Horrible with shipping don't order from here unless u want to wait a month better off ordering from another store

I NO LONGER SHOP AT NEIMAN MARCUS. THE LAST TIME I WAS THERE THE CLERKS WERE SO FULL OF CONTEMPT FOR ME AS A CUSTOMER I JUST WALKED OUT. STUCK UP ARROGANT ASSES.

NEIMAN MARCUS WONT LET ME EXCHANGE PERFUME I GOT AS A GIFT BECUASE I OPENED PACKAGE I DIDNT LIKE THE SCENT HOW ARE YOU SUPPOSE TO SEE IF YOU LIKE SOMETHING IF YOU DONT OPEN THE PACKAGE? THIS IS REDICULOUS

I am a reluctant shopper of NM and continue to be because I generally buy what they sell and sometimes it has the best deal (not often). They also have great Christmas decor. My friend works locally at a NM so I also try to support. All that said, their customer service for online retail is SO BAD. It's been bad for years and doesn't improve.

I don't have a single episode to recount but there have been multiple "problems" with my orders at both NM, Horchow, and Bergdorf Goodman. Also, when I try to call and get help about a product, it sounds as if the person is reading off a cue card and cannot answer or agree with me on basic things. For example, a shoe size 41 - is NM equating that to a 10 or 11, and they act like I'm speaking another language. This is NOT high end shopping whatsoever.

I've had shipping delays, failed attempts to price match, randomly cancelled items. These are not $50 orders... these are sometimes $1000 orders and deserve much better service and communication. At one point I had FIVE MONTHS of trying to get a refund for an item I returned that NM said they never got (even though they refunded the other item in the box). I had to do a credit card dispute to which NM fought that too! All over $150. I said "either send me the item back or give me the refund." After 5 months and about 30 calls, I got my refund. You're fighting me over $150 for an item I did return when I spend tens of thousands there a year?

It seems as though NM has tried to change their game a bit recently but it continues to fall short. Wait times on the phone or chat are extremely long; the link to "customer service" on their site is down and I have to find their number elsewhere, etc.

There are great examples of online retail out there. Revolve Clothing and ShopBop come to mind.

I ordered an eyelash curler in the beginning of December. A very simple order, one item, around 36 dollars. It was intended to be a Christmas gift, so I ordered it long before Christmas, almost a month ahead of time.

I had ordered from Neiman Marcus once or twice previously, and shopped at the store with no issues over the years. So, I was blown away when this happened. Essentially, without wasting too much more time, I ultimately ended placing FOUR CUSTOMER service calls, amounting to over an hour of call time. Each time, I was told to wait for my package, which was showing as on the truck for delivery, and being updated daily, but then never being delivered. Ultimately, Christmas came and passed (a month out), and they told me the package was still coming. I asked them to cancel my order on the third call, and they told me to wait, and promised it'd arrive by Tuesday. Tuesday came and passed, so I called again.

I told them I wanted a refund immediately, and my order cancelled. They refused to refund me until the package was returned to sender. I was shocked, as the package had clearly been lost for a month, and I'd wasted so much time. The woman I spoke to agreed that management was in the wrong, and should have refunded me immediately.

Two days later, I checked tracking again, and lo and behold, my package was located, and on the way back to the factory. It eventually arrived, but never to me. (Oh, and I'm never sure if I was refunded, because I the charge was over a month old, and I was too exhausted and angry to check. Double bonus, by the time the package was returned to sender, Saks Fifth Avenue had already delivered the same eyelash curler they never delivered to me. I placed the order from them the day I cancelled my order with Neiman Marcus, and they agreed to return to sender.)

Long story short, I will NEVER ORDER or shop at Neiman Marcus ever again, and they have the absolute worst customer service, shipping and management (overall logistics) I have ever encountered in my life.

I wish I could get the time I spent back. It takes FIVE screenshots to show you the tracking history of the package. An entire month's worth... literally, it makes me so angry thinking about this again.

Never in time when you paid and when the agent promised me the overnight delivery. I had to cancel two orders because of their lie!

Neiman Marcus has the worst customer service I have ever received. I went to make a $1,500 purchase for my mother for Valentine's Day and they cancelled my order because they said my purchase "did not pass their fraud check". I quickly went to my banking app and approved the charge which they then cancelled again. None of this I knew until I realized that my email address for confirmation was slightly off (I accidentally for one number). I reached out to the live chat on Neiman Marcus to send me my order details and that is when I found out my order had been cancelled NOT once but TWICE. I am instructed to call Neiman Marcus directly which I do immediately. I speak to a woman who was of no help and asked to speak to a manager to understand why my charge kept getting declined on THEIR end. The manager, Garry, told me there was a process that the fraud department goes through and that it is not up to him to decide. After several passive aggressive comments, I asked him why I should try and reorder from Neiman and not order my purse from Saks. He answered with "you should definitely have a backup plan". As someone who is head of sales, I am honestly laughing. What manager suggests I should order from another company? Apparently the people who work at Neiman. At the end of the conversation, I asked Garry how I can ensure that my reorder does not get cancelled yet again. His response... "we can't ensure that. You will just have to wait and keep trying". This will be the last time I order from Neiman Marcus again. There are far better "luxury" stores out there that I will be giving my business to. Perhaps I just got a lazy manager, but if you are thinking of ordering from Neiman Marcus with the hopes of having good service. Just don't. Go to Saks or Shopbop.

I haven't been buying from Nieman Marcus due to all the previous problems I have had with them. I looked for a skirt that was sold out and found that Nieman Marcus was the only one that had it. I called customer service to locate which store actually had it. The representatives from the different locations couldn't speak English and gave me wrong information. After the 15th call I found the skirt at the Northbrook store. I was shipping it to my work address. The clerk refused to ship it anywhere other than my home address. I ask to speak to a manager, but was told a manger wouldn't be in due to the holiday week-end. I later found that a manager by the name of Robin Gabriel tried to reach me back ten minutes before the store was to close. I phoned her this morning to explain that I didn't receive packages from FedEx due to delivery problems in the past. Robin wouldn't listen! She was rude and talked over me and she was a total WITCH! I called Nieman Marcus customer service and spoke to Deborah - who couldn't believe what had happened. I even went so far as to change my address on my credit card to my work address to avoid having any further problems. Deborah told me that the billing and shipping address didn't need to be the same. Robin has now taken the skirt into her personal possession and won't allow the clerk to ring it up. Don't shop at Nieman Marcus they aren't the top notch store they use to be! It looks from other reviews that this is happening to lots of people. Time for NM to go under and close their doors for good!

I ordered a pair of silk pajamas for my wife. The site said 2-4 business days for delivery. It took 2 weeks!

I ordered my son a Versace shirt and shoes for his birthday I paid for 2 day shipping and was supposed to receive the shoes on the 7th. I had to call them because there was no update online, only to be told they had to verify the address so it just shipped. Brian said he was refunding my shipping and the shoes would be delivered next day which was the 8th. I called back in the 9th because still no shoes, only to be told that the shoes just shipped and I will get them on the 13th which is to late because his bday is on the 11th. So i ask for a supervisor who said she will try to contact fedex to have delivered the morning of the 11th but I never heard from her. Just called back and an answering service picked up and she stated that a call back is up to 24 hours, but the supervisor never stated this time frame. I am so pissed! They are supposed to be so high end and upscale but they are far from it, even the workers are far from upscale. Then the shirt came late but at least it came. It was dropped off by someone in their personal truck. No type of wrapping or Versace box just a shirt folded up in a box with a big $#*! tag on the back that looks like someone just stitched on each side with a Neiman Marcus tag. This is not upscale the fake stuff at least has packaging. I will never shop here again. They apologize but that's part of their customer service script to show empathy they don't give a damn. Nobody is trying to rectify the situation they have a, o well I apologize attitude for their monitored calls.

On February 15, I received a pair of sneakers that I had ordered. After receiving a notification from FedEx, I had my mother retrieve the package from the front porch 10 minutes later. The package could not be located.

I informed Fedex that I could not locate the package and that it may have been stolen. I was told to contact Neiman Marcus and file a claim. This would not have occurred if Fedex had followed my instructions posted in their app to conceal all packages from pedestrians by placing them behind trash cans (I have six big trash cans in the front porch). As usual, Fedex ignored the instructions. I submitted a claim and I was assured that I would receive an update within two to three days.

After three days of not receiving an email from Neiman Marcus, I decided to call. I was told that my claim was denied because the item in question had been delivered. I never claimed it was not delivered. I knew the package had been delivered because I received a photograph of it on my porch. Due to Fedex's repeated failure to follow my delivery instructions, I believe it may have been stolen.

Should the customer now be held accountable if a package is stolen due to this persistent disregard for customer instructions? Neiman Marcus should implement corrective measures. The non-U.S.-based NM customer service agent I spoke with stated that they had no control over the situation because Fedex has proof of delivery and they simply pay Fedex to deliver. This was a completely unacceptable excuse.

This demonstrates that Neiman Marcus does not have their customers' best interests at heart. As a result, I've decided to cancel any outstanding orders with this company and return any items that have already been shipped. If a business like Neiman Marcus completely disregards the customer's best interests, then this business should not be patronized.

My aunt from Dallas sent my daughter here in Colorado an outfit from Neiman Marcus for her birthday. The outfit consisted of a dress and shoes, the dress was too big and my daughter didn't care for the shoes. We go to Neiman Marcus at Cherry Creek Mall to try and return these items, we also have online receipts for the items. First point of concern was the first person that helped us was basically unable to speak English. I'm all for diversity, but if you're unable to communicate, that's a problem. It took over 30 minutes to exchange the items for gift cards, as this was all we were eligible to get even though we had receipts. The manager that ended up helping us needed all my aunts information, then I was informed it didn't look like my aunt purchased the items online. I explained that my aunt, yes in fact, purchased the items and has been a long time customer of Neiman Marcus. Then they proceeded to request all my information, my address, my phone number, I mean really, why do they need this, again we had receipts. Finally, we were issued gift cards, they couldn't give us one gift card, it had to be two, because one item was a dress and the other item shoes. This was all just ridiculous. If my aunt didn't purchase the item at Neiman's, I would probably never go to this department store. After all this, my daughter picked up one a t-shirt that was over $250.00 dollars. I don't really know any average income people that can spend that kind of $$ on a t-shirt. The store was basically empty, just employees walking around, and I understand why. My daughter did end up applying her money toward a beautiful prom dress and I made up the difference, but again I would never choose to shop there.

Forget that Neiman Marcus made its reputation by selling luxury products and providing good customer service.
Since December, I've placed 5 orders with NM and there's been at least one significant problem per order. I'll return the 1 item I've received (though I won't be holding my breath for the money to be credited back to me).
NM IS SELLING ITEMS THEY DON'T HAVE.
Yet 80% of the items I've ordered are still listed on the site with quantity available. Others will fall into this trap.
After receiving a "prompting" email from NM about product availability, I placed an order. Several weeks later that order was cancelled by NM.The money has yet to be returned.

I've received "Customer Action Required" emails for each of the other four orders. Items are not in stock or were oversold: no future availability is known. I have options: keep the order open until the end of March; keep the order open indefinitely (which is the ballsiest thing I've ever experienced from a retailer); or cancel the order.

NM reps will tell you they don't charge you until the order ships. Uh huh. They place a "hold" on the funds until they collect them or cancel the hold. NM may not technically have the money, but neither does the customer.
I contacted NM to cancel ALL open orders and was assured this was done. This morning I received more "Customer Action Required" notices.
Upon calling customer service again, I was informed that some of the orders were cancelled, some items within some orders were cancelled, and others were fully open. Hopefully, all previously open orders are now cancelled. It should take 3 to 5 business days for funds to be available to me. I'm not confident with anything I've been told or assured of by NM.

I receive a pair of Neiman Marcus Cashmere Collection Full Pant in a size Medium. They were beautiful, roomy and super comfy. I was in love. I could have easily worn a small, but the Med were fine. I wore them twice. Once in the evening, and then again in the morning as I lounged. We were planning a vacation to St. Barts in the caribbean and wanted to take them, so I decided to read the label, knowing they would need to be dry cleaned but looked for any added instructions. They were $315.00 and I loved them and feeling indulgent in the price for my Christmas gift from my generous husband. When I looked at them b4 taking them to the cleaners, I noticed a rip about about 2 inches long in the bottom area and a lot of "nubbing" in the inner leg area. The rip showed the seam was defective where the thickness stopped for about two inches, then started again. The lack of seaming apparently made the cashmere weak and caused it to rip. Again, they were loose, so no pulling on my part. The nubbing that would need to be shaved off should not have happened in two wears lasting a total of hours. What REALLY disappointed me, and caused me to write this review is not the fact that I received a defective item. That happens, and I can understand that. What I do expect is for a company, especially a luxury upscale company as Neiman Marcus to stand behind their brand. Did they? NO. The offered no replacement or refund. But was a defective item. Nope, no refund or exchange. I was given 30 days to return when they were shipped. Not arrived. But shipped, and this was over the holiday delays. But the fact they were a Christmas item, and ordered in advance, but by the time they were ordered, opened and worn, and discovered the rip, it exceeded the 30 days. (30 days at Christmas?) No other high end store does this. Not Nordstrom, Revolve, Lulu Lemon, Harrods, even Amazon allows returns...but Neiman Marcus was firm in that decision. "NO EXCEPTIONS" --- Are you kidding me? After many,many VERY expensive purchases to this store and to see the the integrity and customer service of this store on returning a defective item, will have us choose elsewhere. After exhaustive efforts with a supervisor and the discussion of disputing with my CC, I received half off, but had to keep the defective product. But I didn't want money. I wanted a quality cashmere lounge pant that was $315.00 that should not disintegrate after one mild wearing and a high end company that stood behind their product. We are very disappointed with a high end department store that we admired and gave our business ot that we USED to shop at. No more. Neiman Marcus, do better. To much competition these days and our loyalty to you just did a 180. In the end, it's fairness, integrity and the ability to stand behind your product. It's not all about the money, half off BS...just do the right thing.

I would like to start saying that I feel completely scammed by Neiman Marcus after purchasing an order online that was not received.
I contacted customer service on Sunday 05/28/23 to start a claim. No claim number or confirmation email was received.
I contacted customer service to follow up about my claim on 05/29/23 and was told that no claim number or confirmation email will be provided, that I have to wait 3 business days to get an answer.
On 05/30/23 I received an email stating that my claim cannot be processed and that I have to call a number provided on email if I have questions.
I did call and asked to escalate this issue to a supervisor, I used Spanish customer service but the supervisor didn't speak Spanish and even when I asked to speak to a supervisor in Spanish that request was denied. I explained that my security camera did not recorded anyone delivering a package (FedEx) and the picture proof of delivery does not show any visible evidence that the package was delivered to my apt.
The supervisor told me that since FedEx showed a proof of delivery legally Neiman Marcus has no longer nothing to do with my claim.
I was totally surprised and disappointed with the answer and asked to escalate the issue. She answered that someone will call me back and that the answer will be the same.
I feel scammed and like a was dealing with professional thieves. I had never encountered in my life such a poor and dissatisfied customer service. I paid for a product to Neiman Marcus and expected to get a nice and pleasant experience which has turned into a nightmare.
I had to contact FedEx on my own and open a claim because Neiman Marcus refused their responsibility to refund me for a item that was never received and it was sent by a carrier that did not delivered it showing a blurry picture of a package leaved on a floor that has no visible signs of the final destination.
My security camera did not recorded the delivery.
I hope that Neiman Marcus refunds my money and gives me an apology for all this inconvenience since it's been a week with no news from anyone (Neiman Marcus/FedEx)

I have contacted them twice with no response. They kept me in the loop with these automated update to your order- saying everyday it will be tomorrow, tomorrow...then finally I got an email saying it might not arrive in time for the holidays. Fine- didn't need it for xmas if that was the only "holiday" they recognize at Neiman Marcus. Either way, there was no respond if you still want it, should we cancel it nothing. So I assumed I will still get it. I get it its holiday season- but I needed this for mid Jan. So I wasn't worrying until I think 2 days before xmas-they send an email- sorry we cancelled your order because it won't arrive in time. Here's 15% off ONE ITEM online ONLY with a huge list of restricted items.
I'm upset because one- they don't give me a choice- they made it with an assumption that I needed something by xmas which I didn't. So now- I did need something for mid- jan but now I'm still running around looking for a replacement during the after holiday craziness. And their coupon that they send me- first of all- I needed more than 1 item- this coupon was a joke-
Hello I can't even go to a physical store it must be online? This really felt like a extra yeah thanks but no thanks we don't need your business here type of email / coupon / lack of response to my questions.
I'm disappointed because I thought Neiman Marcus was on a higher level type of retail business.
I ordered many items from many retailers all over before, during and after holiday season. Neiman Marcus was the ONLY retailer I had an issue with my shipment. I even ordered twice from them this season- 1st order no issues- the only reason I ordered again. 2nd order- just honestly- the lack of communication, a retailer making decisions for me, a ridiculous "coupon" and lack of response even after the holiday season is just not great service from a customer's stand point. I'm just very disappointed.