Jason L Hello, welcome to bet365 live chat. How may I help you? Please include your four-digit security number if you want to talk about something specific to your account.
Timothy Hi jason
Timothy 1508
Timothy quick query
Timothy I have had accounts with you in the past
Timothy and shut them so i reopened a new one
Timothy deposited a little 5 euro
Timothy as im still using another site etc
Timothy but I want you to remove the verification please
Timothy I am already verified
Jason L We have a one account per customer policy so if you have held an account with us in the past this will flag up. Can I ask why you did not use your old account?
Timothy because it wouldnt let me log in
Timothy ive deposited now
Timothy im not after a bonus
Jason L One moment please.
Timothy cheers jason
Jason L Do you mind continuing to hold while I look into this for you?
Timothy sure
Timothy timothy lawrenson 15/08/1983
Timothy as long as i can put my footy bet on no problem
Jason L Thank you for waiting. I'll be with you as soon as possible.
Timothy no problem
Jason L Can you confirm your current country of residence?
Timothy spain
Jason L One moment please.
Timothy I am in gibraltar in at the moment on my break at work
Jason L One moment please.
Jason L As you are a resident in Spain you would need to have an account registered through Spain. Do you recall holding an account that was register to your Spanish address?
Timothy yes look I am not going to have loads of issues again
Timothy Am I
Jason L Can I take the username for this account?
Timothy I dont no it
Timothy are you based in gibraltar or stoke
Jason L Our customer service team are based in the UK.
Timothy yes in stoke
Jason L I will just need you to confirm some further security questions in order to proceed.

- Username
- Your full name
- Date of birth
- The first line of your address and your postcode
- Your email address/telephone number
- The last four digits of your payment type registered on your account (e.g. Credit card, Neteller account number, etc.)
- Can you tell me approximately when the last deposit or withdrawal was made on your account and how much was this for?
Timothy Timothy Lawrenson 15/08/1983, cant remeber address was barcelona the company paid for me to live there. *******@hotmail.com ************** is my number
Timothy payment card is the same as i have registered on this account
Timothy you have had a passport picture also
Timothy you will clearly be able to see from my other accounts I play alot I work in the industry
Timothy I always have problems with your customer service team in uk
Timothy will all be in the notes
Timothy I am just wanting to place a football bet why I only do 5 euros as there are always problems
Jason L I am sorry if this is the case but you would be required to use your Spanish account as you are a Spanish resident.
Timothy I am using a spanish account
Jason L Do you recall your four digit security number for your Spanish account?
Timothy be the same
Timothy 1508
Timothy can you either email me my stakes and returns on my uk account etc as well or tell me on here
Timothy registered to 175 croston road
Timothy in fact total stakes and returns
Jason L Thank you. You will be required to use the account with username timpreston31.
Timothy right but i now have
Timothy money on this account
Jason L You would need to deposit into this account to place bets the funds in your other account will need to be withdrawn.
Timothy I can not do that
Timothy terrible yet again
Timothy why cant you just remove the funds in back office and re add it
Timothy its the same card
Jason L I am sorry if you feel this way but as you reside in Spain you would need to use a Spanish account.
Timothy THIS IS A SPANISH ACCOUNT
Timothy why dont you pay attention
Timothy seriously you guys get worst
Timothy as the months go on
Timothy Its a spanish registered address
Timothy listen I am not redepositing and withdrawing I have deposited
Jason L The account that have contacted regarding today is an account registered to an address in Gibraltar not Spain. The account with username timpreston31 is a Spanish account.
Timothy If your team in stoke didnt provide such terrible service and let the brand down time and time again
Timothy THE ADDRESS IS SPANISH
Timothy check on google maps
Timothy it shouldnt say gibraltar
Timothy it should say spain
Timothy Are you stupid?
Timothy why dont you pay attention
Jason L As you have selected Gibraltar as your country the account is not a Spanish account.
Jason L This therefore is a Gibraltar account not a Spanish account.
Timothy It would of done automatically as I am in work, Seriously you arguing and trying to patronise me
Timothy is yet again sheer lack of basic training
Timothy Don't confront a problem with a problem
Jason L I am sorry if this is the case but all Spanish residence need to use an account register with the country of Spain due to Spanish legislation's. The country on an account can not be change to Spain so you will need to use the account with the username timpreston31.
Timothy Well ill just change my address
Timothy to were my card is registered in gibraltar
Timothy please get a manager to call me
Timothy Your service is absoultely terrible
Timothy you can go into back office
Jason L You will need to use the account with username timpreston31.
Timothy and remove the 5 euro
Timothy And place in the other accoutn
Timothy I CAN NOT REDEPOSIT
Timothy why DONT YOU LISTEN
Timothy Another chat for the forums
Timothy jesus christ you really do get worst
Timothy you would not get a job with my company
Jason L In order to withdraw the €5 that you have deposit we need to complete the KYC on this account. To do this we ask that you send in a form of ID to us. We accept the following forms of ID to verify your identity:

- Passport
- National ID cards
- Driving Licence
Jason L Please send your document to *******@bet365.com, including both your username and four-digit security number.
Timothy you already have
Timothy the passport
Jason L One moment please.
Timothy you already have verfication
Timothy wont you
Timothy I still want a call off a manger
Jason L The €5 has been withdrawn for you but you will be required to use the other account.
Timothy I have just told you i can not deposit
Timothy again
Timothy So now i cant have a bet
Timothy You have done something without my say so
Timothy I said I would provide
Timothy security
Timothy and you have done this without my say
Timothy so
Timothy that is an illegal withdrawal
Timothy I never told you to withdraw that money
Timothy I want a call off A manager
Timothy At no point did I tell you to withdraw that money
Jason L I can raise this for you but due to legislation's in Spain you would be required to use the Spanish account. This unfortunately is something that can not be over ruled. The manager would there would only be able to advise you the same information that I have given you.
Timothy I would like a call now
Timothy you have illegally withdrawn money out of my account
Jason L I am sorry if you feel this way but this is not the case.,
Timothy Yes it is, I work in the industry you can not withdraw my funds
Timothy the funds could of sat in the account
Timothy I could of updated the address
Timothy for this account
Timothy as I was doing
Jason L We would be unable to call you now. If you would like a call I would need to take a time frame that you would be available.
Timothy I am sorry this is not good enough
Timothy I will contact IBAS immediately and the relevant gaming commission and this chat is going on the forums for bad practise
Timothy absolute disgraceful that you have withdrawn my money without my permission
Jason L You Would not be able to update the address for the account that is registered to Gibraltar to make it a Spanish account. You would need to use the account that is registered with the country of Spain.
Timothy I dont think you are listening
Timothy The card is registered to an address I stay at in gibraltar
Timothy as stated earlier
Timothy you have withdrawn money from my account without my permission
Timothy fact
Jason L You asked me to withdraw the balance of €5 for you. This has been done as requested.
Timothy no I didnt
Timothy i said you could transfer it to the other account
Timothy i said not to do a withdrawal as i couldnt redposit
Jason L Unfortunately due to the Spanish legislation's we are unable to transfer the funds to a Spanish account. Therefore they would need to be withdrawn. This is what has been done.
Timothy You really dont listen
Timothy cant imagine you being at the company long
Jason L I am sorry if you feel this way. Is there anything else I can help you with today?
Timothy I want a call off a manager
Timothy how many times
Timothy you have illegally withdrawn money