Online Businesses Reviewed on Sitejabber for "bike" to "bina"

We normally do not respond to this types of comments as they ultimately become "he said she said" situations. But in this case we feel compelled to reply.

David V purchased an electric scooter in September, but did not contact us until December when he told us that he had been using the product during that period and had contacted the manufacturer for warranty and other issues. Given further correspondence with him, he apparently he realized that by the time he contacted us, that he was already out of the manufacturer’s warranty period.

A customer service representative reached out to him through the email (See Below) - but we never heard back from him.
We never really got any proper information from him that would help us understand what, where and when any problems occurred - and with respect to his conversations with the manufacturer, who said what to whom. Customers are generally more forthcoming with answers when presented with questions designed give us a better understanding of the situation.
As we were approached after he had exhausted solutions with the manufacturer, and we never received answers to our questions, we do not believe this complaint is justified.

We, as a retailer, have a 10 business day warranty. If issues arise after that period, it falls to the manufacturer’s warranty to resolve any potential warranty claims.

Our email to him below was sent on 12/29/18.

Dear Mr. Vxxxxx (changed for privacy,)

We are reaching out to you to see if we can assist with the issues that you said you were having with the Scooter you purchased back in September.
Can you please send us photographs of the scratches you said came with the scooter and overall photos of the scooter so that we can assess the scooter with a visual?
Can you also let us know information about approximately what date you contacted the manufacturer for your warranty claim and who you spoke to so we can check with them as well?
Any information would be very helpful in getting the correct assistance for you from the manufacturer.
Also, do you still have the original box and paperwork that came with the scooter?

Thank you for your review. Our support team replies within few hours. Our company is based in the UK.

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