Iwona T.

I like the products but the returns are accepted but no refund follows. I returned an item on 9th May (I have InPost confirmation) and chased the refund several times. They state in an automatic email that returns take between 14-21 business days but it has been more than 30 working days and no refund or any communication from the company.

I exchanged emails with customer service regarding a discount that needed to be applied. They urged me to place the order online and promised to apply the discount once completed. It has been 2 months, and several chasing emails - the discount has not materialised.

I have been ordering from The White Company for years and love their products. I also have a soft spot for Chrissie Rucker and Nick Wheeler as inspirational leaders, however I am getting nowhere with my latest (or should I say placed back in March) order for over £600 which was supposed to go to Fuerteventura. It has gone astray and no one in the company seems to know where or why. The original order was placed on 18/03/18 and I am still waiting to find out where my order is.