• bet365

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Overview

bet365 has a rating of 1.2 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. bet365 ranks 14th among Casinos sites.

  • Service
    8
  • Value
    8
  • Shipping
    4
  • Returns
    4
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
1
See all photos
How would you rate bet365?
Top Positive Review

“IPOKER BET365 CROOKISH SITE MONEY LAUNDERS AND CHEATS”

zina m.
9/28/15

PPL THIS IS A WARNING. After we have collated a lot of hands from one player at the IPOKER NETWORK we have concluded that this is the most crookish poker software out there. They use delay withdrawals tactics if you win. They also have teams of players on one table and often it seems like just one player using several accounts of a group of players ganging up on anyone who joined in the table. The other interesting part is the software is manipulated to get in more bets so the rakes can be higher. You are definitely throwing your money away if you play on IPOKER NETWORK. Peace!

Top Critical Review

“Close account for no reason and don't refund deposit”

James F.
11/17/23

I created an account yesterday to bet on F1 this weekend, deposit and bet £10 then received an email this morning stating the account has been closed "due to the nature of my business". I can only assume by this they mean betting on a betting site. Contacted customer support as assumed it was a mistake and was informed that the account has been closed as a decision by their "commercial department" and they are refusing to give me my deposit back saying I will have to contact them again through support to claim if I win and will lose the money otherwise. I'm sorry but if I place a bet and you close my account with no reason, having broken no rules or violated any ToS, then you cancel the bet and refund the money. Absolute joke of a company, I assume they will only keep your account open if you're guaranteed to lose your money - avoid doing business with this company at all costs to save yourself money and hassle

Reviews (43)

Rating

Timeframe

Other

Thumbnail of user jamesf4216
1 review
1 helpful vote
November 17th, 2023

I created an account yesterday to bet on F1 this weekend, deposit and bet £10 then received an email this morning stating the account has been closed "due to the nature of my business". I can only assume by this they mean betting on a betting site. Contacted customer support as assumed it was a mistake and was informed that the account has been closed as a decision by their "commercial department" and they are refusing to give me my deposit back saying I will have to contact them again through support to claim if I win and will lose the money otherwise. I'm sorry but if I place a bet and you close my account with no reason, having broken no rules or violated any ToS, then you cancel the bet and refund the money. Absolute joke of a company, I assume they will only keep your account open if you're guaranteed to lose your money - avoid doing business with this company at all costs to save yourself money and hassle

Tip for consumers:
Avoid using this business at all costs

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimap1
0 reviews
1 helpful vote
December 4th, 2015

I want to be shared out with by you the personal experience of sporting bets, namely as a margin of bookmaker influence on Your winning. Details on http://highbet.wix.com/professional

Thumbnail of user barclaym232
1 review
1 helpful vote
December 10th, 2023

I used this site for a bit, had a few issues. Customer service sucks and when tried to take my money out I keep being told my my password or name isn't recognized. I changed my password, it's correct. I just want my money back but am going to give up. These guys can keep what's left. Never using this site again.
What a scam.

Products used:
I placed sports bets

Thumbnail of user jeff.fairbanks
1 review
0 helpful votes
April 18th, 2024

Experience with B365 ~10 years. Last 12 months felt like they tried to be my bank manager. Wanted salary, financials, and their KYC process also wanted my passport number. Locked me out when I refused. Not sure who they think they are! I'll miss some of their betting products but not their over-controlling

Service
Value
Quality
Thumbnail of user bilalc11
0 reviews
1 helpful vote
April 14th, 2017

They should learn how to treat costumer they are very friendly at first but when you ger into you will see another face... please keep away from this only if you gonna play fixed games... don t use them to enjoy betting... I am a real player and I know what I am saying... many times I couldn t cash out before losing... I talk to service costumer they was nice at start but after they act so bad... please most gamblers losing but not in this way... and this is not how to treat costumers

Thumbnail of user alani174
2 reviews
0 helpful votes
February 13th, 2023

They did not answer me during 10 days about my bet and after blocked my account, but returned money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidt1972
3 reviews
1 helpful vote
September 12th, 2022

It's not a level playing field. When you win regularly they ban you or restrict your stakes. They only want losers and pretend they care with their daft adverts.

Service
Value
Quality
Thumbnail of user nanako
1 review
0 helpful votes
December 12th, 2023

I won a 17 leg parlay with $1 to win a net return of $2,376, they robbed me of that money and told me the state of ohio took it with no explanation and details, they gave me an attorney general's office to call and till this day i can't reach anyone or get an explanation for where my money went. I have left numerous voicemails to the Rossman & Co Company which is the collection agency i was referred to that is supposedly holding my money, It's been 5 days and counting and i still haven't heard anything back. I called back bet365 to tell them of my situation and they said there is nothing they can do on their end and not obligated to tell me what that money was witheld for, i deposited more money in my bet365 account to place more bets for new upcoming bets, they withdrew that money from my account and told me its because the i still owe the state, i called them back again and they said it was for owing child support, mind u i don't have any kids! I have been trying to reach them and still no response as my account has been blocked, till this day i am wondering where all my money went and have got no feedback. DON'T TRUST BET365, they must be running a scam with the Rossman & Co company.

Thumbnail of user seppoh
1 review
0 helpful votes
October 11th, 2022

I made an account to bet365.com. Deposited some money and bing, they locked it. Sent them all documents they asked for verification. They were rejected, even the same ones have been accepted elsewhere.

Now 365bet's customer service has been telling me, I have to contact them via live chat to get my deposits back. Everyone knows it is not possible, as to get to the chat one needs to log in. I asked couple of times via email how to do that but "surprisingly" haven't got any reply, how to do that.

Thumbnail of user andrewf1493
1 review
0 helpful votes
March 20th, 2024

I used my debit card to deposit instantly with no problems. When I want to withdraw they say they they don't withdraw back into my debit card. I gave them my bank details and they refused to deposit into my bank account. I will not deposit again until they fix the issue and pay me what they owe me.

Thumbnail of user zinam2
1 review
1 helpful vote
September 28th, 2015

PPL THIS IS A WARNING. After we have collated a lot of hands from one player at the IPOKER NETWORK we have concluded that this is the most crookish poker software out there. They use delay withdrawals tactics if you win. They also have teams of players on one table and often it seems like just one player using several accounts of a group of players ganging up on anyone who joined in the table. The other interesting part is the software is manipulated to get in more bets so the rakes can be higher. You are definitely throwing your money away if you play on IPOKER NETWORK. Peace!

Thumbnail of user jamesm9875
2 reviews
0 helpful votes
February 22nd, 2024

They are quick to take your money but find an excuse not to pay out. Use another site if you want to receive winnings.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gibson.elee
1 review
0 helpful votes
March 19th, 2024

I opened an account with Bet 365 to bet on Cheltham races only. Initially I deposited £30 then another £20. After day one I won £78 and requested £50 returned back to my account. I was given £25 bonus which was made clear that the bonus cannot be withdrawn. I used my bonus on day 2 but did not win much. My account was then frozen as I could not make any more bets. There followed a series of correspondence asking or my details which I provided before opening my account at one point they asked for my bank details which raised red flags immediately. I refused this and was surprised when they backed down, then followed more requests for drivers license, ID etc which I kept providing. I know that amount is small but I've taken the matter to the gambling commission. All I want is my £50 back they can keep the rest.

Thumbnail of user kellyj992
1 review
0 helpful votes
March 26th, 2024

So bet365 is an absolute scam, I won £10, then won a further £20, and within seconds, the money disappeared and only left with £7. I was advised by Ali P that I would hear back once they had looked into it within 24 hours. Tonight I asked what was going on and spoke to Sammy M who advised me that the review had been looked at and that they will not refund me any money, unless I accept responsibility, in which i declined as i was not at fault. So I'm down £20. After questioning and asking for a refund, they would not refund me and closed the conversation! I don't play on it very often and when I did, they took my money and won't refund me. Customer services are awful and really need to be looked into as they must be scamming so many people. Please be aware before signing up to bet 365, as the customer services are shocking. I have evidence that I have been scammed by bet365

Service
Value
Quality
Thumbnail of user michelg129
1 review
0 helpful votes
January 27th, 2024

The same players(usually the new ones) gets beat constantly with best hand on the flop while others never get beat and they will beat you on the river somehow if you have the best hand after the flop. Try to avoid the poker tournaments, I don't know about ring games, I only played tournament and I am disgusted.

Thumbnail of user georgej26
1 review
0 helpful votes
February 22nd, 2015

I was a customer of bet365 for 5 years, but there is always something "wrong". They put you multiple limitation on sports betting. Affiliate program is bad, you can't withdraw your earnings if you don't fulfill ther high rules.
Don't use them anymore, there's so much better sports betting websites.

Thumbnail of user cheltcleaning
1 review
0 helpful votes
January 7th, 2024

1 star only as I have to leave 1 these con artist take your money even when the know the horse gas been retired the only bookmaker to do so every other bookmaker the horse was not showing CON ARTIST AT THE BEST

Service
Value
Quality
Thumbnail of user athanasioss9
1 review
0 helpful votes
December 31st, 2023

They will steal your money no matter what.
They will tiurn your bet lost no matter what.
Don't trust this site.
They are in courts with players on several cases.
They turned lost many of my bets setting and turning the rules in their favour.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephens112
0 reviews
1 helpful vote
April 27th, 2016

Placed a small bet on a horse race in order to be able to watch... video didn't work. Contacted their chat service... got the impression they didn't believe me as I couldn't provide proof, despite the fact I pointed out that it was the first time I had made such a complaint.
Decided to close my account. Can't stand companies that don't care about satisfying their customers, even if it only costs them a pittance in the grand scheme of things.
DON'T bet 365!

Thumbnail of user garyl86
0 reviews
1 helpful vote
July 11th, 2016

I had £5 e/W on wales to win the Euros.
Yes it was a bit of fun... they clearly stated a quarter the odds for up to 4th place.
When they lost to Portugal., I thought oh well, at least I won £100... no... they changed my bet to 50% pay out to reach the final only.
I would never have done that bet, and they deny all knowledge.
Contact artists... did any body else have this bet changed

Thumbnail of user sumonr1
0 reviews
2 helpful votes
August 27th, 2015

They taken for processing my first withdrawal more than 5 days also i have contacted with their support team are disconnected my Chat session without response my Question. Also contacted with them over Phone but saying, "They are reviewing your withdrawal now. I cannot be certain how long this will take but it will be completed as soon as possible" Everyday they are saying it. "

Now i recommend it No 1 Bad site. If you deposit there, from then that is their property. So they will not process you any funds.
$#*!ing site.

Thumbnail of user ellep5
0 reviews
4 helpful votes
July 19th, 2016

I played here for a while mostly because they have a game that I seem to have a knack for. Generally the win ratio here is horrible but I had a lucky streak and initially they paid promptly and without too many problems. However when I began to make regular withdrawals (a few hundred a week for a month) they sent me a notice suggesting that I was a problem gambler. May be be a whiff of truth to that diagnosis but why did it become a an issue only after I began to win! I had to laugh when I saw that another person on this board was also diagnosed by Bet365 with CWS (Chrinic Winning Syndrome).

Well it got worse. Suddenly the games started to run very slowly. Taking up to a minute to download a game. I thought it was my computer at first but no, only Bet365! You would think when you invested your money in good faith and you won fairly they would honor that but apparently not.

Thumbnail of user clairea13
0 reviews
0 helpful votes
February 2nd, 2017

Just bet on 3 matches in premiership darts, being successful on 2 of them. During the Anderson - Van Gerwen match was shown I could cash out for £200 but then unable to cash out and again for another 4 amounts until finally allowing me to cash out at £24! After calling customer services I was told that's the nature of the cash out facility despite telling them I was continuously pressing cash out and them admitting there had been an unusually high change in odds. Don't bloody offer it then as it's fraudulent! Would have cashed out before that match if I had known at a higher amount! Don't be duped by rubbish cash out facilities that don't exist!

Thumbnail of user chadlym
0 reviews
1 helpful vote
April 5th, 2015

Thank you for screwing me over. Will write about this and make people aware this is no way the real deal. Your system can take bets on till the last second but shuts the doors to cash out when coincidentally you have a chance to cash a win! Laugh with me! It's a absolute disgrace and a expensive joke your system has played on me. Your jargon covers nothing but your dishonesty as a organisation.

Thumbnail of user niky8
0 reviews
0 helpful votes
February 10th, 2017

Bet365 charges high percent commission fees without any warning. I Lost $ 64 from my withdrawal $375. They doesn't take care about my problem. I have bank statementds, Sender charged fee. 71A: Details of Charges
SHA
71F: Sender's Charges
Currency: USD (US DOLLAR)
Amount: #20,00#
71F: Sender's Charges
Currency: USD (US DOLLAR)
Amount: #12,00#
72: Sender to Receiver Information
/INS/BARCUS33XXX

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About the business

The world? ۪s favourite online gambling company. 18+ only. Home of #InPlaywithRay. Gamble responsibly. https://t.co/0WiNwt5hky https://t.co/9dL17cQYTr.

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