived as expected and the go cart operated great, our we could have been happier. Then it broke. On April 17,2022 we submitted a warranty claim. It has been down hill sense. It is now June 20th and we don't have replacement parts. On May 20th I was told 7 to 10 business days and warranty didn't cover shipping. I paid for shipping and was told I would get a tracking number. Never did. The experience started out great but has turned into a giant crap show. They don't communicate, when you call you are told you have to email. No response to emails. If you truly believe in customer service as much as you say you would back that instead of just selling as much as can regardless of you ability to support it. Based on our experience during the warranty claim we are looking else where for our utv.

3 days ago I received the go-kart a Trailmaster 200xrs from FamilyGokarts. There were no assembly instructions. Spent time on the website and watching videos. They have no instructions about the 200xrs just similar go-karts. I called twice the 2 women over the phone are rude and I was not rude with them. Their support is email only and they don't get back to you for hours. After some time charging the battery next day it does not start. Spent the next 2 days emailing back and forth still nothing. Don't buy from here! Had to call a local shop and having them to fix the issue. Lesson learned don't buy!

I bought a 50cc scooter from them in October of 2021. When the delivery driver came, he said he didn't want to unload it because the shipping container was so damaged. After taking a look, I decided I didn't want to mess with accepting the delivery and possibly having to return it for damages. I asked for a refund in November and am still waiting to receive my money back. This is HORRIBLE customer service.

Paid for order and called to confirm order per their policy. I was told one item was not in stock and told that I would also be charged more shipping fees when I had already paid. I was also told it would be weeks to be shipped out and none of this was said when I paid! Plus the lady was rude and rushing me in the end she hung up on me! Save the hassle and go elsewhere!

Holy guacamole my son's 48v ATV is awesome. He is LOVING it. We take it to the local parks and he is burning around on it in our neighbourhood. It is legit FAST. He is 5 and already learning so much about manoeuvring a vehicle and road rules etc. He is very respectful when around others and wears his helmet.

Family go kart is helping fulfill a wish and a dream of a young man. My grandson has MLD and will be losing the use of his legs. I called family go kart and Jeff helped me out with a full size kart that I believe we can outfit for handicapped person. Will follow up later. Many thanks.

It took them 7 weeks to send the Certificates of Origin for for 2 scooters that I had purchased.
Unless you are prepared to wait this long I wouldn't order any motosports vehicles from them.
They do not issue the certificates themselves like other sellers but have to request it from the companies they buy from, then they sit and wait for it to arrive at their office and then mail them out at their leisure. Horrible service. I will never buy from them again.

I ordered my wife a scooter for Mother's day. I order it in pink due to the fact that she is a survivor of breast cancer. They told me that it would be about a month. I called and they told me to send an email. I email and they said they are waiting for the shipmen to come in. Still nothing. I requested a refund, no reply. Keep in mind this is now October 22nd. There customer servie is HORRIBLE!

Got a 250cc Pantera atv it need a new carburetor and a crank case vent hose. Jeff after about the second time I ask where my replacement parts were stopped responding to emails. This was bought for my son for his birthday. $2,500 new atv that doesn't run. This seller is scamming people. Do Not Buy from Familygokarts

Don't waste your time with this company. They are nice to you when you are placing your order. They do a great job making you believe they stand by their product but once you take delivery they are rude to you if you have an issue. We order both of our sons Tao 500 watt electric atv's. One came damaged and one was perfect. I did exactly as they say to do and write it on the shipping receipt. I called the next day and was told everything had to be done via email. I've waited weeks now for a response and they got back to me saying it would cost me more money for the broken parts to be sent to me. I have an atv that won't work and they won't make right on it. These people are the worst type of people that you can deal with. One issue was that the chain guard support snapped off on shipment. Which is a huge safety issue but they don't care that a 5 year will be riding it and not having th chain guard could be a huge safety issue. Whatever you don't buy from them. I would give them zero stars if I could. I'm glad I used a credit card cause it's now up to my credit card company to fight them.

Bought a Chinese atv for my kids from this company. They had no problem making phone calls when it came to taking my $1000 but after only 2 weeks of use the atv is smoking. When I called to address the issue I spoke with a female who clearly had no working product knowledge who tired to dismiss the issue as "normal" (which it's not)
She then refused to identify herself or position. Claimed it was "irrelevant".
When I requested to speak to a mgr supervisor or owner I was hung up on twice.
I was told that issues can only be handled via email and that support staff don't have telephone access, also that "they've been doing it this way for 30 years"
I will be filing a credit card charge back request and a fraud report though my bank and local law enforcement.

Please if you value your money and sanity do not do business with this company or trailmaster who has the product shipped in from China. Purchased 4 seat adult go cart. Assembled as per there instructions. Would not start. Contacted them and had to take multiple videos before they could figure out it was wired wrong. Finally got it fixed and drove to get inspected for licensing. On the way back the wiring went up in smoke. Contacted them and I had choice of returning in original packaging which was long gone or they would pay to have it fixed. After months of one sided communication I decided to have it re-wired at a cost of $346.00 Even with their gold extended warranty they will only cover $160.00 which I haven't seen yet. Just a warning their name is family go carts but they have no clue what family is. Photo of freight delivery. Total crooks