VampireFreaks has a rating of 4.85 stars from 4,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, fast delivery, and quick shipping. VampireFreaks ranks 1st among Goth sites.
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FREE BATTY BONES PLUSH CMON THATS AWESOME
This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.
I love love love this site! They have so many of my favorite brands all in one spot. They always ship their items in a timely manner and always do fantastic follow up customer service to make sure that I'm happy. And sometimes they even send personalized emails thanking you for shopping with them. I've actually had to call them and use their phone customer support which was equally as pleasant. Good folks with great products.
Unlike other chain stores, when I called the customer support I was greeted by a person immediately. They were personable and friendly and resolved my issues immediately. They are very friendly and I highly recommend doing business with them for that purpose alone.
One of the only websites around that cater to my fashion styles from clothing to home accessories in one spot. And I love that they’re independently ran instead of some corporate machine. Makes me feel better about buying products from them.
I am in love with my Dead Romance Flared Pants! They fit true to the size described, and they accentuate all of my beautiful curves with the softest and sexiest velvet! They are also very comfortable and stretchy, yet the material is thick enough to give me the confident support I need for all the quick moves I have to make to catch the right moments with all the live band shots I do as a photographer. Want to turn heads effortlessly? You'll feel like the Belle of the Ball in these feminine yet very practical flared pants!
I had purchased some lovely and very unique spiked/spine high heel shoes from Vampire Freaks a decade ago. Those shoes were show stoppers at a very important party for me! I am in love with the darkly unique, and elegant styles offered by Vampire Freaks that speak to my true nature... mysterious, sexy, and a bit of show stopper myself! Nothing but love for this company! Now that I'm divorced and getting back out in the music scene, I want clothes that will get me noticed in a wonderful way!
This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.
I wanted to try something new and ended up stumbling into this site. I thought their clothing looked really cool so I decided to try it out and it worked out great.
Awesome happy with everything I received. Good quality on all products easily remove the tags and comfortable. Never had an issue and ordered quite a few times.
Always been a fan since it was a social site
Really easy to navigate through the site. Like everything and the vampire freaks pen is probably my favorite thing ever now. Thanks!
Fast service
I liked them
Fast service
I liked them
SO amazing! My package shipped the next day after i purchased it which was such a pleasant surprise. I received my order
within a week of the purchase date and it came in such cute packaging! It also had some unexpected free gifts which was very generous. And i received many emails keeping me posted and updated at all times! Very friendly and good service. I'm so happy with this experience and i would definitely recommend vampirefreaks to my friends. :)
It had the best deal for the pants i was searching for that i was able to find online!
My experience on the website was very easy and good. The process took a while but it did come to me and I loved everything about vampirefreaks
I love the designs and culture around it. I admire local shops and creativity
I absolutely love and adore this store with every ounce of my being. It's really become my go-to store for all my spooky accessories, given they have the best selection for very reasonable prices. The most important part of this review is actually how original the designs on all VampireFreaks branded products are; the artwork is impeccable, tasteful, and the perfect pairing with anything from spooky pajamas to your favorite old pair of Tripp pants.
A lot of goth clothing stores aren’t making things that can really be worn in a low-key setting. I have a hard time finding clothes that aren’t club-wear, and VampireFreaks branded clothing is perfect for still representing the dark and spooky lifestyle during all parts of my daily routines.
I love this site, its my favorite to shop on. I own tons of stuff already from them like chokers, dresses, skirts, and my favorite their tripp pants. Everything is such great quality and fits baggy like i like Thank you Vampire Freaks! You guys make my lil goth heart happy
The site was easy to navigate and my hoodie looks fantastic on me. I'm genuinely thrilled with my purchase
Your products are very nice but the import fees costed me as much as the products (100$ products-100$ shipping and fees). Maybe you should erase ups from the choices of transport to canada cause they charged me 45$ to pay in advance for me the 23$ of import fees so I had to pay 35$ shipping + 60$ import fees. I learnt that ups are the only one who charge these extra cost that are so damn expensive
No solution to provide. Just said custom fees are not your problem.
Cause your design are so cool
I found a bag from Killstar that I wanted, but it was cheaper through VampireFreaks, and I'd rather support a smaller business. I'm so glad I ordered from them and I will definitely be ordering again! They shipped quickly, sent an email to make sure the transaction went smoothly, and to see if I had any questions. It was packaged very well, and I absolutely loved all the little goodies they included! Thank you so much!
I couldn't find the section for the order note. I thought it would be visible once I confirmed payment method, but the order completed before I could find it. I messaged customer service after I placed the order and they were SO kind and helpful. I didn't feel like a bother at all and my notes were added to the order. 10/10 customer service. Fast shipping. Great products. We will be back!
I contacted customer service because I had an issue with adding a note to my order. They got back to be super quickly and were very friendly. I definitely felt valued and the experience makes me eager to shop here again.
Christmas gifts for my spooky family.
I couldn't find the section for the order note. I thought it would be visible once I confirmed payment method, but the order completed before I could find it.
Christmas gifts for my spooky family.
It was really nice like last time. Kendra was freaking awesome keeping up with shipping issues that cropped out of nowhere as NONE of this was her fault at all. They work with you. Overally about 90-99% of your orders will be normal, but they almost ALWAYS go through fine. They are really reachable through their phone and email which is HARD to say.
I had a dress ordered and then it got lost in USPS due to the label for some reason not printing my unit number of which didn't happen before. Then I had to wait 3 months for the dress. The supervisor wasn't nice, but the other person was! So we kept waiting and she sent it FedEx. Also, there were times when I ordered something, but then something I'd been waiting for got in stock the next day. I did request if it was possible to combine the shipment, they were cool to do that. Also, they refunded me the shipping on the "2nd" package as it was over $100. Also, another time, UPS (shipping not their fault again) had the item stuck and it didn't update for a few days. They told me to call the vendor and to have them call you. VF got right on it and I got an update that day! Then it arrived sooner (still a bit late by 2 days but it's a lot shorter than what UPS projected for their claims). So, they again helped. Also, they're real nice and helpful for the most part - except for that other supervisor, but other person is great.
I chose them as I love the clothes, the reward system, and value. The customer service got really bad. There was one exception but they sorted that out after that bs.
Saw some stuff I liked.
At first it was the cool selection of clothes - then I found oh they’re a respected member of the community.
Overall everything came super fast and with bonus items! Quality wise it's not bad, the sweatshirt is on the thin side and I'm not too pleased with how dark the red looks. The long sleeve looks dope and is so freaking cool! I love the design and love the way it fits. I wish the end of the sleeves had a nicer finish to them but otherwise I love my stuff. Hopefully my friend will like hers too!
I was recommended VampireFreaks by my alt coworker and am honestly struggling not to impulse buy lol.
Updating your site on what's in stock would be helpful. The 34 dollar sweater I bought should be more like 10 dollars with its poor terrible quality. And since when did tripp start using plastic chains... I know that's not your fault. The ten percemt off is just to bring there overpriced items back down to normal price so you feel like you're getting a deal but you won't be getting one unless it's more then 10 percent. I do like that they through in a hand bag, stickers, and pins though everything they gave me just felt like cheesey items for a 13 year old emo kid but it was still a nice gesture which is why I give 2 and not one star. On the Asante pant they have a patch on the back in the shape of a triangle it pealed off right away which shows low quality once again then again the patch was ugly anyways.
Tip for consumers:
When buying pants remember they are not the best if quality its not the site really as it is the brands. Remember to get a discount. They're stuff is overpriced and it's really easy to at least get 10 percent off. Those striped 34 dollar ripped sweater look cute and cool but they're basically falling apart when u get them!
Products used:
All the pants
My order arrived damaged and I wrote to customer support. They were very helpful and sent out a replacement order right away. Thank you!
Great experience. They were friendly and professional and helped to resolve my issue quickly
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I adore goth fashion and do a lot in my local black metal scene, so I think my clothes go hand in hand with my spooky makeup looks; but many websites are crazy overpriced and don't give a ton of variety. I stumbled upon VampireFreaks after doing tons of searching (I had also heard of you prior) and I fine myself coming back for more and more! I love wearing my dresses casually or in corpse paint photoshoots all because of how awesome they make me look!
Affordable and fair pricing, tons of variety, needed more places to shop, etc
Everything fit great, looks absolutely amazing and service was fantastic everything got here when expected must I say as well would buy again!
Love the look!
So pleased to find a US company that ships to the UK. Arrived in plenty of time for Christmas and my son absolutely LOVES his shoes, he's so proud going out wearing them :D thank you
One of the few places that stock the shoes he wanted, so delighted to have found the shop, look forward to ordering more in future.
Good but since one of the skirt was too big I had to pay for shipping in order to get refund
The clothes are the most to my style
This is a great store to shop at, I've bought from them before. I love that there are lots of little things you can add to your cart especially when you're only $5 away from free shipping! Took a bit for the order to process but once it was finalized it was delivered quickly and I'm a happy customer.
I've shopped here before. I've known about them for a long time, I can't even remember where I heard of them now. But I chose this store because it had lots of cute stuff I wanted to get as Christmas gifts for my family. Second Christmas in a row I've bought from them.
You sent me the wrong product. I ordered the freak neclace and sent me a zombie neclace. With that said the quality of the product you did send me concerns me looked used or cheaply made with air bubbles through out the peice with a cheap chain I could buy a better quality from hot topic for same price range. Still would like a replacement of the correct item
I like the Gothic style of your products and the freak neclace look awesome
The product looked fun and unique bit you sent me the wrong neclace! I got a zombie naclace not my freak neclace I ordered
* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
You sent me the wrong product. I ordered the freak neclace and sent me a zombie neclace
I like the Gothic style of your products and the freak neclace look awesome
The product looked fun and unique bit you sent me the wrong neclace! I got a zombie naclace not my freak neclace I ordered
I didn't get my discount of 20% off trippy products because it didn't load in time, but overall I'm really excited to see what the quality of them are I've heard good things
I didn't get my discount of 20% off trippy products because it didn't load in time, but overall I'm really excited to see what the quality of them are I've heard good things
They are a small business owner who work very hard for their customers satisfaction something you can support and I am one of those happy customers 😊
The sky's blue
I love your store. And very helpful. Every single time I've ordered you guys are there to help. That's so important to people. You have one of a kind merchandise which is a thing. Thank you
Because of the kool products and great customer service. My granddaughter loves everything there and will have grandma in the poor house lol. I truly love your store
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.