Thumbnail of user lanef

Lane F.

6
Level 6 Contributor
NYC area

Contributor Level

Total Points
13,505

About Me

I shop too much!!

How I Can Help

I use to be a manager for a specialty clothing store and I have worked in the top department stores for years , and I teach customer service at the college level.

Interests

Shopping, reading, research, community development

121 Reviews by Lane

  • Tory Burch LLC

1/2/12

http://www.toryburch.com/ is the real tory burch site that is tied to all the stores and outlet stores. When they have a sale it is the best ever! With great customer service and fast shipping. My only complaint is they will mark items down left and right- so you need to watch everyday to get the best price. It is worth the hunt if you are a tory fan! Really great site for tory items and great prices. If you have an issue go into your local store and they should be able to help- the customer service is so much better.

  • Last Call

1/1/12

This is a great site for all neiman marcus fans as it has all the store merchandise extremely discounted. Last Call on line and in the actual stores have the best high end couture items on sale. I love them both, but online hurts my feeling with up and down pricing. Example of up would be great sale price for a jacket on week one, and two weeks later it is half the price and an addition 25% off... that you did not get. I want the best price so I have to watch last call like a hawk, and get the internet before I order as they do not price adjust. I still love this site because it still has some of the best prices when they have a sale.

  • Saks Off 5th

1/1/12

Great site for information and coupons. I go to off fifth on the regular in two NJ locations, and it is the best spot for discounted real authentic designer items. The off fifth in vegas saved my life during a freak cold spell. There is no shopping from the site but the information is worth the visit.

  • Saks Fifth Avenue

12/31/11

Another really great shopping site with excellent customer service and product offerings. Saks really tries to be different in the items that it sells with the addition of their own brand of clothing and accessories. You can not go wrong with Saks online and in store, but they can be very pricy unless they are have a sale. A Saks fifth ave sale is a dream come true but other shoppers know this as well so items go fast.

  • Shopbop

12/31/11

Hard to find items can be found at shopbop the customer service staff is very knowledgeable and well trained. If an item is damaged or off in any manner shopbop is quick to make it right, so I have full faith in ordering from this web site. One of kind items are a big draw to the site, but the real joy of the site is sheer volume of fabulous items to search through. Shopbop has even more items now- I just hope they stay fantastic. Even the great stores are shutting down due to poor management and a declining economy.

  • Hulu

12/31/11

This is the best TV site and I just hope it stays free. Free hulu is the best thing on snowy days... I just love hulu!

  • Walgreens

12/31/11

The have great item selections just as you would find in the big pharmacies, but also some of the hard to get products as well. I just wish they had more coupons and more shipping fee breaks, but other that those few things drugstore. Com is the bomb. Worth signing up for e-mails.

6pm
  • 6pm

12/30/11

I love the selection and I have had no issues shopping with the item or the site. Customer service is great, but they should be as 6pm is run by zappos which is fantastic. However, I don't understand the "why" of 6pm. At first it appeared 6pm was selling older zappos items for less then it appeared that it was identical items selling simultaneously. I always check zappos first and 6pm last as zappos is my favorite and I do not like something (can't put my finger on it) about 6pm. 6pm has great items just like no exactly like my love zappos, I just don't know why!

  • Nordstroom

12/29/11

Never had an issue with nordstrom online or in store. In 11 years of shopping with them online I have never had an issue. The best sales ever... when they have a sale. Fantastic selection of items and super well trained customer service. Prompt shipping, but I will say online is very competitive as items can be sold out of your cart. Pick it and order it quick to be assured of receiving- but I think they may have work this out- just be quick in case. Love the chat feature which helps with sizing and complete product detail. Nordstrom is one of the best stores ever!

  • Neiman Marcus

12/29/11

NM is an addiction my wallet is still reeling from, but this site has fantastic goods and even better service. Customer service is well trained and knowledgeable- the pricing is the best during sales. Just wonderful like the stores.

  • Anthropologie

12/29/11

A great site with fabulous items. Great sales and even better customer service. The customer service people are well trained and professional I love shopping with them and feel confident about items and shipping. I love the reviews posted about the articles for sale as they help me make the right decisions about the products.

  • Ralph Lauren

12/29/11

Love, Love, Love... the products and the customer service is diamond! The new returns policy leaves much to be desired, but customer service is still first rate. I have to say. Com is better than the stores and the stores are pretty terrific all around. RL has the best items and best quality items, and you can feel good about your order being sent properly. Great sales... I just love this site

  • Bloomingdale's

12/28/11

This site is dangerous like a drug. Great prices the best customer service in the world, and good shipping. It use to be fantastic shipping but they switch to sure post with the USPS- which means post office issue ( have you tried dealing with the post office? Its not good). Other then sure post bloomies is the best!

  • Zappos

12/28/11

This is the best site ever! Great customer service and products. Great sales when you can catch one, but I have spent small island nation amounts and zappos. Zappos has the best couture collection as well and reasonable items.

  • Kipling

9/22/19

I purchased a Kipling from an NYC luggage shop (2004) it is a crossbody/backpack and I still use it and put it in the washer when it needs to be cleaned. I have been ordering Kipling fanny packs and convertibles from the site without issue. They sent the bags to me within a few hours of ordering (2018). I did not deal with consumer service and I live near a Kipling store if anything goes wrong. I hope they keep up the quality of their products- they are part of VF which owns Jansport. I have not had quality issues but saw a review that had issues with the velcro. I like to avoid velcro and magnetic closures. The 90's Kipling was a heavier fabric and they are still around for sale and look almost new. I don't like the new website- my account information is wiped out, and you can't see the company information- I took off a star,

  • Puma

9/22/19

us.puma.com is the correct new address and the review I did for puma is no longer accurate. It appears that the old site might have been hacked and sold fake puma or puma did an overhaul. I got my order fast and customer service made quick refunds for an issue. I have been shopping with puma since 2017 and my only issue is prices are all over the place and differ from outlets and the stores. You just have to shop hard and call around to all the puma sites to get the best price. Returns only no exchanges so you have to make a new order. Love the collaborations. Care must be taken when ordering shoes with color or dark linings as they can leech onto socks.

  • NetAPorter

9/22/19

They have hard to find styles and are great about getting the product to you in a timely manner. I have never had to return anything to them so I don't know about that process. I love that I can order from the lookbook that I created on the site. The Reason Why I took away a star is the New terms of service (TOS). 7 days to get a price adjustment is not enough time! Change is not always good for the customer. READ the TOS FIRST, and then decide to buy or wait for the sale!

  • Shinola

9/22/19

I have two great Shinola watches- which I purchased very early in their life cycle (one 2014 and the other 2017) when they had a lifetime guarantee. This is why I was willing to pay over $600 dollars for a quartz movement. I took away a star because they changed their warranty policy. Now the lifetime warranty has disappeared from the website and the wording has completely disappeared- that is not cool and cost them a star. What is going on over there Shinola? My watches still look great and people ask me about them all the time. Great interview watch. Customer service used to be highly responsive and somewhat knowledgeable. They used to be five-plus stars! I support American companies and will continue to support Shinola- but they have to sure up policy in favor of the customer!

  • ShopBAZAAR.com

10/15/18

I love this site and have ordered an item that I could not get anywhere else. The item arrived as it should have, but it went on sale a short time later and Bazaar was so sad too bad- we don't make adjustments. They would not take a return after 14 days. So you need to know exactly what you want. If you want to return you need to be ready to return it the day you get it, and be willing to pay full price with no exchanges. Other than that its great Fashions!

  • Max Studio

12/31/17

I have a large collection of max, but I miss the stores in the NYC area. This is the issue with the online-only presence of Max Studio. You have to guess if the size is correct, and hope for the best. Really great shoes, but I have no idea as to what is fit or no because most come from China and I have an Italian foot. Fantastic sale prices, but customer service is all about keeping the money at Maxstudio and not returning it to you. Do your homework and be sure before buying- call customer serivce a few times and make sure you are clear about size and fit.

Lane Has Earned 355 Votes

Lane F.'s review of Christian Louboutin US earned 6 Very Helpful votes

Lane F.'s review of The Addison Collection earned 6 Very Helpful votes

Lane F.'s review of HauteLook earned a Very Helpful vote

Lane F.'s review of UGG earned a Very Helpful vote

Lane F.'s review of SeatBeltBags earned a Very Helpful vote

Lane F.'s review of Macy's earned a Very Helpful vote

Lane F.'s review of Container Store earned 3 Very Helpful votes

Lane F.'s review of AKIRA earned 2 Very Helpful votes

Lane F.'s review of SSENSE earned 8 Very Helpful votes

Lane F.'s review of Banana Republic earned a Very Helpful vote

Lane F.'s review of Gap earned a Very Helpful vote

Lane F.'s review of Beats earned 2 Very Helpful votes

Lane F.'s review of Kate Spade earned 6 Very Helpful votes

Lane F.'s review of REVOLVE earned 20 Very Helpful votes

Lane F.'s review of Alexander Wang earned 3 Very Helpful votes

Lane F.'s review of The Ladders earned 2 Very Helpful votes

Lane F.'s review of Puma earned a Very Helpful vote

Lane F.'s review of RueLaLa earned 5 Very Helpful votes

Lane F.'s review of Moda Operandi earned 7 Very Helpful votes

Lane F.'s review of Design Toscano earned 13 Very Helpful votes

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Lane Has 6 Fans

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T N.
265 Reviews
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siva k.
16 Reviews
14 Votes
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Jake C.
2 Reviews
9 Votes
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Gurkan K.
1 Review
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Cady J.
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Ramesh T.
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