I buy a lot from Anthro but their shipping is awful because the use Asendia, the WORST shipping company known to man. The store itself has gone downhill in the last decade. The fit and consistency is all over the place and they use cheaper, mass produced fabrics than they used to

I am appalled by Anthropologie's handling of my return and refund. The entire experience has caused me genuine anxiety and significant stress. I returned items on 3rd January 2025 and have provided clear evidence, including Royal Mail tracking and proof of delivery with a signature, that the parcel was delivered to and received by Anthropologie.

Despite this, Anthropologie refuses to acknowledge the return and has not issued my refund of £380. Instead, I was sent an email falsely claiming the items were not returned. This is dishonest, unacceptable, and a breach of my consumer rights under the Consumer Rights Act 2015.

I have contacted customer service multiple times via email and WhatsApp, spending hours providing the same evidence repeatedly. Rather than taking responsibility, they have attempted to shift the blame onto me, suggesting I chase the delivery company—even though the items were received and signed for by their depot. This behavior is deeply frustrating and unprofessional.

I have now escalated this to the Retail Ombudsman and will continue to pursue all available avenues to ensure my consumer rights are upheld.

For potential customers: I urge extreme caution when ordering from Anthropologie. Their returns process is unreliable, and customer service refuses to take responsibility when things go wrong, making the experience unnecessarily stressful and time-consuming.

I would give zero stars if I can. These are the most incompetent sales people I have ever dealt with. They could not even tell me when my refund was processed. I spoke to a Renie Gibba at the Coral Gables store and she was so useless, I am not surprised that she had no clue what is going on with my refund. Anthropologie has lost me as a customer for life. I cannot deal with stupid people. Anthropologie should make all the salespeople at the Merrick Park Mall in Coral Gables FL enroll in customer service classes. What a waste of my time talking to them.

First, they sent me just 1 of 3 items of an online order. Then, when I returned the 1 item I did receive to an Anthropologie store, they never refunded my credit card. Their customer service is a joke - its clear the agents are reading off a script or using stock answers, and are incapable of actually resolving issues. On 12/2/24, at Anthropologie's (their "Customer Satisfaction" staff) suggestion, I canceled an existing dispute through my bank as they indicated they would then "gladly" provide the refund. I then notified Anthropologie I had taken this step. It has been radio silence from them since and I have not received any acknowledgment, much less the $278 they have thus far stolen from me. A few minutes ago, I contacted my bank and had the dispute reinstated. I followed up with Anthropologie by email and told them to refrain from contacting me directly again. Let it be noted that it is 12/4/24 and I have still not received my refund for a return I made on 11/9/24.___

Good products but APALLING customer service and returns management. Was sent a faulty item which I returned, and they received back within 2 days. Impossible to get an update on progress, no matter who and how you contact them, here is the standard answer: "Hi Once your return has been received and processed by our returns team, your refund will be credited back to your original payment method. While we strive to process returns as quickly as possible, please note that it can sometimes take up to 28 days to complete. We'll send you an email to keep you updated once everything is finalized. For more information on our returns policy, please feel free to visit our website. Thank you.".
"Apologies, I am afraid that we are unable to check the progress of the return. Please allow our Returns Team up to 28 days to process the refund. But don't worry, we'll keep you updated via email as soon as it's completed. You can also check the T&C's on the website as reference. Thank you"
From a customer experience prospective I've been mis sold and been further impacted by being left £140 out of pocket. Don't take the risk, if you like something get yourself to the shop rather than order online.

10 emails asking the a simple Royal Mail QR to return a package. These emails were met with:
1.) Silence
2.) telling me you were sending a QR code (never came)
3.) asking for information about the order that was already provided in that email and forwarding multiple different emails with different reps asking the same thing.

I originally selected an in store return through their portal but I cannot change it to mail. If this was possible ( & not entirely unheard of), Lots of time would have been saved.

Still no return code

I purchased these corduroy pants last season and only worn them a few times and look what has happened with the button holes….poor quality and made in china. Asking high prices because of the name not the quality. Disappointed

Anthro used to be a go-to but I will avoid them from now on. Ordered a jumpsuit on 9-21. Didn't ship til 9-27. STILL in transit today, 10-5 and no delivery date provided. They use a really crummy shipping company and this is not the first time I have waited a month.
More than that though, the product quality is NOT worth the price. Price point is way too high for such crummy clothes- poor fit and design and cheap fabrics. Just avoid Anthro now they really suck

I purchased a top online, in the store. An employee did the sale for me. Right afterwards, my daughter's credit card had a $316 charge on it. She has never shopped at Anthropologie. She protested the charge, the company determined it was truly fraud and credited her card back. However my purchase never arrived. I called customer service and was told I am 'forever banned from ordering online from Anthropologie' due to the fraud on my daughter's card. Btw she is an adult and has her own credit card. Customer service told me that I would have to pay the fraudulent charge on my daughters card to be able to order again. What the heck?

I cancelled an online order within one minute of making it, and two days later I still do not have my money back. When I call customer service they say that its my cc bank's fault. I called my cc bank and they said it is not their fault that Anthropologie could of course give me the refund immediately. They still have my money even though I cancelled the order two days ago. Please do not shop here, they have terrible customer service and do not care about your money or your experience. I am going to have to dispute the charge to get my money back.

I wrote a review in their website but they don't want it to appear on there apparently as a week later it hasn't been uploaded! Poor quality table received with spilt wood on the table top and poor join on the circular base. Also paid £59 for delivery to room, to be unpackaged and no assembly required and was left with the table top in the box in the hallway and base boxed in the garage. When I contacted them they said their website was wrong… 6 weeks later and it still advertises the same. Not the service or product I expected - think twice before ordering from Anthropologie

I have been shopping at anthropology and urban outfitters since I was a teenager. I love it! This all started when I kept receiving wrong items and I was pissed off being told that I had to go to the post office and send them back because its not my problem! And its as if they dont make enough money? Like isnt it considered a gift on behalf of their mistakes? So that took time out of my day. Then they put my account on hold which I have read nowhere in their policy all because they couldn't locate the returned wrong items they sent to me. I called multiple times and I was treated like I am a criminal. They were blatantly rude to me when I was nothing but nice even offering to pay for the wrong items that they sent to me. Im wondering if I should just never shop at these stores again.

Never Order online from them!
I never write reviews much less bad ones.
They make mistakes in shipping items, for example I ordered a quantity of 3 and was charged for 3, but only received 1.
Then I received somebody else's order (from TX, I am in CT).
They charged an item twice by mistake without shipping the item.
Now I am trying to get a full refund for a return and they will only refund an amount which is a couple dollars less than I paid. It makes no sense!
The way they charge and refund your credit card is not transparent.
There are just too many problems and I've spent hours with customer service without help. Waste of time.
It's such a pity because I really liked the store.

Ordered the fern bath cabinet from Anthropologie paid $498. Took four months to get here both Glass panels were broken anthropology said the max credit they could give me was 30%. This did not cover the cost of replacing the glass. Glass company told me Anthropologie uses the cheapest glass possible. Do not buy this cabinet unless you're willing to pay almost $700 for it

Be careful when ordering anything online from this company. I found customer service department to be a combination of untrained staff who didn't follow through and chat bots that accomplished nothing

Im not sure why we cannot eliminate this "little house on the prairie, look"! The clothing styles look like something pilgrims wore when they came over on the Mayflower!
Anyone over the age of 21, should not be seen in these ruffle dresses, skirts or blouses.
Its time for new designers if this is the best they can do, 3 years running!
Sophisticated casual is what we want and need!
Call Laura Ingles and please tell her to come get her clothes!

Please think twice before buying something online from Anthropologie. I have had problems with three orders in the last two months. Two of them never showed. One bookcase arrived, but was damaged and missing parts. It took me no less than eight phone calls to figure out if it was even possible to get the parts shipped. I love the clothes, and have been a customer for years. But I think I have to shop elsewhere from now on. I just cannot trust that my orders would actually ever arrive.

I've been trying to purchase 2 items from a bridal registry that links to Anthropologie. I won't bother describing the inefficient selection process, but every time I put through a purchase, about an hour later I get an email saying the order has been cancelled. After 4 to 5 times of trying different ways to find and fix the problem, I finally called them. The very nice representative told me Anthropologie cancelled the order because they needed more information to create an account for me. I don't want or need an account, just to make this purchase! But they say an account is necessary and the ONLY remedy is to wait for 72 business hours while they look at what information is still required to create the account. Meanwhile, they won't hold the items I'm trying to purchase while they do this. What utter crap! Why doesn't their website request this essential information? Why don't they send an email asking for this information? I asked these questions, and was told they were waiting for me to contact them! How do you spell ineffective? Anthropologie. Trying to be helpful, they suggested I find a friend with an account who could order the items for me. Ha! I am going to give cash to the bridal couple and screw you Anthropologie!

I like Anthropologie and was impressed with the quality of clothing that they have. However I was reading the other reviews and I want to share some pointers. My debit card was compromised before. I use a separate debit card for online shopping. What ever the total is for items, I put that amount on that card. This would stop the business for charging the card twice and from fraudsters getting a hold to your dc or cc making false purchases. Another thing I buy on sale and clearance especially through Anthropologie because they are expensive. Was surprise that I caught this dress I really wanted retailed at $200.00+ for only $70.00 so keep your eye out daily with them. Hope this helps!