Neiman Marcus
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About the Business
Neiman Marcus is a prestigious retailer specializing in luxury products and services, featuring designer styles from brands like Michael Kors, Tory Burch, and Burberry. Known for its exquisite clothing, shoes, and handbags, it also offers expert styling services and an easy shopping experience through its app, along with free shipping and returns.
Business Highlights
General
Parent Company: Hudson's Bay Company
Year Founded: 1907
Target Gender: men, women
Shipping
Shipping Cost: $10
Free Shipping: sometimes
Free Shipping Detail: for orders over $50
Returns
Return Policy: not free
Return Instructions: returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging
Return Cost: $9.95 shipping fee
Sustainability
Sustainability Score: It's a Start
Recycling Program: no
Product
Style: general, casual, luxury
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)
Customer Service
Support Channels: phone, contact form
Support Phone: +1 888-888-4757
Payment Options
Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Affirm, Klarna
Membership Programs
Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates
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How would you rate Neiman Marcus?
Reviews Summary
Neiman Marcus has a rating of 1.7 stars from 248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Neiman Marcus most frequently mention customer service, credit card and high end. Neiman Marcus ranks 79th among Department Store sites.
service
87
value
72
shipping
82
returns
61
quality
64
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members