Noor K.

Their service department is excruciating to deal with. My first issue took 6 weeks to resolve. My 2nd issue - well, I gave up after 3 weeks. Trying to get your money out of Betterment is another terrible ordeal. How can a company that handles so many millions have a service department that rivals Bankman-Fried's for sloppy, half-hazard service?

I needed a part for my faucet. They did initially respond to my request, but were otherwise dismissive and unhelpful, eventually ignoring my subsequent emails. And their product did have issues, such as a small leak, a missing part, and poor design with regard to unsupported weight.