Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.
I had originally ordered several pairs of boot for myself and my kids for Christmas and received a call saying they were no longer available. The person who took care of me did a fantastic job with helping me choose different items etc. Very happy with the experience overall.
Worked in the motor trade industry for 12 years. I've never had anything from the US arrive so quick 3 days from LA is unheard of. Quality priced motocross goodies that I will reccomend to all my race buddies. Well done guys 5/5 from me and will definitely be shopping with you again.
Like i said the priceing. Not only here but all over being in CANADA we get shafted for delivery charges. And u guys r all same. So im assuming u dont get very many CANADA orders. Oh well. The windshield i got is ok. Its under 500.00 can u image. The one i need has a wiper. 4000. 00 no u tell me what is r trucks n cars worth. These are just ATV.
I received a mail from Motocrossgiant that they would come back to me with regard to a simple question. After a week no reaction. I send a reminder. After a few days no reactions. I've experienced such a bad customer service from a company in the USA. Very, very bad.
I placed an order on the 18th of August 2020, it is now the 2nd of September. I have send a number of emails to enquire as to the whereabouts of my purchase to no effect. I have also attempted to call the store only to get an answering machine. I spent close to $700USD and have no knowledge of what is happening. I log on to the site and check my order status and it hasn't changed from "processing" for over two weeks when it says the product will ship in 3 to 5 business days. The customer service is poor, there is zero communication. I am extremely dissatisfied. I would not recommend ordering anything from this store. There is no excuse for paying for a product and then left in the dark for a long period of time. Save yourself the time and go through a more reputable site.
I've ordered a couple things as gifts... "Matt" was very helpful in answering some questions. Hopefully everything fits and my son likes them. If not, I will return and according to Matt, not a problem with exchanging or returning.
My son is going to love ALL the items I've purchased from motocross giant. Can't wait to see him open them on Christmas. Easy to work with, even when the first set of gear was out of stock they quickly called to let me know. Was able to find something else while on the phone and his personalized gear arrived soon after. Will be back to shop again!
The items I order were shipped a month after my purchase, also didn't have one of them and I had to pay extra 20 dollar because didn't have replacement for the same price, really bad first experience buying.
Items took 2 week for delivery. Some items where need to be ordered from east coast, according to customer service which I had to call to find out where my product is. Email should of been sent informing me about the delay.
I had originally ordered several pairs of boot for myself and my kids for Christmas and received a call saying they were no longer available. The person who took care of me did a fantastic job with helping me choose different items etc. Very happy with the experience overall.
The first experience with MotocrossGiant already was a year ago. The prices many very much suit me. Existence of goods can't but also please. But the most important is the individual approach and a good attitude. That many operators I know such feeling personally, and always quite their professional approach to business.
I'm hoping to intercept my package as they have it down for the wrong shipping address. I tried contacting them as well as editing the shipping information through the site however it was too far along in processing to edit yet I can still go and edit my payment info even though the items have already been payed for. I've tried calling as well as contacting them through a ticket online. I know its a busy time of the year but Its been over a week since I put in the ticket/ordered the item as well as when trying to call to speak with someone you just get a mail box full and redirected back to the main menu repeatedly.
Fantastic dealing with MotocrossGiant. What a great range! I ordered 2 clothing items. Website was easy to use. Updates were great. I was kept up to date on where my order was at, & could track the freighter to see how far away my order may be. My order arrived today (only 8 days after leaving the US) in Australia. The items are brilliant - really happy with them.
Thank you MotocrossGiant!
I enjoyed my last pair of Thor riding pants. I ride mountain trails in Southern Idaho and the brush and spills finally took its toll. I searched for a new pair and your service has been excellent. Thanks, Terry Butler
Good day!
Im very satisfied with my orders to MotocrossGiant, but i have a problem with the shipping of the items. Because recently i order some stuff and customers service MotocrossGiant says that 2-4 business days verification of item and they can shipped the items that i ordered. But its been one week and i dont have any tracking number of my orders. Kindly give me an action for this.
Thank You.
This was my first experience ordering from Motocross Giant and one of the easiest and best online buying I've done. Thanks for having good selections and making my purchase such a delight. I am very satisfied with the boots and quality of your products. Thanks Again!
Gear showed up on time and as described, it is a gift so it is yet to be used to see how it will hold up. But as far as my experience with the company, they were very helpful and my shipment was actually delivered a day or two early which is always a good thing. I would recommend them!
1st it's hard to find anything matching in the right sizes. Then we get them & they are too small. We can't get the size we need to match the gloves & helmet & you charge me a 20% restocking fee. That's not very good business. We have ordered from u in the past & this was not an issue. No more orders from us. A very disappointed customer!
Ordered 12/27/2015 didn't ship until 01/05/2016. Since I ordered the product during the Christmas/New Year holiday week, I expected it not to ship real fast. Would have given them 5 stars if it had shipped a little faster.
Overview
MotocrossGiant has a rating of 3.6 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotocrossGiant most frequently mention customer service, great prices and shopping experience. MotocrossGiant ranks 3rd among ATV sites.
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- Camarillo, CA, United States
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Business History
For our international customers, Motocrossgiant offers multilingual customer support and sales. English and Spanish (Se Habla Espanol) Agents are available.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members