I ordered 4 motorcycle tires and a few hours later got a email saying to call regarding my order. I called back and after an extended hold spoke to a nice lady. She confirmed my mailing address and my order. Then said she was charging my card a small amount to confirm it was me. I never got a email from my card company to confirm her second charge. I explained to her that the amount was under the fraud threshold and would have to get to a computer to verify. I told her I answered everything she asked for and for $500 I thought it was ridiculous. After being frustrated by the process I told her I would just use a competitor. I canceled the order reordered with another company and saved 60 dollars. Never had so much trouble doing an online order. No thanks plenty of other places around.
Hello Brad,
We appreciate you leaving us a review on your experience with us! We are very sorry for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to help protect our customers as well as our company. We do hope this explanation helps with your first time ordering from us. However, if you have any questions at all, please feel free to email reviews@rockymountainatv.com and I can assist you further. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.