Mike B.

We hired Family Stores to ship our furniture and personal belongings to Canada. The shipment was packed at the beginning of August as was to arrive in Canada by November. The shipment finally arrived in Canada (Montreal) January 1st. That is when the real trouble started. We could not clear customs and the shipment was on hold with the company that provided the transport as Family Stores had not paid them. Finally, they were paid and we were able to clear customs. We then went to schedule the shipment to be delivered to our home. Again, the shipment was put on hold as Family Stores had not paid the company that was hired to make the delivery. After many promises of payments being made ( they were actually payments for previous invoices more than 8 months old) our shipment was still not released. Family Stores stopped responding to our requests to resolve this issue. Do not trust this company for your international moves. UPDATE: After chasing them for 3 weeks Family Stores finally paid their debt to GoTransport and the delivery can finally be made.

I sent my car in for a specific issue. I received a quote and agreed what repairs to proceed with. As the weeks went by they kept finding "critical" issues that needed repair to resolve this issue and a few others. After 8 weeks and paying more than the value of the car in repairs, it was returned. On our fist drive we discovered that the main issue had still not been resolved. They took the car back a fixed the issue in less than one day. This simple repair should have been done in the fist place. SCAM!