FamilyGoKarts

Ordered a go kart for my daughters Christmas gift. Zero communication for 6 days after constant calls/emails asking if the order processed. On day 6 they wanted more $. I agreed to pay as long as it was assured to arrive by Christmas. They said yes. I called stocking on day 8 and they Said they didn't even have what I ordered but to just "wrap a picture of the gift" and it would come someday. From day 1 on the order I said please do not process is gift can't arrive by Christmas (they had 30 days). After stating they did not have what was ordered I said just return my payment. They charged 80$ for a return fee for a product they didn't even have. Bad communication, lots of lies and theft. Because I also used their electronic check scam I couldn't fight it outside of taking them to court.

I placed my order on May 20, it is now August 6 and I still have not received my order and can't get any update from anyone at the store. When I placed my order, I was told I would receive it within 4 to 6 weeks. I tried multiple times to get an update on the order, but 2 different email addresses I've sent a request to, have not responded. This is absolutely frustrating especially when I spoke to someone prior to placing the order and they assured me that the items (2 dirt bikes) were in stock. Please save yourself the frustration and go elsewhere.

Ordered a Tao bull 200 on March 2021 and received a totally different Atv. It is August and still this company refuses to refund me my money for a return. Would not recommend this place for nothing after spending close to 2k for something I didn't order.

Got my son one of the apollo electric ATV's. He rode it for 10 minutes then it died. Sent in a request form took them forever to get back with me ended up having to call back and get with them. They ended up sending me a new motor I installed it he rode it for 5 minutes then plugs burnt sent another request in it took another month for them to get back with us. Then they tell us ship it back and the shipping is more than I paid for the entire four wheeler. Call the guy I bought it with at family go karts and he was literally the rudest person I have ever talked to. Just warning everyone it's not worth the headache of dealing with these people

We ordered 2 of the child's size Monster 500 ATV vehicles back in early April. We still don't have them in mid June. We called about them and they claimed they were still "waiting in customs." They charged us a $100 not refundable access fee, and wouldn't give us a refund on our order because it "already shipped."

The ATV arrived in a destroyed box - with broken parts galore. Was told to not refuse shipment, then work w/ them on replacements - after digging in, clearly the product was not worth the effort of repair, quality was horrible - so i asked to return the item. Was told to build my own shipping crate to send back to them - on my dime - then arrange a trucking company to come and pick up the defective product - again, on my dime - and then would be charged a restocking fee. Literally cheaper to toss it in the trash than return it. Beautiful bait and switch by a middle-man company selling Chinese garbage. AVOID!

Arrived damaged, missing parts, stripped bolts "new" in package, paint or whatever they dip these in. Smeared, disconnected wires, no owners manual, no instructions or assembly book, paid extra for kit with extra oil, spark plug etc, did not receive. Have yet receive any help. Nothing but voicemail, and emails stating " ticket received", no return calls. This is a absolutely the worst purchase and experience with non-existent customer service I have ever had. They make it impossible to return this over rated, non functional merchandise. DO NOT USE THIS COMPANY! Pay extra and just go buy at local ATV store. Have tried for almost two weeks and have yet to hear a human voice.

I called to see when they would ship the dirt bike after two days and they said it would ship out in three more days and arrive in 2 1/2 weeks. Plus they wanted to charge $100 to deliver to my state which nowhere does it say there is that extra fee especially during checkout! They have God Bless written everywhere but are the farthest thing from Christians. Very very rude on the phone and it will take 10 business days for a PayPal refund. STAY AWAY!

Received my ATV almost a month later than ordered even though i added the so called "hot move." Once receiving it the headlights don't work. I have tried to contact them numerous times to fix it and they keep telling me its a ground issue. Everything is done by email which takes normally a week to respond. Come to find out on my own its the charging part of the ATV since my battery wont stay charged either. Still haven't heard back from them in 3 days. Its now July 16th and i received it on the 5th of June still no fix! I will never order from this company again and neither should you! Order elsewhere.

Purchased a pocket bike for my son for X-Mas. Received bike in extremely poor condition, plastic fairing broken, handle bars wont tighten along w/ numerous other issues. I made my claim w/ company citing issues and sent pictures. And they continued to string me along for a week in regards to a refund.

Finally, when they do give address for return. It has to be shipped to Minnesota instead of the CA warehouse that it was originally shipped from.
Their customer service is a joke and unwilling to assist w/ any issues. Purchase@ your own risk.

They completely ruined my sons X-Mas. And one star is far too high for this piece of slim company.

At first very friendly. Once you make the purchase, they become less and less helpful. Over a month since my purchase and still no paperwork to register my scooter. They use "COVID-19" as an excuse for anything. When you finally get a hold of them, they are dry and even rude. There are many companies selling the exact same thing; do not fall prey to these conns. Horrible service and you may never get to legally ride your purchase. Stay away!

This place is absolutely horrific. You're so quick to take your money in the beginning, when you need help after the 60 day return guarantee or help with any other parts they will give you the runaround. They are nasty as can be through the phone. We had it shipped to us and issues with the carburetor and now getting the runaround. They are absolutely terrible do not buy off of them. There are plenty of reviews. Sadly we didn't see all of them we read what was on their website. We should've known because it was probably their workers giving the reviews. Family go kart, you guys are absolutely pathetic.

Purchased a kids kart in January 2021. Was delivered with defective seat belts and a cracked chain guard. Contacted the company and after LOTS of pestering were finally told that the parts would be covered but we would have to pay for shipping. Although confused and disappointed with that policy, we approved for the items to be shipped in early March (over a month after contacting them about defective parts). Parts have not been shipped and we have a go kart that is not useable now three months later after spending over $1600. They will not reply to emails, messages, phone calls. Completely ignored after our purchase.
BEWARE! If something is delivered broken they will make excuse and will NOT make it right. Our cart is a $1600 paperweight.