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I have bought off of Rocky Mountain ATV several times before, without any issue. This time was the first time I ever had to return something, however. They sent me the wrong battery for my ATV. It had the wrong terminals on it. I spoke with customer service, and they told me it shouldn't be a problem, but that I had to send them some pictures for their warranty tech to review. I did this well over a month ago. I have called them 4 times since, and all I keep getting from them is that it will be several more days before they can look at the info I sent Them. I needed that part for a ride I was doing the weekend after I had ordered it. I ended up having to buy a battery locally, and still have this useless battery that I can't even get a response on. I will never buy from this company again. Their warranty / return statement is a joke. Go Somewhere Else!
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I swear to you that if you hid your shipping charges into the prices of parts and then said free...
Hello Brian, Thank you for taking the time to leave us feedback on your experience with us. We are sorry that you received an incorrect part. I would love to look into this issue with our technician department to get an update on when this will be resolved. Could you please email your order number to reviews@rockymountainatv.com? Once we have that information, we will be able to better assist you. Thank you again for leaving a review!