I purchased several "Hotel Collection" towel sets from Macys.com. They completely fell apart during the first wash. Either Macys is selling counterfeit towel sets, or at a minimum, they KNOW FROM OTHER CUSTOMERS that this is happening and continue to sell them to unsuspecting customers. I will never buy another product from Macys!! I have purchased this same brand of towels from Frontgate and they did NOT fall apart.
Not the greatest atmosphere, camped. Never saw a single employee on the floor to ask a simple question. I was so disappointed in macys.
I saw a nice dress online so ordered. Good thing I was not disappointed. The clothe was very soft and smooth. I like the it feels when I wear it.
The salespeople in mens polo are dominated by a rude and aggressive associate named sophie. She makes shoppind very distasteful. Additionally a very large security guard wanders around aimlessly and inadvertinly knocks in customers.A very overall unpleasantshopping experience.Store manager does nothing to remedy situation, she must go.
Bouchra azzab was excelent and she make my visit to store worth it . She show me new stuff and she was patient with me and at the end I left happy with my choice
I bought a set of silverware from Macy's website. After 2 weeks I received an email from customer service department that they canceled my order because the price on their website was incorrect for that product. After 2 weeks that I was waiting for that product to arrive, they decided to cancel my order without contacting me!!! I contacted the customer service but they couldn't make their loyalty customer happy at all. I'm really sorry for Macy's company for losing their customers very easily.
I recently opened a new card at macy's and they run my credit without notifying me. I got an email from Experian that macys has run my credit which affects my credit score and went down. This was UNSAT. I tried to call macys credit claim many times to solve the issue, Credit claim was close most of the times or I got ignorant unprofessional customer service and was with no help.
I have been receiving shoddy clothing when I order online. But Macy's sent a really nice outfit for a job interview for my son. The fabric and the workmanship is great. Very up to date--grey on grey. I caught a sale so the prices were fine.
Things that I order online never come but keep on showing as delivered on my front door. Products that I order come totally different than what the order is. I hate that shop, worst mistake buying stuff online from their shop
the workers take too long at macys and its very hard to get your order at macys I feel like the workers are lazy to do their job.
After going thru numerous phone calls since the girl dint give me individual receipts for my purchases, I finally got in touch with someone else that said to just send in the one form with my reciepts and UPC symbols. After weeks and weeks of hearing nothing, they finally sent me a portion of my rebates. ( I had bought several items the same day that had rebates). After trying to get in touch with the "rebate dept" I finally gave up. That's ok though, I will never shop Macy's again and will go out of my way to try to inform everyone I can about their practices for their rebate programs and their fraudulent practices.
Macy's website for my Macy's American Express credit card is really awful !
Some thief was able to obtain my password and order clothes online, however Macy's did call me to check on it, since the address was wrong, and they did not let the order go through. There is no place on their website to " sign in ", and after I found the correct website, I couldn't find what my balance was or when the payment was due. The screen kept freezing too, and it wasn't my computer....The quality of their clothing has improved but there are still some flimsy cheap garments on their websites, and I rely on the reviews from other customers to choose
I ordered a Calphalon Classic nonstick 14 pc pot & pan set on Nov 26. I got an email showing that the order was placed on back order until Jan 11 and I need to respond before the back order due date to receive the order, witch I did. I then got another email showing that the order was put back on back order again and would not get it until Jan 17 and I would have to respond again before the new due date to receive the order. Again I responded that I wanted the order. Two days later I for an email stating my order was canceled. When I emailed them back they told me they never received my response, and I could reorder if I wanted my order. I called customer service to reorder and they told me that the order was canceled dou to no stock. I was also told I could not reorder because they were out of stock. They seemed like they could not or would not even try to help. First I was told is was their automated system that canceled my order then it was a stock issue. What ever the problem customer service acted like they didn't care.
I asked for my name, number, and email be removed from their system so I never here from them again.
I ended up ordering a ton from Macy's, but lord knows they fought me the entire way. Their credit card seemed like it had some good features. I know I've filled out the necessary information for it. To this day, I don't know why I don't have one. I don't even know if I'm registered as a client. I'll go back to the site to see if things improved. But life's too short to order from them any more.
I purchased a Ralph Lauren shirt from the website. I selected XL for the shirt, but in checkout the shirt kept showing XXL. After my third attempt to refresh, I thought it was possibly a glitch. After the checkout was complete I got the email saying the size was XXL.Keep in mind I used a gift card. I had to call in to dispute the size. The initial dispute was an okay experience. I got the right size ordered and everything was fine. I checked my credit card account and notice three transactions. One for the right amount 4.99 with my gift card. The second 64 dollars and lastly 23 dollars. I called concerned about what the other two transaction were. I was assured that they would be dropped off my account in two to three business days because the transacts were pending just to make sure the card was good. I checked my account after the elapsed time, shockingly I was charged 23.94. I checked the past three emails they sent me with the price changing in everyone of the emails increasing in value. The number quoted matched non of the emails. I called in to get a price correction when I explained the problem the service rep insulted me by saying, "you filled the transaction wrong...". Truth is I didn't and have the emails to prove it. I asked her what she doesn't understand? Would you like me to show you the emails? Abruptly, I am hung up on. Macy's keep doing business this way and I will chuckle when this company is filing chapter 7 bankruptcy. You have no future in my analysis. I will never shop at this company again, nor as an investor invest. Take your money elsewhere!
I have closed my account after many, many years!!! Their online support is so, so horrible!! People are rude, and most important, they do not take care of the problem you are calling about. I have spent hours trying to resolve a refund, each time being told it was done, and never happening...I mean, literally months!! What a shame, I love Macy's things, but absolutely not worth the headache dealing with people who don't understand or speak English correctly.
Ordered item and week after expected delivery date I call. Item had a tracking # but they say it never shipped and is no longer available. They never contacted me or even try to make right. Will never shop at Macy's regardless of price..
I ordered something on the 23rd of the month and it did not ship out until the 11th the following month. Who knows when and if I'll ever get the item I ordered. I could've ordered it from Hong Kong, Nova Scotia or Singapore and got it faster than this. SMH Technically, I could go to the end of my street and get the exact same item but I would've paid five dollars more for it. NEVER AGAIN MACY'S! NEVER!
Did not receive a gift card ordered online. Contacted customer service; terrible service. To get a refund was going to take 5 days and to reorder was going to take at least 2 weeks.
Never again will I order anything online.
To add insult to injury, the gift finally arrive a couple of days later; however, it had been canceled by that time
In recent years, Macy's has stepped up their game. Although sometimes I wish they had a better selection of better quality items, I've been pleasantly surprised by many very reasonably priced purchases there. They are always a go-to, and their customer service has actually improved!
Don't ever buy from Macy's and especially if rebates are involved. Their customer service is beyond poor. Spent well over2 hours trying to resolve a rebate issue and after talking to 7 people in three department. In many cases the representative obviously did not understand or was not listening to my situation based on their question. I was twice directed to automated voice systems that provided only automated information in a quagmire of numerical options and I was also disconnected twice.. One rep suggested I should look up a department number rather than giving it to me or transferring me directly. I received no resolution nor anyone that really was even qualified or competent to guide me. Just a lot of runaround and misinformation. In the end, I decided my time was worth more than the $72 dispute. So Macys will lose thousands of dollars in future revenue because they are not competent enough properly address their customers needs. I suggest everyone join me and "just say no" to Macy's in order to save yourself a lot of pain and anguish.
Macys messed up my order. The customer services was terrible they cancelled my order then stole my money .Never again
I ordered from them on Black Friday. Unfortunately they sent my item to the wrong address. I track my shipments closely so I notified them of the issue within an hour of the UPSP noting it was undeliverable. Over the course of a week, I dealt with (4) different reps. My question every time was: "Where is my box going and how do we get it re-sent to me?" What I got was some version of the same "It's no longer in stock so we can't re-ship it. Here's a refund." I was clear every time. I'm not talking to about shipping me a new item. I don't care if it's in the inventory or not. The items I ordered are coming back to Macy's. There' s no obvious reason why you can't send them to me. The first person said some escalations team would contact me in 2-3 business days but that never happened. It wasn't until I got the 4th person that they told me they have no way to communicate with the warehouse that would receive the returned shipment??? Seriously? There's no procedure for getting me what I ordered? My only consolation is that my kids had no idea they were getting this particular thing for Christmas so they won't know they aren't getting it.
I purchased a bracelet, online, as a gift for $314.29. The Bracelet did not fit comfortably so I decided to return it and purchase something different. The Dept. Manager, at the Mall of NH Macy's Store, said that I only had 30 days to return it! I had not even given the gift by then! Your return policy states 180 Days. He said if you dig deeper it says 30 days for Jewelry. That's ridiculous! I should not have to click on separate links to find the actual policy! It, at least, should have been on my receipt! I was willing to exchange it or except store credit. The only thing he would do is give me $188.79 store credit, for something UNUSED, WITH THE TAGS STILL ON IT, Receipt in hand, that I paid $314.29 for! That is like stealing $125.50 from me because they are going to put that back in the case and sell it again, for full price! The Better Business Bureau might be interested in that! While at the store today I noticed that at this time of year, they give you 90 days to do full refunds on jewelry. So I know they can do it, they just did not want to. This is not the way to treat loyal customers!
UPDATE: After I was contacted by the jewelry supervisor, I have since been refunded the full amount of my purchase.
UPS did not deliver my package on time because Macy's didn't put the suite number on the delivery slip, even though the complete and accurate address was clearly stated at the time of the order.
The only solution Macy's customer service was able to offer was I could pick it up at the UPS depot, 5 hours after the end of work and on the other side of town. This is not acceptable, especially since I live 45 miles away in another city.
So poor attention to detail, followed by shabby customer service. I will not be using Macy's ever again.
Customer Questions & Answers
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I can answer yes as I have purchased 2 MK bags and they are real; the best sale @ Macys for xmas is Super Saturday Sale weekend BEFORE xmas. Buy now (inventory will be very low by that weekend) and return receipt or actual merchandise if necessary and get markdown. I have found the associates are not trained well regarding even sale dates (sorry but nothing but customer service problems and poorly trained associates) so if necessary, refund the item, and have associate rering the item at sale price. Most sales @ Macys EXCLUDE additional discounts on MK and designer items so the friends & family 25% off (I purchased a MK coat at a great price) until Dec 10th is probably your best sale. If the item won't be used prior to xmas, just keep checking in on all new sales and return item and rering at better price. Be careful with online orders at Macy's, if something goes wrong and an online associate has to correct it good luck. You can speak to a supervisor at the Customer Service # and get help.
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All I can say about shipping is I live in The United States and I ordered one item and it took 19 days to even leave their facility to be shipped out. Who knows if or when I'll ever receive that item. I'm not the only one that has complained about this. If I were you I would find it somewhere else if possible. Unless you don't mind waiting over a month to get your order.
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