Rocky Mountain

I ordered a bunch of parts for a few bikes, which I've done before, and RMATV canceled almost all of them stating they don't send certain items internationally, and instead sent a BS order of 2 little $5 items which are going to incur 20x more cost than even worth sending. Why the f they didn't give me the option to cancel I have no clue. Very u professional. If you are out of the US don't even consider these guys. By the way, I'm a US citizen with a US credit card and US address.

Excellent service! I ordered this at around 10pm on 6/26 and I was received the morning of 6/29! After a very poor experience with one of the bigger companies, this was extremely satisfying! I spend a lot of money on motorcycle related parts and gear, and I love to give my hard-earned money to companies that are efficient and have great customer service. I will definitely utilize them for relevant purchases!

The web site didn't seem as easy to navigate as others. If I wasn't trying to do a promotional purchase for MBC I'd probably not make the purchase. Could be too that it's geared more for dirt bike instead of adventure riding.

Ordered $800 in parts. Paid $125 for express shipping 2-4 days. They put a stop on my order to verify. What the f is there to verify I have given you my address and paid send the god damn packages. Now I to find out it's going to take 7. Now my kids miss their race because these dumbasses

I hate spending money. I hate spending money and then the product doesn't work or fit and then I'm stuck with money spent and issue I have to resolve. When you spend money at Rocky Mountain ATV, you know you are spending money, and you also know there will never be an issue. I've bought pants that were too small, no big deal, they let me exchange them for the right size. They even let me purchase them and then refunded me when they got my return for a more expedited experience. I've gotten kill switches that didn't... kill. Not a problem, an e-mail later, and they are shipping out a replacement. Not to mention the RM Cash program. Sure, you may spend a couple more dollars at Rocky Mountain, but after the incredible service and the RM Cash and free shipping over 75$, I honestly feel like I save spending with them.

I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto

Ordered hundreds of things from this site. Rocky Mountain ATV has seen all 5 of my machines and helped me on every single one. From maintenance to full on overhaul, Rocky Mountain ATV has almost everything you need minus a few niche things here or there. Can't really say much on delivery because I'm only couple hours away from one of their sizeable warehouses.

So I needed a drive belt but dealer is out of them. I ordered one to have shipped to Polaris dealer since I live 5 hours away. They wouldn't do it. Even though they call and texted me on number I gave. I gave all the info. Even had the card. So many others out there. Hopefully you won't need a part sent anyplace but your home. I really needed that part before weekend and they just screwed me.I ordered it in morning between 10-11 they wait until 445 pm to get ahold of me.

I've always had a great experience with them for 5+ years ordering in stock parts or Tusk parts and getting them to my doorstep in Denver in 3-4 days with standard shipping. I cant understand all the haterade in some of these reviews. Love their videos. All my enduro buddies also always order from them. #rockyrippers

Order 4 wheels from Rocky Mountain, one arrived damaged, when I contact them, provided photos, etc, after 8 days they still do not have an answer how to address this. It was easier to order another then to constantly trying to deal with them. They lost a customer for life

I usually don't like to pick on individuals, only when they are deserving. Had some paint chipped off from the highly-regarded Tusk top plate. Nicked it with my rubber boot and was amazed the powder coating chipped off in a few places. Tried to ignore it. Tried to cover it up with rubber coating. And when that didn't work, called RM ATV for warranty service. Got Kyle all the information he needed and got a two sentence response: After careful consideration, no warranty. No options were provided. No discounts. No "have you tried"? I will never use them again. This is a "sell it, ship it, move on to the next sucker" type of operation from my experience. Really surprised at their response. Lackluster operation. Kyle can go back to eating paint chips in his room at his parents' house. Don't buy from Rocky Mountain ATV.

We frozen our butts off because of there bait and switch. Ordered upper doors and got just the frame not skins. I called only to learn they would be another week due to being shipped from another location. It was one part number and nowhere indicated it was possible to be shipped separately. They lied about the ship date because I didn't get the skins in time for my trip. I could have got them from eBay faster and creeper but went with rocky hoping they'd be the smarter option. Boy was I wrong. They didn't arrive until after our trip. They did not honor the ship date which I had a 3 day cushion. Trip was really ruined we were wet and cold. Totally avoidable had they been honest.

Easy to use website, great instructional videos. Fast shipping. I have ordered parts and equipment for years and it is always just what I need. Thank you.

I ordered 2 blue harnesses from these guys. Received them relatively quick for standard shipping, but they sent me one blue one and one black one. So I exchange the black one for a blue one and they send me another black harness! Won't give me any type of discount and there "overnight shipping" is 4 day shipping. I guess we will see if they send the correct color after the weekend is up. I WILL NOT BE ORDERING FROM THIS COMPANY AGAIN!

Assuming that you have some experience working on what you're buying parts for the website is very easy to use. I also like the function of listing parts and accessories specific to my Make model and year of motorcycle. The videos that they have attached to some of their products can also be very helpful as I like to be able to get a perspective of what the part looks like in real life I find that pictures can be misleading in that size or actual appearance. The search algorithm also seems to be more refined then websites like bike magnet which will give you a few parts and then throw in a term of non-related stuff just to make it seem like the search garnered a ton of results, I'm not saying that Rocky Mountain site does not do the same but I find far less and search topic related parts on the filler that they do put in is somewhat more relevant to what you have searched for.
Thanks for doing a great job.

Ordered for the first time to Europe! All parts came as described in 7 days. Taxes were handled by the seller. No additional payment when received an order. Tracking info wasn't updated in sellers website, but step by step info was provided in shipping company website.
Good prices an user-friendly website environment.
Customer support could be improved. Each question required one day to get a response. (first question 3 days) But all questions got answered.
Overall, very satisfied, will order again.

Great store and great staff! Very helpful and they sponsor our racing group. Their staff is wonderful at helping us find exactly what we need for multiple bikes.

I have bought off of Rocky Mountain ATV several times before, without any issue. This time was the first time I ever had to return something, however. They sent me the wrong battery for my ATV. It had the wrong terminals on it. I spoke with customer service, and they told me it shouldn't be a problem, but that I had to send them some pictures for their warranty tech to review. I did this well over a month ago. I have called them 4 times since, and all I keep getting from them is that it will be several more days before they can look at the info I sent Them. I needed that part for a ride I was doing the weekend after I had ordered it. I ended up having to buy a battery locally, and still have this useless battery that I can't even get a response on. I will never buy from this company again. Their warranty / return statement is a joke. Go Somewhere Else!

Every time I need something, rockymountain is my first choice. They have everything and make it so easy for you to find it, it's like a candy store for adults. Whatever part, tires, or tool you need, they have it?

Rocky Mountain is the best online store to buy from. Website is easy to use, they have great videos. There customer service can not be beat. I have been parts and gear from Rocky Mountain for 14 years and recommend anyone and everyone to purchase from them.