Rocky Mountain has a rating of 3.54 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. Rocky Mountain ranks 5th among ATV sites.
This company responds to reviews on average within 22 hours
No positive highlights yet
Ordered hundreds of things from this site. Rocky Mountain ATV has seen all 5 of my machines and helped me on every single one. From maintenance to full on overhaul, Rocky Mountain ATV has almost everything you need minus a few niche things here or there. Can't really say much on delivery because I'm only couple hours away from one of their sizeable warehouses.
I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto
Ordered hundreds of things from this site. Rocky Mountain ATV has seen all 5 of my machines and helped me on every single one. From maintenance to full on overhaul, Rocky Mountain ATV has almost everything you need minus a few niche things here or there. Can't really say much on delivery because I'm only couple hours away from one of their sizeable warehouses.
I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto
Products used:
None
I hate spending money. I hate spending money and then the product doesn't work or fit and then I'm stuck with money spent and issue I have to resolve. When you spend money at Rocky Mountain ATV, you know you are spending money, and you also know there will never be an issue. I've bought pants that were too small, no big deal, they let me exchange them for the right size. They even let me purchase them and then refunded me when they got my return for a more expedited experience. I've gotten kill switches that didn't... kill. Not a problem, an e-mail later, and they are shipping out a replacement. Not to mention the RM Cash program. Sure, you may spend a couple more dollars at Rocky Mountain, but after the incredible service and the RM Cash and free shipping over 75$, I honestly feel like I save spending with them.
Order parts on 10/16, first call, the parts were lost in the delivery warehouse, Rocky Mountain Followed up, and they falsely delivered the package, and Rocky Mountain continues to ignore me, say "we must wait for the delivery company to get back to us". So now i called again, 11/02, for the third time, and they tell me that I must wait another week before they will resend and they will not refund my purchase until they hear back from the fraudulent delivery company OnTrac.
Products used:
None, because they never arrived.
The web site didn't seem as easy to navigate as others. If I wasn't trying to do a promotional purchase for MBC I'd probably not make the purchase. Could be too that it's geared more for dirt bike instead of adventure riding.
I love this place! Always supporting racers! They sponsor the Florida Trail Riders hare scrambles series.
So I needed a drive belt but dealer is out of them. I ordered one to have shipped to Polaris dealer since I live 5 hours away. They wouldn't do it. Even though they call and texted me on number I gave. I gave all the info. Even had the card. So many others out there. Hopefully you won't need a part sent anyplace but your home. I really needed that part before weekend and they just screwed me.I ordered it in morning between 10-11 they wait until 445 pm to get ahold of me.
I've always had a great experience with them for 5+ years ordering in stock parts or Tusk parts and getting them to my doorstep in Denver in 3-4 days with standard shipping. I cant understand all the haterade in some of these reviews. Love their videos. All my enduro buddies also always order from them. #rockyrippers
Clearly the new generation of customer service has arrived. In stock, prompt shipping with early arrival is the norm. Just say yes.
Ordered $800 in parts. Paid $125 for express shipping 2-4 days. They put a stop on my order to verify. What the f is there to verify I have given you my address and paid send the god damn packages. Now I to find out it's going to take 7. Now my kids miss their race because these dumbasses
Hello,
We appreciate you leaving us a review on your recent experience with us. We do apologize for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We do hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future. If you have any questions, please feel free to email reviews@rockymountainatv.com and I will be happy to assist you further.
Order 4 wheels from Rocky Mountain, one arrived damaged, when I contact them, provided photos, etc, after 8 days they still do not have an answer how to address this. It was easier to order another then to constantly trying to deal with them. They lost a customer for life
Products used:
Wheels
Hello Travis, Thank you for taking the time to leave us feedback on your experience with us. We are sorry that you received a damaged product. I would love to look into this issue with our technician department to get an update on when this will be resolved. Could you please email your order number to reviews@rockymountainatv.com? Once we have that information, we will be able to better assist you. Thank you again for leaving a review!
I ordered 2 blue harnesses from these guys. Received them relatively quick for standard shipping, but they sent me one blue one and one black one. So I exchange the black one for a blue one and they send me another black harness! Won't give me any type of discount and there "overnight shipping" is 4 day shipping. I guess we will see if they send the correct color after the weekend is up. I WILL NOT BE ORDERING FROM THIS COMPANY AGAIN!
Deven,
We appreciate you taking the time to leave us a review. We are very sorry to hear that there was a mix up in the harness colors. I took a look into this for you and show that we have double checked our inventory on this part so it should be correct when you receive the new one. Also, your replacement order was processed 9/14/23 after the next day cut off so unfortunately it couldn't ship out until 9/15/2023. We, unfortunately, cannot guarantee delivery over the weekend. However, we understand the frustrations on this order. I am going to be emailing you a gift card which you should receive within the next 24 hours. Again, we apologize for the issues and I will also forward your comments to upper management for further investigation. Thank you for your time.
Always great service great company quality parts spent over 2000 dollars in parts for all my quads won't shop anywhere else
Products used:
Everything from grips to bars to levers to nerf bars cables brake lines seat covers batteries everything
This is bull$#*! we are on vacation traveling around riding at different ATV parks but when we go to order through Rocky Mountain ATV, they won't send us the parts that we need because they say account verification so I guess you got a stay at home before they will send you parts. This place sucks $#*!. I recommend y'all to go orders through someone else.or you won't ride
Thank you for taking the time to leave us your feedback. We wanted to let you know that we do have certain security policies in place to protect our customers as well as our company. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.
So far my experience has been great with fast shipping and parts availability for my 2023 Tenere 700!
Products used:
Mirrors and lowering links
I usually don't like to pick on individuals, only when they are deserving. Had some paint chipped off from the highly-regarded Tusk top plate. Nicked it with my rubber boot and was amazed the powder coating chipped off in a few places. Tried to ignore it. Tried to cover it up with rubber coating. And when that didn't work, called RM ATV for warranty service. Got Kyle all the information he needed and got a two sentence response: After careful consideration, no warranty. No options were provided. No discounts. No "have you tried"? I will never use them again. This is a "sell it, ship it, move on to the next sucker" type of operation from my experience. Really surprised at their response. Lackluster operation. Kyle can go back to eating paint chips in his room at his parents' house. Don't buy from Rocky Mountain ATV.
Tip for consumers:
Go over their warranty policy carefully and do not request Kyle if you need service. He is useless.
Products used:
Several but the Tusk top plate had the poor quality issues.
I had a $63.64 RM Cash credit (my reward for being a loyal customer?) in my RM ATV account - placed an order for some Fox Racing hats for a total of $82.18 and applied the credit as I've done numerous times before. When I checked my account the full $82.18 was charged to my checking account - not the $18.54 difference. I called RM ATV to get this fixed and was told no. I've placed 14 seperate orders with RM ATV totaling $1000's and this is the type of treatment I get?
Hello Jeff, We appreciate you taking the time to leave us a review. We do apologize for any troubles this may have caused. It looks like our management team is in contact with you currently in regards to this situation. Again, we are sorry for the inconvenience and hope this situation is resolved quickly. Thank you again for your time and feedback.
Payed a extra $400 for 2-3 day shipping still haven't received package, been over a week so never choose express shipping really $#*!ty experience, they won't even help you
Tip for consumers:
Don’t choose express shipping
Products used:
Haven’t used any of it cause never received
Hello Jake,
Thank you for taking the time to leave us a review based off your experience with us. We do apologize that you have not received your package in time. I would love to look into this further to see how we can resolve this issue for you. Could you please email reviews@rockymountainatv.com with your order number? Once we have that information, we will be able to better assist you. Thank you again for your time and feedback.
I tried to pay with paypay 4 pays, but i could not find de final click to complete checkout payment.
Anytime I order from Rocky Mountain, it's the lowest price online. Every order has been delivered in 2 days flat. The Amazon Prime of off-road toys!
This company has many great products and prices but if you have a problem they don't have time for you. I will only buy from them through eBay and PayPal. That way I can at least get my money back.
Best in business I wouldn't use anybody else but rocky mountain for my dirtbike needs I recently bought tire irons and needed a new hat
We have ordered from Rocky Mountain ATV hundreeds of tims, spent over $50,000.00 with them. The customer service has been geting worse and worse, in fact there is none. Once in a while you get a superviser that understands and tries to make it right. I wish Dan Thomas the owner of the company would read these reveiws and fix the issues, shipping is bad, 1 out of 3 shipment make it with no issues. I waste my time talking to custermer service reps, they lie to you! I deal with several companies to order parts spend over $100,000 a year and by far the worst customer service is from Rocky Mountain ATV. Please Dan Thomas if you read this call me and I will let you know whats going on if you care. I hope you are not aware of these issues they have been going on now for years.
I have made a total of 4 orders from rocky mountian atv mc, and in that span of time 3 of those orders have been wrong. First was a enduro engineering extreme skid plate that I was sent the wrong one and did not receive the "extreme" skid plate. I had to send them pictures of what was wrong so their technical department could see what was up. They replaced it and send me the correct one that worked great. 2nd was Acerbis Handguards, they sent me the wrong ones that aren't even close to fitting on my braketec master cylinders. Working on a return now but I know I'll have to send detailed pictures at every possible angle and every single part number involved. Third was a enduro engineering rear brake light switch, this product wasn't even shipped to me. The shipping order that Rocky Mountain provided me said it had shipped but it was not in the box along with the other parts I've ordered. I called about the order but customer service tried every way to get out of admiring it was their fault asking "is the package damaged at all?" "Did you over look the item?" They act like I'm lying to them about not receiving the item. And when I ask for a refund I'm told it'll be a couple days so we can figure out what to do. But the part that bums me out the most is that I love to watch Rocky Mountains YouTube Chanel for all their information and adventures, my experience has completely ruined that for me. I hope they can make it right because it's not seeming like they will.
Rocky Mountain ATV is my go to place for all my UTV parts. The OEM schematics provides the best results for my RMax 1000 and easy to use order system. Plus you earn cash dollars for future purchases. Great site. Thanks Rocky Mountain ATV/
Products used:
Parts, O-rings, grease seal and other parts for 1000 Yamaha RMax.
Rocky Mountain ATV/MC is your motocross, motorcycle, off-road and street bike superstore for: Dirt Bike, UTV, ATV, and Adventure Motorcycle riding gear, parts and accessories.
Over 30,000 positive reviews on Bizratesurveys.com! Get the full picture of our customer satisfaction. We strive to have the best customer service in the industry.
Hello Tillman,
Thank you for taking the time to leave us your feedback. We do apologize we were not able to ship to another address. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. However, we do make exceptions depending on the circumstances. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.