Rocky Mountain

I purchased parts for my Suzuki LT250R quad racer based off of their parts-schematics. When I got the parts, none of the part numbers on the packages matched their schematics, so I couldn't put my quad back together. I emailed them asking them to send a cross reference. In almost no time at all, Nikki emailed me with a cross reference so I could match the parts and put my beloved quad back together. I'm so stoked with their customer service and super happy to have my quad back on the trail! Great job guys.

Anytime I order from Rocky Mountain, it's the lowest price online. Every order has been delivered in 2 days flat. The Amazon Prime of off-road toys!

Rocky Mountain ATV is my go to place for all my UTV parts. The OEM schematics provides the best results for my RMax 1000 and easy to use order system. Plus you earn cash dollars for future purchases. Great site. Thanks Rocky Mountain ATV/

We live in Kansas and have purchased MX gear and parts from Rocky Mountain MC/ATV for the past few years. Last week while in Colorado riding mountain trails my son's throttle cable broke on his KX85. Being three hours from the nearest shop with a part in stock I called Danna at Rocky Mountain and she had the part overnighted to the campground we were staying in and we had the new throttle cable on his bike and back out on the trail in 24 hours! We were in a pinch and Danna bailed us out. Thank you! That is customer service! Monte

I love RMATV! Great easy to use site, awesome deals, and always have everything we need. I don't usually shop anywhere else for our moto stuff.

Good shipping times decent price good products
Easy to find whatever parts you need for your dirtbike

Always great service great company quality parts spent over 2000 dollars in parts for all my quads won't shop anywhere else

I tried to pay with paypay 4 pays, but i could not find de final click to complete checkout payment.

My first purchase seem to be a little lengthy I hope my next one is much quicker. I found the mobile app to have a bug I kept having to input My motorcycle information.

I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto

I usually don't like to pick on individuals, only when they are deserving. Had some paint chipped off from the highly-regarded Tusk top plate. Nicked it with my rubber boot and was amazed the powder coating chipped off in a few places. Tried to ignore it. Tried to cover it up with rubber coating. And when that didn't work, called RM ATV for warranty service. Got Kyle all the information he needed and got a two sentence response: After careful consideration, no warranty. No options were provided. No discounts. No "have you tried"? I will never use them again. This is a "sell it, ship it, move on to the next sucker" type of operation from my experience. Really surprised at their response. Lackluster operation. Kyle can go back to eating paint chips in his room at his parents' house. Don't buy from Rocky Mountain ATV.

We frozen our butts off because of there bait and switch. Ordered upper doors and got just the frame not skins. I called only to learn they would be another week due to being shipped from another location. It was one part number and nowhere indicated it was possible to be shipped separately. They lied about the ship date because I didn't get the skins in time for my trip. I could have got them from eBay faster and creeper but went with rocky hoping they'd be the smarter option. Boy was I wrong. They didn't arrive until after our trip. They did not honor the ship date which I had a 3 day cushion. Trip was really ruined we were wet and cold. Totally avoidable had they been honest.

I ordered 2 blue harnesses from these guys. Received them relatively quick for standard shipping, but they sent me one blue one and one black one. So I exchange the black one for a blue one and they send me another black harness! Won't give me any type of discount and there "overnight shipping" is 4 day shipping. I guess we will see if they send the correct color after the weekend is up. I WILL NOT BE ORDERING FROM THIS COMPANY AGAIN!

Order parts on 10/16, first call, the parts were lost in the delivery warehouse, Rocky Mountain Followed up, and they falsely delivered the package, and Rocky Mountain continues to ignore me, say "we must wait for the delivery company to get back to us". So now i called again, 11/02, for the third time, and they tell me that I must wait another week before they will resend and they will not refund my purchase until they hear back from the fraudulent delivery company OnTrac.

I ordered 4 motorcycle tires and a few hours later got a email saying to call regarding my order. I called back and after an extended hold spoke to a nice lady. She confirmed my mailing address and my order. Then said she was charging my card a small amount to confirm it was me. I never got a email from my card company to confirm her second charge. I explained to her that the amount was under the fraud threshold and would have to get to a computer to verify. I told her I answered everything she asked for and for $500 I thought it was ridiculous. After being frustrated by the process I told her I would just use a competitor. I canceled the order reordered with another company and saved 60 dollars. Never had so much trouble doing an online order. No thanks plenty of other places around.

I wish I would have read the reviews before spending time on their website ordering parts
The same thing happened to me as other users on here RM would not send my order after they charged my credit card they want me to send some verification receipt for some small purchases before they would send my items it was a $550 order Come on folks now I am waiting on my refund for the purchase that they can't send due to this verification process? Never have I ever had to go purchase something and send a receipt of my purchase to a company in order to do business Plain craziness Well hopefully if you decide to order from these people you have better luck getting your products than I did LJ Bradenton Fl 05-23-2023

I had a $63.64 RM Cash credit (my reward for being a loyal customer?) in my RM ATV account - placed an order for some Fox Racing hats for a total of $82.18 and applied the credit as I've done numerous times before. When I checked my account the full $82.18 was charged to my checking account - not the $18.54 difference. I called RM ATV to get this fixed and was told no. I've placed 14 seperate orders with RM ATV totaling $1000's and this is the type of treatment I get?

I should have definitely went to the reviews before purchasing. The worst customer service I have ever experienced.
My order was being shipped to the wrong address so I called to get it sorted out. The package was already shipped out so they said to contact the shipper. I did and was asked to fill out the appropriate address request form and they would be able to get it out to my correct address. The shipper also said they would also need approval from the shipper via email or call. I called back RM ATV to and they said they would not give approval for an address change. They would however charge me $14 to do the address change but that is was not guaranteed to be delivered to the new address.
They have absolutely lost my business for good and I will tell every rider I know not to buy from this store.

Place an order online and paid with card. Contacted by RMATV to say some items couldn't ship overseas and then discussed which items would be shipped and which items had to be cancelled and refunded. Received an email from them confirming the items still to be shipped. One week later I emailed customer service to check if the remaining items had been shipped - no response. After some time received a refund for the entire order checked on their site that they had cancelled the entire order without any explanation.