Seemed like a great deal. I ordered a furniture set: couch, loveseat and recliner chair with a protection plan. Prices good, delivery on time... but the evening of delivery, noticed the loveseat wasn't reclining properly. Turned it upside down and noticed some bolts and caps were missing. Tried for months to deal with the company for missing parts, sending pictures and details and got terrible customer service. I was reminded several times that I signed off on the delivery slip but really, who expects a customer to turn a heavy couch upside down and identify missing bolts upon delivery? I only wanted the parts needed to make the loveseat usable. I would never deal with this company again and the protection plan is evidently not worth anything.