My card says customer since 2016! I've purchased a lot of shoes from Famous Footwear both in store & online. There was only one order in all the years & tons of shoes that wasn't right. I ordered online but when it arrived it was the way wrong pair. I took it down to my local store & in no time my order was corrected & the right pair was in my doorstep in 2 days. I've never had to call customer service, but the employees in my local store are very helpful every time I come in. I love this store & love the points I earn for free shoes & accessories!