I ordered four items from Anthropologie. Firstly, everything is completely overpriced and low quality here. Secondly, after paying for shipping my order was lost. I finally found it going to the WRONG LOCATION. I couldn't change the final destination and I spent half a day trying to change the address. I talked to a manager at Anthropologie who assured me the address was changed. The address was never changed, and nothing could be done to resolve the issue, according to the company. It was constantly pass the buck whether it be talk to the shipping carrier or contact the sister store. Finally, the items were sent out in FOUR separate boxes. Use a different service like Nordstroms Rack, BCBG, Free People, or Zara.

I placed an order in November for 2 Claudia Petite Swivel chairs and they arrived on March 10th both damaged. The delivery company let us keep them as loaners and today the new chairs arrived and one of them was damaged again in the same part that the other two were (bottom part of the chair). I ask you how many more rounds of deliveries do we have to receive until Anthropologie can deliver a quality piece of furniture?

When I called Anthropologie to find out if these chairs go through quality check before they leave the warehouse the representative told me that she will need to put a special request in for me for this to occur. The team needs to investigate if it's coming from Anthropologie or delivery company. How is this possible that as a company Anthropologie does not quality check their furniture prior to shipping it out, especially for custom made furniture? She said this will take 3-5 business days. Additionally, why is it my responsibility as a customer to flag this for your company to ensure your processes are working accurately? This is completely unethical that you as a company charge upward of 1K per chair and promote quality?

I have called multiple times and spoken to various representatives no one can provide support. I am writing this email in order for it to reach someone in management at Anthropologie and I sincerely hope that someone gets back to me to resolve this issue.

I have been a loyal customer to Anthropologie since 2011 but will need to seriously reassess this moving forward if someone does not reach out to come to an amicable solution soon.

I exchanged emails with customer service regarding a discount that needed to be applied. They urged me to place the order online and promised to apply the discount once completed. It has been 2 months, and several chasing emails - the discount has not materialised.

I was at the store at approximately 5pm on January 27th. I picked just one item, a cropped white blazer and headed to the checkout counter. As the person at the checkout counter started ringing me up, another staff walked up and asked me if I going to take the bag. I assumed she was asking if I needed a bag for the blazer & said something to the effect that I can use one of my other shopping bags I already had with me. This is where things started going wrong.

She gestured to the Liberty sling bag (an Anthro bag I had purchased several months ago) I had across my body, insinuating that I am shoplifting it. To provide you context, I am a woman of Indian heritage, so darker skinned. I am wearing a white cashmere sweater without any other jackets on top, so the bag is in full view for anyone who sees me. What I am trying to clarify here is that, there is no trouble in seeing the bag on me and I am not trying to hide that I have it on me. I was confused for a second and it dawned on me where the person was going with it. I said it is mine. She then walks up closer to examine it and saw I had an airline baggage tag on it from my recent flight.

She quickly backtracked, said she's tired and has had a long day and needs sleep. She said she could not see the bag well from a distance.**Implicit Bias/ Racism**

It's clear as day that this staff member made several unfair judgements/assumptions, whatever you want to call it, made on my character and economic status as a colored woman.

I write this because my children witnessed it and they were appalled that something they see on TV and read about online happened to their mother. I write it so no other patrons are dealt the same hand because of the color of their skin or what their external appearance or clothes may be perceived as.

Went to an Anthropologie store today to return an item I purchased at a promotional price. The woman at the register said it was a final sale and that final sale items are nonreturnable.

I was already well aware of Anthro's new, stringent return policy after being burned by it when they started implementing it in August. As a result, I have been more than careful to never buy a 'final sale' item ever again (which, per their policy, refers to any sale item that is further discounted, aka "sale-on-sale").
Clearly, this was not the case with the item I was attempting to return -- for I had double and triple checked that it was not a final sale when I purchased it. Still this sales woman was adamant.

So, either Anthropologie sneakily changed their policy again or this employee was horribly confused. Whatever the case, Anthropologie's once terrific return policy has become arbitrary and subject to interpretation by whomever happens to behind the register.

First and last time I order from this appalling company, worst experience of my shopaholic life. At the end of november I ordered two vases as a gift for a couple of friends from the US website. The items were poorly packed and one vase arrived completely destroyed. First issue but ok it happens. I immediately asked for a replacement, that was two weeks ago and I am still waiting. I have been in touch with customer care literally every three days for the past two weeks and all the time l have been given the same pointless useless and unreliable answer: we are taking care of it, your case has been raised as priority, you will receive a dispatch confirmation mail in 48 hours. I have heard this several times and yet nothing arrived, not an email, not the parcel. I feel deceived by this company. I suspect the replacement item is now out of stock but they won't tell, so what's next? I read on the other reviews that getting a refund is not that easy as well... I am so embarassed now as at somepoint I will have to tell my friends that they will probably never receive the gift I meant (and PAID) for them. Refrain from buying from this company, they don't care about their customer. Not all that glitters is gold I'm afraid.

I got sucked into buying from Anthropologie Home by the gorgeous photos of items on their website. THE JOY ENDS THERE! They cannot get orders straight! There is no reliable inventory logistics, NO quality control, the most confounded customer service. How is this "company" still in business?!

Ninety-Percent of the merchandise (Menagerie chairs $988/each) were literally broken into pieces! The fabric did not match and they sent one chair that was the completely wrong color! Third- party-delivery personnel attempted to deliver chairs broken in pieces, four chairs turned into one and then went into a loop of backorders; for a year!

A year later, we were set to complete our four chair set and ALL arrived with gross defects! Items were returned and a refund was finally finalized, an almost year long process! Now, November 2022, I am constantly getting calls to pick up items that were resolved six-months ago! This is a complete nightmare!

Gave Anthropologie another shot after banning buying from them for years. Much to my shock, they are not better but worse. Called kiting funds when the Co. Uses the $$ for 7days when Co's that are fluid process returns 1-2 days. Had to call, call my bank to get $291.21 returned. Horrid Customer Service, they should close their stores in the US & stay in UK. Overpriced, understaffed & everyone should read reviews & ban shopping with this Co. We the buyer are being duped if we ever step foot in a store. Lesson re-learned. I will spread the word once again.

Although many of the clothes on Anthropologie are nice, BUYER BEWARE! Here are some things to consider before buying from Anthropologie: (1) Sizes are not always accurate. (2) Descriptions are not always accurate. (3) You get dinged for returning anything, approximately $6 per item. AND THIS IS HUGE: (4) If you return and request your money back, they can take up to a month to refund your money! (5) Clothes are way to expensive to have to hassle for a refund. And while you are waiting, they bombard you with emails trying to get you to spend more money! BOTTOM LINE: Customer service is poor, and returns are a real hassle. I have NEVER had to wait a month to get a refund. They received items within a few days, but still would not refund for a month, so I went through our Credit Union and they took care of it.

Horrible experience all round, in the 2 weeks following my order I kept getting emails that my 2 orders were about to be delivered but it was waiting for a tracking ID from a service provider. After another week I wrote to the support chat and they told me the orders had failed to be delivered and were now send back and I would need to wait for my refund.

Explaining that I never even received a tracking ID they still could not tell me when this attempt took place.
Service agent told me that I would need to wait about 1 week for my money... guess what 6 weeks after I order still no clothes nor my money back (total 450 euro).

After contacting service agents daily for a week, they start refunding me 1 item per day. The last item took another full week, telling me that the item was missing from the package and that I probably failed to put it in the package. You know the package I never got.

Finally after I ordered mid June I have all my money back as of September 14th. Never ever again.

Ordered the fern bath cabinet from Anthropologie paid $498. Took four months to get here both Glass panels were broken anthropology said the max credit they could give me was 30%. This did not cover the cost of replacing the glass. Glass company told me Anthropologie uses the cheapest glass possible. Do not buy this cabinet unless you're willing to pay almost $700 for it

Anthro has gotten me for THOUSANDS over the years. But they make things "online only," then BLACKBALL YOU/cancel your account after YEARS when you decide to return things. I mean… this has all counted against me during COVID?!? Their CS is HORRIBLE, most of the time their sale items are final sale and end up being worthless…(I've been sent WORN, dirty items more than 50 times over the years…so THOSE returns count against me too!) what about the times they've sent me the wrong flippin items?! I couldn't be any more disgusted with a retailer. Want good service and sales?! Try Nordstrom, SAKS, or even aerie! All just leaps and bounds above anthro's b s.
I love gilt even though they charge $10 to return items, it's sometimes worth it.
I can't say I'll never buy a candle when I'm on vacay and there's an anthro nearby, (on sale ONLY, of course) but that is IT. And it'll be a loooong time before I do.
They're basically selling mostly items marketed toward teens, early 20's, or size 0 anyway.
I was trying to buy a hat if that tells you anything…
Anyway, good luck getting the correct order if you decide to shop with them, but I don't recommend it! Ever!

You'll see the emails below are all different, as they end with a different order number. This was all in one day, AND YES I STILL GOT CHARGED AND IT HASN'T FALLEN OFF YET! Gah!

Anthropologie has the WORST texting customer service I have ever seen (and after I tried this I saw many other similar reviews!) Whoever runs it is beyond rude and annoying and did not answer any of my questions. Very disappointing!

I had a bad experience with an expensive candle I purchased that cracked by itself while burning (it wasn't dropped or banged into, it simply broke). I had only burned it a handful of times. I emailed customer support to see what they could do and to let them know of a faulty product and every reply was sent by a different agent, each one asking for photos, receipts, order numbers etc etc etc. and finally they said they couldn't help me bc it was an in store purchase and I have to bring the item into the store to do anything about it! Why not say that in the first place?! I'm not going to bother since it's dangerous to carry a sharp piece of broken glass around but after this experience, they lost a customer forever bc I hold grudges!

Ordered shoes for a Christmas gift on December 3rd. Said they would be shipped by Christmas. Weeks later, it said they were back ordered and would ship January 2nd. Then it was pushed another week, and another week, literally pushed to January 17th before i contacted someone. The rep said they are now in stock and would ship "very very soon". Next thing I know, I got an email saying my order was canceled because the item was out of stock. A month and a half waiting just for that to happen? I could've refunded and shopped somewhere else a long time ago. Huge waste of time and I don't like being lied to by customer service. Never shopping here again.