Ann W.

Horrible experience after filling out a form on their site trying to find out how much mortgage I'd qualify for. In the days following, my phone blew up with dozens of calls from realtors. After a week or so, they seemed to give up, Then the cycle started again, only this time all the realtors had heavy accents. When I contacted the company to ask that they delete my personal information from their databases, I was told I would need to verify my identity and answer a series of questions in a phone call before they could do that. They use info that you have given them on your original application (months prior) to quizz you, and if you cannot answer their questions exactly (what is the zip code of the property you were viewing the day you filled out the form), they can refuse your request and send you a legal statute to explain why doing so is legal. I have made similar "opt out" requests to dozens of companies over the years, and almost all of those requests have been honored with minimum fuss or inconvenience via email. Usually within 24 to 48 hours. Over a six week period, in spite of a lengthy phone call interview, plus dozens of emails, better.com has yet to remove my data and tells me they now require another phone call. IMO, their policies are designed for people to just give up (and most will). They claim they do not sell personal data, so why would their policies make removing personal data next to impossible? They must have something to gain by keeping it. I should have checked with the Better Business Bureau before filling out a form on their site. Plenty of complaints.