• Kohl's

Kohl's

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Overview

Kohl's has a rating of 2.17 stars from 979 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kohl's most frequently mention customer service, credit card, and order online problems. Kohl's ranks 100th among Department Store sites.

  • Service
    128
  • Value
    109
  • Shipping
    92
  • Returns
    89
  • Quality
    102
Positive reviews (last 12 months): 8.3%
Positive
3
Neutral
1
Negative
32
39
See all photos

What reviewers want you to know

Positive highlights

  • In a world of hurried people you are a shining star and are excellent in customer service.

Critical highlights

  • I got a code to use, however I got no Credit Card number to use in which you need to place an online order.
  • When I went to change the delivery address it seems I changed the billing address in error.
How would you rate Kohl's?
Top Positive Review

“Three For.com, Five For Our Local Brick & Mortar”

Melanie U.
12/7/23

I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days! Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.

Top Critical Review

“Bad experience with purchasing”

Mariya P.
2/2/24

Hi, Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers.

Reviews (979)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (60) customer service (209) billing address (8) email address (6)
Thumbnail of user mariyap27
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Hi,
Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bajo97
1 review
0 helpful votes
January 5th, 2024

Delivered DAMAGED - glass candle sent in a plastic shipping bag wrapped in bubble wrap! What brain thought that was going to survive! NOW I have to return - either drive 45 miles to nearest Kohls or send back and pay the cost of return -- when it WAS NOT my fault! There is a reason I haven't shopped Kohls much lately! I've been a Kohl's customer since 1970s - YOUR service SUCKS & has gone downhill!

Tip for consumers:
IF the product is defective and ordered onlne - the product should be returnable with free shipping.... by the sames means it was rec'd I order online for delivery because my nearest Kohls is 45miles away!!

Products used:
Free returns in store - MUST pay for returns mailed back! EVEN when the item is damaged and/or their ERROR

Thumbnail of user davids11410
1 review
0 helpful votes
December 16th, 2023

Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed by the incident. Sad to see you can't go purchase items for your loved ones. Sad to see we as a people still get profiled for no apparent reason. Due to the incident I will never spend another hard earned dollar of mine with this establishment.

Thumbnail of user melanieu51
6 reviews
1 helpful vote
December 7th, 2023

I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days!

Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.

Thumbnail of user julkern
1 review
0 helpful votes
February 14th, 2024

This is the very good product service. They are cotton is very smooth. Cotton quality is a very good

Tip for consumers:
Yes,iam

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammad.muquit
1 review
0 helpful votes
November 30th, 2023

I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade!
The customer support people talk like robots, awful experience!

Tip for consumers:
Their online system is awful!

Service
Thumbnail of user rachaelw194
1 review
0 helpful votes
January 27th, 2024

On Dec 13,2023 a hacker hacked my kohls account and placed an order for 2 google nest cameras. I called within a few hours of the order because it was placed while I was at work and unable to be on my phone so I did not see the order right away.

They said they could not cancel the order because it was being processed even though the order had not left the facility yet. I was also informed that it would take up to 60 days for the investigation complete.

Kohl's handling of customer problems and account information is seriously lacking. They do not protect their customer's information in a proper manner. They need to add two-factor authentication and requests for changing personal information should have a fail safe.

I am extremely angry over the situation and will be closing my account with Koh's once this fiasco is over.

Products used:
Nothing - I was hacked

Service
Value
Shipping
Returns
Quality
Thumbnail of user diana8713.dr5
1 review
0 helpful votes
November 28th, 2023

I'm a loyal Kohl's customer. Had a problem today both of my packages were marked as delivered but never found them. I went through several representatives and a supervisor for the only solution that would be dispute one of my transactions and for the other item wait for a refund that can take up thirty days! I'm cancelling my Kohl's credit card and everything today. I won't be purchasing anything from Kohl's again. Poor customer service and etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginay85
47 reviews
59 helpful votes
March 22nd, 2024

I'm in elderly woman and I work 6 days a week to make ends meet. I bought a dress and when I watched it it came out of the dryer with a little white balls all over the dress. I made a complaint about this dress that I purchased. Kohl's gave me $35 in an email for the flawed dress. Little did I know the gift certificate was good for less than a week. I tried to make an order online for a pair of shoes and the money was no good. Thank you calls for pretending to care.whenever I make purchases on my Kohl's card I get charged a late fee. Reason? Kohl's says there's something wrong with my bank account. Right! I believe they do this to their customers because 30 something dollars late fee adds up because Kohl's probably has tons of Kohl's charge card members...🙄

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexandral402
1 review
0 helpful votes
December 18th, 2023

On November 30,2023, I purchased sneaker for my grandson for Christmas, I was tracking them and delivery was suppose to be December 18,2023.Today I called and my sneaker were out of stock. How is this possible when I paid the order went through they took my money and now 6 days before Christmas I have nothing and I have to wait 7 business days to get my money back. Someone at Kohls stole my order. Kohls should be a shame to do business this way.

Thumbnail of user tanyaa122
1 review
0 helpful votes
May 2nd, 2021

I'm a 55 yr old black woman and I just wanted to tell you about the commerical with the little girl and the chalk. That is a beautiful commerical. It makes me smile everytime. I know it's a kohls commerical but it's so much more with everything that's going on. Thank you for that and never stop that commercial. Yet you can always make more like that one. Thank you. Tanya Andrews, Augusta, Georgia. Have a great day!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriah925
2 reviews
9 helpful votes
April 13th, 2023

Once upon a time, I loved shopping for clothes at Kohl's. Ah yes, back in the day before the hideous clothing industry reared its ugly head. But businesses like Kohl's ran out to eagerly greet them and welcome their drug-induced clown clothing into the fold. "Dress the ladies like color-blind morons with no taste and money to burn!" the evil clothing industry exclaimed. And the Kohl's leadership followed suit.

Products used:
None of them. I have standards.

Thumbnail of user troubleav3
1 review
0 helpful votes
October 12th, 2023

If you have store credit card open don't get married. I tried changing my name twice and they refuse to change my name even though I am providing them all information they asked. First time they saked to send a copy of the curt order with driver license or social security card
I did next time they asked me to fax it to them. I spend $8 trying to fax it to them and ones again I received a letter asking me to fax the proof to them. I'm done with them. Horrible service when you need it.

Service
Value
Thumbnail of user barbarai788
2 reviews
0 helpful votes
July 31st, 2023

Bought WHITE Food Network dishes which scratched and turned black within 4 months. Since I did not contact Kohl's within 6 months, they refused to give a refund. They also refused issuing a gift card. I sent 2 emails (with photos) to Food Network customer service with no response. Since Food Network didn't respond, Kohl's should stand by the product that they sold. I will NEVER shop at Kohl's again.

Thumbnail of user bzman50.rr
1 review
1 helpful vote
September 23rd, 2023

I tried to find a pair of gym shoes when I noticed there was a slinky wire contraption along with an alarm attached to the shoes.bThis made it impossible to try on shoes and try and walk a few feet for comfort all in the name of theft. Well no need to worry other stores will steal us as customers. Not ever coming back.

Thumbnail of user km57
3 reviews
6 helpful votes
September 29th, 2023

Hamilton Rd ******* location
I'm not sure if it was just an off night or what but the man taking Amazon returns acted and looked like he'd rather be anywhere but there. He was rude. The staff up front blatantly ignored me. One was counting coupons and the other was putting carts away. Walked all the way back to customer service to ask for a manager who also didn't seem to care so I submitted my complaint about the lack of customer service in his store and he said he'd take care of it but seemed like he couldn't wait for me to be out of his face. So I'm just letting everyone know, maybe go elsewhere if you think you're going to get decent customer service here on a Friday night an hour before close. Probably the worst experience I've had in awhile. I'll take my business elsewhere. No big. There's entirely too many competing companies to waste time on poor customer service.

Thumbnail of user jenaeb4
6 reviews
0 helpful votes
June 14th, 2023

Kohls online chat does not help you for crap they are useless on there useless you will never get help threw chat they always want you to call some other number no body got time for that! You have the live chat and or calling a phone # option you have options and should be able to utilize both options and get the help you need using either way since there offered I hope their business and sales go done. Learn to help people and not cause them more frustrations and headaches!

Tip for consumers:
I don't want to buy from them anymore...they wanted to bribe me with a 5.00 kohls cash for not helping. you're not going to bribe me with money. just cause I'm very frustrated and you say you cant helo when up until now I've always gotten the help I need threw live chat and or calling if I have time.. but the fact you cant help me you want to give me 5.00 free kohls cash no way!! I would rather have the help!!!!

Service
Thumbnail of user lisaj2064
1 review
0 helpful votes
May 3rd, 2023

Just gonna say I bought Kohls for Christmas. Also would like to add that I paid my account off last night and cut that card in half
Not one thing made it 3 months...as in $2500 worth.
Never again...Kohls definitely isn't the same...save yourself some money...go to the local Thrift Store...
Yes...I have my Kohl's statements and no I don't care to share them on a website...No didn't take pictures of defective or inferior products...that I gave for Christmas gifts and No they couldn't even exchange those gifts for a replacement.

Thumbnail of user brunol57
4 reviews
9 helpful votes
January 28th, 2022
Verified purchase

Bought a product at Kohls.com because it was mentioned I would receive $30 in Kohl's Cash.

However, I didn't see their e-mail and now it's "Expired". The expiration date is also VERY short, good luck with that.

Customer service say they cannot do anything to help. Suuuuure, it's not like if you had full access to my Kohl's account and could add $30 in there.

Well done Kohl's, you've just lost one more customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ruthl704
15 reviews
3 helpful votes
September 28th, 2023
Verified purchase

I received a message from Kohl's that my order is ready for pickup. When I arrived, Monica in the pickup area/ Amazon, was there, I was having a hard time connecting to the pickup pass. I asked Monica if she would look up by order #, she said "NO" she said wait until your pickup pass shows up. She told the lady behind me that she'd help her. Finally my pickup pass showed spot #121. So I gave it to Monica. And once again she was rude. Said go back there and get it yourself. I had never been told to go get it myself. I've been there many times and was helped. Monica was neither polite, nor professional nor courteous.

Service
Thumbnail of user drj367
46 reviews
15 helpful votes
October 17th, 2023

"Things" they have.
Stores all over America... Kohl's Cash is sorta hit or miss.
Open a Kohl's Charge ( Capitol One Bank) to save more... & get tons of junk mail.

Thumbnail of user yasa3
1 review
4 helpful votes
February 23rd, 2023

Additionally they often don't supply shipping cost - letting the cosumer assume shipping is free above a certain amount purchased. Then charge exuberant cost for shipping! This was recently done to me when i had a cookware set in my card and again no shipping charge or option to pick up at store. I got suspicious so I only submitted a card which had about $30 + above the actual cost ( presuming shipping) and apparently they needed more for shipping this $50 item!

Thumbnail of user maryp225
4 reviews
12 helpful votes
June 5th, 2023

After shopping at Kohls for 28 years, this morning I tried to get into my account and was informed I had to use my husband's info to access MY account. After over 1 hour trying to solve the problem, I cancelled my account and will not shop there anymore. And Sephora is a big mistake in Kohls, too. Just a waste of space! Customer service is horrible at Kohls and I can't get a straight answer from customer service.

Thumbnail of user andrear457
1 review
3 helpful votes
June 23rd, 2020

I have been purchasing from this shop for several years. I always can find something I like and feel comfortable in. Though must admit, to my regret, that recently the quality of the same items became not as good as it used to be before.

Thumbnail of user kyles91
2 reviews
8 helpful votes
April 17th, 2017

I believe their brand for clothing is Apart9 (Ishould know this, I am a graphic designer and I am always checking out logos, flyers, album art, etc.). Apart9 has some designs similar to Express (men's graphic Ts in particular), not so much fitted dress shirts. During the Fall they also always have snazzy men's sweaters and jackets. If you like the suave look, then you will love Aprt9 at Kohl's (I may have the name Aprt9 Incorrect, but If Google searched I am sure it will auto correct.

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About the business

Enjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home d̩cor, appliances and electronics for the whole family.

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2.2
979 reviews
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