There seems to be a lack of communication between the customer service and the actual warehouse. Had incorrect items delivered to me on several occasions, and it wasn't too easy to rectify the problem. Overall good service.
Ordered a bottle of Frederic Malle parfum in October. First time I checked on order, in November , I was told the item was back ordered so they had cancelled my order. I asked them to put the order in again and ship as soon as they could.
I finally received the parfum on Jan. 12th. I could have gotten it 2 weeks earlier if they had used a different shipping method.
After having to wait so long for it it's hard to understand why they would use such a slow delivery method to save a dollar.
I buy all my clothes at Neiman Marcus, if you go to the store you buy what you want but online is terrible, they never sent me the right item, is always a problem and they don't honor their word. I wonder who is going to sell some exclusive brands when they close their doors.
The employees are friendly but the company and its policies sucks!!! You make it so hard to shop with you and if the purchase is not satisfactory you make it so difficult to return it especially with online purchases!!!!!! I hate Neiman Marcus! They're not in tuned with their shoppers, I hope they go bankrupt soon!! Supposedly a high end store but the company's policies and guidelines are meant for low end! This certainly reflects how the management runs the stores. Even their online shopping is very confusing, it takes too long to deliver, and it's almost impossible to return!!
"Once the sale is over the prices are gone and the sale prices can not be matched."
there were some interruptions in the ordering process and I was wondering why didn't I receive a confirmation email. Payment was done through Paypal. I received a confirmation from Paypal for my order but the sales rep cannot do a price match for the promotion i had when i was ordering. ABSOLUTELY RIDICULOUS!
Good price.Ordering process was amazing , they're completely amazing and very helpful. Nice packaging.
I ordered the Ziip device & gel duo which is well over $500. The shipping department just sent the gel, not the very expensive device. When I called customer service to ask them to send me the device, they said that they couldn't do that and that I would have to send the gel back (a hassle in and of itself). They also said that they would only refund me my money once they got the gel back and then recharge my card for the device. SO INEFFICIENT when all they had to do to solve the issue was ship my missing device. The absolute worst shipping and customer service experience. I told them I just wanted a refund and that I will be taking my business elsewhere.
Tried to place an order with a promo code. Between entering the order and entering my credit card number the clock struck 10 pm central time and I got a screen message that the promo had expired. I called customer service and was told that the promo had expired a minute prior and I was out of luck. Are you kidding? The order was in process!!! Neimans and Bergdorfs have lost a customer for good.
I ordered a Johnny Was bag @348$. Two days later I received a box from NM thinking my bag had arrived. Inside was a pair of Louboutin Ankle boots $950 in a size 6! Looking at the invoice, my bag was listed as I had ordered, nothing noting these shoes! I telephoned customer service very alarmed I now had merchandise I never ordered and how to return. I contacted CS 4 times. The first time, CS rep said she would issue a Fedex return pu for the following Tuesday. Until then I would not receive my bag nor a refund. The shoes have to come back first. Right there being held hostage for their mistake. I was told if I left them outside on my porch an they were stolen I would hav to pay for them! I said I was not going to say home all day waiting for FedEx! I left the shoes out and came home. Still there. I called customer service at 6pm and was told the shoes were picked up. I said no I am holding the box inside as we speak. The CS Supervisor said they showed pu by FedEx an hour earlier. Aiyiyiyi. I asked twice to have a return label sent to me and I would take it to Fedex personally and get tracking. The CS supervisor said the label would be sent within 24 hours. At 9pm last night I received 2 emails! One declaring a pu by Fedex was schedued today on Thursday. The second cancelling this pickup! STILL NO RETURN LABEL SENT TO ME TO DROP THE SHOES OFF. I reached back out to this Supervisor at CS via email stating I was going to contact NM Corporate and what had transpired. NOT A PEEP! I still have the gd shoes, no bag and 348$ stuck on m credit card for nothing! The boots are now my responsibility they stated. THIS IS ONE OF THE WORST COMPANIES EVER. I have left a message with the head of Customer Service in Dallas Corporate to get this merchandise back! This is absolutely ridiculous and I will never shop here again.
I placed a simple order for 3 shirts to be picked up at the store. When I arrived only 2 of the 3 shirts were there both of which were not what I had ordered. After some research the employee figured out that, even though it was a single order, the 3rd shirt was sent to another store 75 miles away. In summary I ordered 3 items and NM sent 2 that were wrong and the 3rd to the wrong place for a perfect 0% satisfaction rate. Pathetic!
I have to get really mad to posts reviews and neiman Marcus has infuriated me. I purchased an expensive Valentino bag online and then a friend told me that the bag is 60% off at Saks and Barneys and 4 other retail stores. Since I placed the order already I would assume with all the money I spend at neimans and I'm a good customer they would price match because they say they will.
Saks and Barney's and harrods had a couple of bags left. I emailed neiman Marcus the link but by the time almost 2 days later they reviewed it the bags were all sold out. The same exact bag. They are claiming they cNt price match unless its in stock. I would have bought the bag yesterday or the day before somewhere else. They have proof of the bag being 60% off at more then 4 competitor stores. They are selling this bag and tins of other full price. This is disgusting and the fact that they won't price match is horrific since they were in stock when I originally contacted them.
There customer service is horrible no wonder the stores look like they are going to $#*!. Maybe they are going bankrupt. They are ripping off customers left and right. I will NEVER shop here again. I have worked in retail as a manager and this is appalling.
Ive been NM customer for decades because they used to have excellent customer service. Now they are unresponsive, uncaring and lack ordinary common courtesy toward their loyal customers, particularly in their SF couture Department. Alice Steinmiller, the Couture Department Manager, never returned my calls. I contacted Shannon Blunden, the Assistant Store Manager, who also didnt return my calls as she promised. The issue is that I need to replace a $27,500 coat I bought at NM, but they no longer carry high-end coats. When I asked for their help finding a similar-priced cost at one of their other stores, they simply ignored me. They dont want my business and their behavior is unprofessional and inexcusable, to say the least.
I made my first and definitely last order at Neiman Marcus. I've had 3 issues with SINGLE order. One of items was out of stock so I had to wait 3 weeks for it. When I finally got email it was going to be shipped after few days it turned out they have cancelled my order all together and that's not it - I was not informed about it. I had to purchase the item again. When I finally received it , it was damaged and customer service offered me exchange which would take another 2 weeks. That is a joke!!!
I opened an account at NM at 2AM EST and I called to get my credit limit since it is not indicated on credit approval. Nevertheless, the agent states my account was opened the day before but I could still qualify for the 5000 points. I called again to check the status of my order an again was told the points will show. Now its 5 days later still no points. The third agent says I opened the account the previous day at 11:30 pm and the points cant be added but a request will be submitted to the marketing team. Its a bunch of BS and false advertising. Make sure youre in the right time zone when you apply for these marketing schemes. I wont be spending anymore money with NM and may return my purchase. Thanks for this useless card NM!
My aunt from Dallas sent my daughter here in Colorado an outfit from Neiman Marcus for her birthday. The outfit consisted of a dress and shoes, the dress was too big and my daughter didn't care for the shoes. We go to Neiman Marcus at Cherry Creek Mall to try and return these items, we also have online receipts for the items. First point of concern was the first person that helped us was basically unable to speak English. I'm all for diversity, but if you're unable to communicate, that's a problem. It took over 30 minutes to exchange the items for gift cards, as this was all we were eligible to get even though we had receipts. The manager that ended up helping us needed all my aunts information, then I was informed it didn't look like my aunt purchased the items online. I explained that my aunt, yes in fact, purchased the items and has been a long time customer of Neiman Marcus. Then they proceeded to request all my information, my address, my phone number, I mean really, why do they need this, again we had receipts. Finally, we were issued gift cards, they couldn't give us one gift card, it had to be two, because one item was a dress and the other item shoes. This was all just ridiculous. If my aunt didn't purchase the item at Neiman's, I would probably never go to this department store. After all this, my daughter picked up one a t-shirt that was over $250.00 dollars. I don't really know any average income people that can spend that kind of $$ on a t-shirt. The store was basically empty, just employees walking around, and I understand why. My daughter did end up applying her money toward a beautiful prom dress and I made up the difference, but again I would never choose to shop there.
Incredible selection of shoes and handbags. I usually shop online since my dear husband dislikes shopping.
Amazing shoe collection. (Yes, I have to say it again). The latest CL, Manolos, Pierre Hardy, and tons of top name designers. Great sale racks too.
We ordered something and it arrived broken. They handled it quickly over the phone and I had my money but not my product in 3 days.
This is the worst high end department store ever! If you want high end with great prices and good customer service don't shop at Neiman Marcus! Shop at Nordstrom, Bloomingdales and even Barneys New York they are all GREAT! Neiman Marcus and Bergdorfs are HORRIBLE. Their shipping is slow and if you want to sign for it they send it ground so you don't know when they are coming to deliver instead of sending a different way so that you have a time frame window as to when they will deliver it. Most importantly the same merchandise that you can find at Neiman Marcus I have found days later at other stores for 30% less! This is really a EXPENSIVE, NEEDLESS MARKUP STORE WITH POOR CUSTOMER SERVICE. The last time I went into the store I noticed a lot of women with Poor Taste and a lot of money to spend but money can not buy you GOOD TASTE AND CLASS!
I am so insulted and disappointed by visiting today Neiman Marcus at Galleria Mall in Fort Lauderdale, FL 33004. I am not writing a whole story what happened to me. I will write it tomorrow. I am still shaken up and flushed from the offensive insult. I did not experience this feeling for probably ever!
I am working with my lawyer now, and I am writing a letter to a new CEO Geoffroy Van Raemdonck. Hopefully, he will bring some changes to this nasty swamp.
Stay away from a shoe department at Galleria Mall, Fort Lauderdale!!! A MALE salesmen is a irritated joke in this store! These people did not deserve a penny of commission! Order on line, there are so many choices those days.
On Friday I called NM to make sure that if I ordered a gift on Friday I would get it by Tuesday 2/13. They assured me it would so we ordered it FedEx next day. Today is Tuesday and no package. After a couple hours on the phone, they said they put the order on hold (to protect me from fraud, surely it's more to protect them because my credit card company protects me) and I will get it some time this week. Basically it was sorry but your out of luck. It's common sense that if I order something FedEx next day, I need it quickly and if you're deciding to put an order on hold, a company like NM would at least contact me and let me know that they are not shipping it. They also should have informed me of this possibility when I called on Friday prior to placing the order. Instead, what they find acceptable to rectify their screw up is to say, sorry, it's a shame that you have no gift to give today and will walk in empty handed. I specifically asked to speak to a manager, not a supervisor and after waiting on hold, I get a supervisor (exactly what I said not to do). I was and still am shocked at how poorly they handle their errors. Again, their error because nobody told me this was possible when I called to confirm that getting next day air would get it in time for the party and they said yes as well as nobody contacting me to say the order would be delayed when it was obvious that I needed it right away. At the end, the supervisor said he would credit me $100.00. Well, that will buy me a headband at NM but not make much of a dent for having to buy a 2nd gift last minute so I'm not empty handed since NM can't seem to handle a simple expedited order. Fool me once is all they will get from me and I will shop at Saks or Nordstroms instead. They haven't let me down Nd always quickly offer to make up for their very few errors generously.
January 16, 2018
Dear Neiman Marcus Customer Service:
I thought you should be aware of the irritating customer service I received from Neiman Marcus after ordering a pair of shoes that eventually never materialized.
I ordered the pair of shoes back in October (10/18/2017: WN10381296899) with hopes of having them for Christmas. When I ordered them, it indicated they were the last pair in my size (I was thrilled). But then after waiting for 2 weeks and not hearing anything, I reached out to customer service to find out they were delayed and my shipping date was sometime in November.
Then it starts to get really annoying .
So for the next three months, I received almost daily emails notifying me that my order status had changed and I would need to email customer service within 24 hours or my order would be cancelled!
So almost daily, I responded to the increasingly annoying messages indicating I would wait for my order.
Then around January 8th, I receive another email simply stating the order couldnt be fulfilled and it would be cancelled.
When I inquired to customer service, I received your canned responses just with different first and last name initials at the end of them then after getting so frustrated, I told them I was going to cancel my credit card, I received a nice note back stating:
Thank you for contacting Neiman Marcus online.
You are most welcome. It is our pleasure to assist you in any way we possibly can. If you have any further questions or concerns you may contact us directly at 1-888-888-4757, via chat or by email. We will be more than happy to assist you.
Thank you for shopping with us. Please feel free to contact us at any time.
12 Jan, 11:19
Heres the thing I went onto Amazon, ordered the exact shoe but in Navy Blue, ½ price and had it the next day!!!!
If I were on your customer service team, I would have reached out mid-process and asked if there were any other colors that might interest me say for example Navy Blue (which I purchased from Amazon) or Black Leather (which I purchased directly from Vince.com) but no, they just kept sending annoying status emails and canned responses to my questions.
I will admit, there were times when I wasnt so pleasant, you could hear the frustration in my emails but then again, customer service was anything but helpful.
Regards, Evelyn K
Neiman Marcus will promise any delivery time AND take the extra money for the expedited delivery charge. Then you will get a Thank-you email with Caveat the delivery "May" be delayed. They have excuses not discussed prior to the sale. I am on day 4 of a OVERNITE delivery that has not even been given a tracking number. Their current excuses? Gift wrapping delay, coming from a "store" vs...what? All excuses I should have been made aware of before I chose to depend on when I bought and paid for next day delivery. Now they cannot cancel the sale either so the package will sit on a porch - if it's ever delivered. My problem if it's stolen off porch. Another expensive coat was delivered on time last eek BUT had white dog hairs all over it and the zipper was stuck. Apparently a return not checked at all.....Ugh. BUY ELSEWHERE!!!!!
I found there were no reviews when I purchased lobster items on Neimans website. I would like to have posted but they would not allow. I wanted to post my review of the items I purchased but they will not allow it. If you purchase anything regarding lobster go to the Hancock gourmet lobster company and read the reviews there. It would be nice to have read their reviews before I purchased from Neimans.
Someone used my credit card to make a phone purchase of a $6,000 Chanel handbag. Had my CC # and sent it to my co-op address. Someone signed the Fedex tablet with my name (but not my signature). The co-op has a computerized package receipt system and the log shows no packages arriving for me that day. Neiman Marcus insists that it was me dispite all the facts. The Fedex signature was on a Tuesday at 10:14 in the morning. I'm in a different state working at my desk at that time. Neiman Marcus refuses to relinquish the charge. I'm now stuck with a $6,000- charge on my Chase credit card and Chase keeps telling me that Neiman Marcus says it's a valid charge. I had never been in a NM store before. This is ridiculous. My cards aren't worth $6k each. They are the big beating up on the little and something should be done. I didn't order it, I didn't receive it. Some little $#*! in their Short Hills store won't take the blame so I am stuck with it. Someone please help!!!!!!!!!!!!!!!!
Neiman Marcus is THE WORST retailer ever.
I ordered some items on 11/23 and they canceled it the next day. Without letting me know any specific reasons.
I tried to solve the problem and call them after they cancel. They replied with There is trouble with your payment information," and would not give me any further details. I explained that I already shopped at Neiman Marcus numerous times, and don't understand why there is an issue now - with all the previous orders to show it. The customer service replied by saying it was their "actions department" in charge of cancelling orders, and even the supervisor of the "customer service department" did not have any jurisdiction to receive and answers. Honestly, I used to love shopping at Neiman Marcus. After trying really hard to solve the problem and ask the supervisor how to solve the problem, and why I couldn't even get a straight answer to why my order was cancelled, she actually replied this: "Sir, Neiman Marcus actually holds the THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON."
This is ridiculous but is not the worse part.
I paid the order with my credit card and $150 gift card. They never returned my 150 gift card!
Until today, I tried to contact Neiman Marcus to ask what had happened to my $150 gift card. All they said was they issued a check and sent it out 10 days ago, WITHOUT TELLING ME, or CONFIRMING with me WHERE. Now I have to stupidly wait another day so they can contact another "department" customers can't contact to give me an update.
I seriously feel this company has no honor what-so-ever and their actions are literally fraud.
If you are considering shopping here, Please don't!!!!!
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