If there is anything less than one star, I would give it to them!
Orders never comes, kept me waiting for six days after the day I should be receiving my shipment and nothing came! They offered $50 as an apology for what happened but when they refund my order's amount, it was missing the $50! So there is no apologize! I called the customer service talked to the supervisor and send an email, they all said you should be waiting longer and longer which is crazy while the shipment has been lost with FedEx for a week.They can never help you and they can never make you feel better. This is Neiman Marcus!

Absolutely unacceptable online service. I'd give it negatives stars if I could.

Neiman Marcus online orders are fulfilled by Borderfree, which is one s#!t show. This is an expat living abroad in a cosmopolitan, big urban center. I ordered an item that's over USD 1,000 on Sep. 10, and by Sep. 28 it was still sitting at Borderfree's warehouse. After making international calls 4 times to NM's customer service line and chatting with their online chat assistant for over 2 hours -- during 2 of these calls the service rep assured me that the item has already landed in my current country, only to find out that these were LIES and the item was still sitting in the warehouse in the US -- I finally had enough and canceled the order. Well, it's been over a week since my cancellation and my refund STILL hasn't been processed.

At this point I can confidently say that Neiman Marcus online AND especially Borderfree are behaving like total scams. The quality of customer service -- if you could even call it that -- is appalling and I will NEVER shop from either NM or any other retailer that fulfills through Borderfree. I cannot stress enough how much of an absolute nightmare the experience has been! Be warned! Stay the f AWAY!

Last night, I took my son to Neiman Marcus in Tyson's Corner to go shopping in the Purple Brand area. He was celebrating his sweet 16 and had received many gift cards. While we were shopping, an elderly white lady with glasses kept following us. Despite others trying to get her attention, she seemed solely focused on us. After I complained to someone, she finally asked if she could help us. We declined, saying we were just looking, but she continued to pretend to be on the phone and follow our every move. My son ended up purchasing a hoodie but felt uncomfortable and targeted due to the lady's behavior, so we left.

Worst online experience i ever had.
I ordered the burberry shoes 3 times and it got cancelled and I dont know why.
I wont ever consider buying from Neiman Marcus anymore and I do not recommend online shopling from this store!

I recently purchased a number of monogrammed graduation gifts from Royce through Neiman Marcus online. Royce's service was excellent. The products were quality in both material and monograms. I definitely will order again.

Disgusted with their customer service. My package was either stolen or lost. They REFUSE to assist me either for a refund or credit. Buyer beware, if you order something expensive you just might be screwed out of receiving it. Truly appalled

NM online is the last place to shop. Your orders are being cancelled numerous amount of time because the items are not available, even though it available when it was purchased. The worst part of it when you called customer service, they are rude, unprofessional and no act of courtesy. Horrible experience. Please stay away from shopping at NM online. You will regret it.

Website and shipping confirmation is a lie. They will refunded and re-debit your account then send you alternative shipping "tracking" numbers before your items are actually in route. When speaking to customer service all they say is "All we can say is that we are sorry and we do not have an explanation."

This is second time they shipped me diferent items from what I ordered. I search the skirt I received there is not found in google webs. So I wonder where they have that skirt send to me? Normally if you typing the brand and name of the clothes in google there will be a lot of company will show, but with this wrong skirt they send to me I can't find it? I will provide the first pic that I ordered and the second that I received.

This is the second time I ordered a product only to receive an email a few days later saying they don't actually have merchandise. AND they still have the same product for sale. Even low end stores have a way of tracking how much merchandise they have in stock. This store is a sad joke. Amazing they are still in business.

The fedex driver stole my package. Sent them screenshots of the boxed teared and they still denied my claim. Prior to that, I had once returned an item to them and didn't receive my refund but a gift card instead two months later. I used the gift card and paid the remaining balance on my credit card for it only to get stolen. With zero explanation to why my claim was denied when I provided images that proved the boxed that was delivered was ripped apart.

I purchased a jacket online from NM. When I got the jacket, I didn't like it so I returned it. I had waited patiently for a refund almost one month. I called the company and spoke to a representative who told me that it was refunded two weeks ago, but I didn't get the money back. I told the representative that there was no any refund to my bank account. She insisted that it was done. I went to my bank and a representative confirmed that there were no any refunds from Neiman Marcus. They are liars and scammers.

Ok I'm a pretty good NM customer with level 4 loyalty status so…I can get a box with my purchase! It's actually called free gift wrapping! A Neiman Marcus box with a ribbon is now considered free gift wrapping. Quite insulting to customers. If you are lower level customers you can buy a Neiman Marcus box. No pay, no box! Sorry! If you buy the box, you can pay to help them advertise! Such a deal. Sorry to be sarcastic but this totally wrong!

Don't fall for the gift card campaigns, it's legit a scam. They will either tell you that the sale hadn't started yet (even though you put in a valid promo code) or they will send you one that is empty.

Terrible experience here. I bought a jacket that was over $2k. Alexander McQueen. I wore it ONCE. It was not the right color, and we had to wear logo colors, so I tried to return it. After ONE wear, the jacket apparently had sweat stain DAMAGE (cheap material?) and part of the button color had come off! Really? $2k? What WASTE. The worst part? Of course, NON-RETURNABLE due to this damage after just ONE wear. Don't EVERY buy Alexander Mc Queen and I will NEVER shop Neiman Marcus again.

I have been waiting 8 days from the date given for my furniture to be delivered. Paid $250 for a white glove delivery (no option) but unable to schedule a date and time. They sent an email last week and because I didn't respond right away, the delivery date was given to another customer. I explained that my job as an attorney doesn't allow me access to my mail or answer calls when I'm in Court. Even now I'm been told that a truck might be in the area, they will have to check. This is unacceptable and from reading the reviews, a refund would be just as aggravating. Last time ordering from them for sure!

Ordered an expensive bag that shipped on Nov 27 for a Christmas gift. It was received damaged and immediately returned. They would not ship a replacement until the returned was processed. It was not processed timely and the bag is now out of stock. So now I'm I screwed. Nothing they can do to help me. Last time I order anything from Neiman Marcus.

Ordered a versace belt for a birthday gift. Opened package to find a oversized random dust bag containing just the belt. No box/no authentication. Payed all that money to get it stuffed in a random bag not even knowing if it was switched for a fake from the distributor or not. Came very un professional/un authentic looking. Very disappointed thought this was a high end store