I ordered my wife a scooter for Mother's day. I order it in pink due to the fact that she is a survivor of breast cancer. They told me that it would be about a month. I called and they told me to send an email. I email and they said they are waiting for the shipmen to come in. Still nothing. I requested a refund, no reply. Keep in mind this is now October 22nd. There customer servie is HORRIBLE!