How would you rate bet365?
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GB
0 reviews
6 helpful votes
Follow richard w.
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Just a big company
October 4, 2015

I won a bet with bet365 90k on the horses not a email or congrats from bet365 sent email to see why was told big company dont notice who wins cancelled my account joined betfair got another bet up was 3k got email to say well done a wee word makes alot of difference

Date of experience: October 4, 2015
GB
0 reviews
3 helpful votes
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Racism
November 30, 2008

Racism - i recentley joined bet365 bingo site my chat was banned for ever for asking a cm a question however there was two instent of racism in there chat rooms and the cm did nothing about it when i complained to customer services they also did nothing about it all they keep saying is that it is being investigated but the people responsible are still allowed to chat and make racist comments in my opinion they are not bothered i would strongly advise about joining this website as it really badly run and you get no help when you have a complaint.
Also when i e-mailed about the complaint and telled them i thought they condoned racism they sent me one back for using abusive comments which i think is a joke as they let racist comments go unpunished

Date of experience: November 30, 2008
New Zealand
1 review
0 helpful votes
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Deflect any issues to been your problem all of a sudden they cant transfer money into my account scammers! None of there online phone numbers work

Date of experience: July 5, 2024
Georgia
0 reviews
7 helpful votes
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They frozed my money and account. After i provide every verification steps with sending them photo with passport also notarized id and passport via post service. And they say they need a call from me. So i call them and they send pvc code. It took 28 days but i wait more than 90 days and they send twice. Nothing recived. They hold 1500$ how i can resolve this problem?

Date of experience: May 6, 2016
Georgia
0 reviews
3 helpful votes
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Scammers
June 3, 2016

Shortly. I recived a pvc code and send them anything what they wanted. Id and passport holding, id passport notarized, statements from bank and they every time finds way another verifycation. So beware this bet.

Date of experience: June 3, 2016
Washington
1 review
0 helpful votes
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Scammers
December 12, 2023

I won a 17 leg parlay with $1 to win a net return of $2,376, they robbed me of that money and told me the state of ohio took it with no explanation and details, they gave me an attorney general's office to call and till this day i can't reach anyone or get an explanation for where my money went. I have left numerous voicemails to the Rossman & Co Company which is the collection agency i was referred to that is supposedly holding my money, It's been 5 days and counting and i still haven't heard anything back. I called back bet365 to tell them of my situation and they said there is nothing they can do on their end and not obligated to tell me what that money was witheld for, i deposited more money in my bet365 account to place more bets for new upcoming bets, they withdrew that money from my account and told me its because the i still owe the state, i called them back again and they said it was for owing child support, mind u i don't have any kids! I have been trying to reach them and still no response as my account has been blocked, till this day i am wondering where all my money went and have got no feedback. DON'T TRUST BET365, they must be running a scam with the Rossman & Co company.

Date of experience: December 12, 2023
Colorado
2 reviews
0 helpful votes
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Use another site
February 22, 2024

They are quick to take your money but find an excuse not to pay out. Use another site if you want to receive winnings.

Date of experience: February 22, 2024
GB
0 reviews
1 helpful vote
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Technical cash out error
December 31, 2016

Well this was last night I put two football bets on a mixture of bbts and just winners as an accumulator. Everything was coming in then the Fulham match got postponed... I thought ok so what happens now?

So I ring them up and the advisor said I'm sorry it's a technical error why you can't cash out. Every match came in except hull-Everton I picked hull to win and all my selections had came in on both bets and it was the 85th minute on the Hull game. My returns of two £2 bets was £3869 and the other one was £3204 so right now I would of cashed out cause Everton kept attacking but because of the technical error I couldn't... then obviously Everton scored so I got let down. I emailed bet365 stating this was really unfair then my account got suspended... bearing in mind I do football bets every week and I transfer ten pound then I get a call from an advisor telling me I have a gambling problem and they are closing my account. This is disgusting surely I can do something about this? Please help

Date of experience: December 31, 2016
Australia
0 reviews
2 helpful votes
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These $#*!en dogs hate it when you win and will find every excuse to not pay you. I need this and that and speak to different people all the time they tell you different things each time. Please not bet from this site they $#*!wits so easy for them to take your money but even harder when you won fair and square they try to rob you. DO NOT BET FROM THIS SITE!

Date of experience: December 10, 2016
GB
0 reviews
1 helpful vote
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PLEASE DO NOT DOWNLOAD THE APPS! I lost 25 free games at £2 spin because it crashed and Bet 365 weren't interested! Do not use this company they will rip you off!

Date of experience: February 6, 2016
Georgia
0 reviews
0 helpful votes
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Bet365 charges high percent commission fees without any warning. I Lost $ 64 from my withdrawal $375. They doesn't take care about my problem. I have bank statementds, Sender charged fee. 71A: Details of Charges
SHA
71F: Sender's Charges
Currency: USD (US DOLLAR)
Amount: #20,00#
71F: Sender's Charges
Currency: USD (US DOLLAR)
Amount: #12,00#
72: Sender to Receiver Information
/INS/BARCUS33XXX

Date of experience: February 10, 2017
GB
0 reviews
2 helpful votes
Follow Harry M.
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Easy to use website but the odds are only average and the stake limits very low

Date of experience: April 30, 2016

Overview

bet365 has a rating of 1.2 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. bet365 ranks 57th among Casinos sites.

service
15
value
14
shipping
7
returns
8
quality
13