Kohl's

Can't use coupons on too many items. Bad sales="Buy one get one 50 % off" (only need ONE not two). Too many expensive name brands, not enough Sonoma and Croft & Barrow brands. No fine jewelry and not enough costume jewelry. Get rid of Sephora, Nike, Columbia, etc. PUT THE STORES BACK TO THE ORIGINAL BRANDS THAT CUSTOMERS WANTED! (More reasonable price points). Worthless coupons, not good for too much of the store inventory! CEO obviously is NOT a good shopper! This Co. Is going to continue losing my business and others as well.

This business drives me crazy. I cannot ever be sure I am getting the best price. I will place an order online. The next day the item will be on sale. Place that order, then a few days later, the discounts change and yet an even lower price is available. What kind of business want's customers placing multiple orders only to return them all because prices have changed? I have one last return of a group of items that had me go through 4 orders to get the best price. I make sure that I consolidate so I only have to go to the store once for returns, but then the poor clerk has to spend 20 minutes with me sorting through multiple orders for the returns. I am done! I will shop elsewhere. Kohl's, lower your prices overall and keep them standard and YOU will save money! What an insane business model that cause extra work for everyone, and drives your customers away.

Hi,
Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers.

I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade!
The customer support people talk like robots, awful experience!

Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed by the incident. Sad to see you can't go purchase items for your loved ones. Sad to see we as a people still get profiled for no apparent reason. Due to the incident I will never spend another hard earned dollar of mine with this establishment.

I'm a loyal Kohl's customer. Had a problem today both of my packages were marked as delivered but never found them. I went through several representatives and a supervisor for the only solution that would be dispute one of my transactions and for the other item wait for a refund that can take up thirty days! I'm cancelling my Kohl's credit card and everything today. I won't be purchasing anything from Kohl's again. Poor customer service and etc.

Got a return? Be Prepared to pay shipping again no full refunds, customer service sucks, should and will go out of business, never think to shop online or at their overpriced stores, good luck

On Dec 13,2023 a hacker hacked my kohls account and placed an order for 2 google nest cameras. I called within a few hours of the order because it was placed while I was at work and unable to be on my phone so I did not see the order right away.

They said they could not cancel the order because it was being processed even though the order had not left the facility yet. I was also informed that it would take up to 60 days for the investigation complete.

Kohl's handling of customer problems and account information is seriously lacking. They do not protect their customer's information in a proper manner. They need to add two-factor authentication and requests for changing personal information should have a fail safe.

I am extremely angry over the situation and will be closing my account with Koh's once this fiasco is over.

Kohl's delivery service is an absolute disaster. Not only did my order arrive late, but it was missing items and contained items I didn't even order. Customer service was unhelpful and seemed indifferent to my concerns. Kohl's, you've lost a loyal customer due to your unreliable delivery practices.

I went to Kohl's today to shop for shoes. Bought three pair. I had a 30% discount coupon a 20% in-store coupon and because it was 15% off military Monday I thought wow I can at least use one of these since I was buying almost $300 worth of shoes Went to the cashier only to find out, I could not use any of these coupons on anything I wanted to buy. All the advertisements for coupons is just bait to get you in the store. They don't mean nothing! I couldn't find anything I could buy with any of the coupons that they had advertised, I will never go back to that store. And I will tell everyone I can not to go. I am tired of being lied too! What a wast of time! If you are an employee there, I urge you to quit immediately if you have any integrity at all!

"Things" they have.
Stores all over America... Kohl's Cash is sorta hit or miss.
Open a Kohl's Charge ( Capitol One Bank) to save more... & get tons of junk mail.

If I could rate lower I would. Never have I experienced such a gross display of service. I was purchasing 4 pairs of pants. After asking about a sale price "buy 1 get 1 for $1" that was on display I showed the clerk who proceeded to argue that it must belong to other merchandise. The promo card was prominently displayed in many surrounding items of the Dockers shelves, and he said very openly that I need to learn how to read because the digital display was different. I asked for a manager who was standing right there and just got a blank stare. The neighboring cashier found the whole thing funny, laughing and adding insulting commentary. He'd already run into the back of me with push carts which he found hilarious. In no instance was there an apology from anyone. Needless to say I left and will not purchase ANYTHING from ANY kohl's ever again. It's bad enough their merchandising is a total wreck to shop but I don't think anyone deserves to be treated like this!

I've complained b/4 about the awful carts. You get your choice of pushing around a clothes hamper bag or a small plastic garbage can with a long handle to push or pull. Would be hard to disinfect them. They hang down to floor & you practically have to crawl inside to retrieve items. God forbid if you buy pots & pans or any big box as they don't fit in bag. Try & find someone working on floor to help you with that. Please get an upright wire cart to use that is useful & can be sanitized. I'm tired of throwing things over side of cart!

This year shopping for children's back to school clothes I visited many stores. Most were not stocked and the variety was very limited but Kohl's was great. So many brands to choose from and very neatly displayed. The customer service reps were friendly and returns were easy when need be. Their online selection is even better than in store and the shipping is prompt and arrives quickly. The quality of the brands they carry are also top notch and wash well. I would recommend shopping at Kohl's.

On November 30,2023, I purchased sneaker for my grandson for Christmas, I was tracking them and delivery was suppose to be December 18,2023.Today I called and my sneaker were out of stock. How is this possible when I paid the order went through they took my money and now 6 days before Christmas I have nothing and I have to wait 7 business days to get my money back. Someone at Kohls stole my order. Kohls should be a shame to do business this way.

Once upon a time, I loved shopping for clothes at Kohl's. Ah yes, back in the day before the hideous clothing industry reared its ugly head. But businesses like Kohl's ran out to eagerly greet them and welcome their drug-induced clown clothing into the fold. "Dress the ladies like color-blind morons with no taste and money to burn!" the evil clothing industry exclaimed. And the Kohl's leadership followed suit.

Every order I've placed with kohl's in the past six months has been a problem. They send me a coat with the sleeve sewn shut. The replacement has a security tag attached and they expected me to go to the store and have it removed. Yeah, I'm going to walk into a store so I can get arrested for shoplifting. Every order gets split into multiple shipments and at least one of those shipments gets lost. The customer service reps lie and treat you like an idiot. To top it off, they send me a lousy 15% off coupon. I've been a loyal customer for YEARS. I'm done with kohl's, they don't care about the customer.