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Went to an Anthropologie store today to return an item I purchased at a promotional price. The woman at the register said it was a final sale and that final sale items are nonreturnable.
I was already well aware of Anthro's new, stringent return policy after being burned by it when they started implementing it in August. As a result, I have been more than careful to never buy a 'final sale' item ever again (which, per their policy, refers to any sale item that is further discounted, aka "sale-on-sale").
Clearly, this was not the case with the item I was attempting to return -- for I had double and triple checked that it was not a final sale when I purchased it. Still this sales woman was adamant.
So, either Anthropologie sneakily changed their policy again or this employee was horribly confused. Whatever the case, Anthropologie's once terrific return policy has become arbitrary and subject to interpretation by whomever happens to behind the register.
Tip for consumers:
Beware of unclear return policy!
Products used:
Clothes
I used to love Modcloth. I truly don't know what happened. Now, the clothes are low quality, overpriced, and the return policy and shipping charges are a bit extreme ($12 to ship only one item! On top of that, if the item doesn't work out, not only do you lose out your $12 but. Another $5 is deducted from your return! Plus, you only have 28 days to get your return in the mail AND good luck trying to talk to any customer service rep--you'll be on hold for an hour!).
All in all, Modcloth is NOT worth your time or your money. I'm stuck with $70 merch credit. After I spend it, I'm done with Modcloth FOREVER
Tip for consumers:
Not great.
Products used:
Clothes
D. M.'s review of ModCloth earned 9 Very Helpful votes
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I am so sad because anthropologie was my absolute favorite store growing up and even worked there...
I have been shopping at anthropology and urban outfitters since I was a teenager. I love it! This...
Hi, there. Thank you for reaching out with your honest feedback. I apologize for any disappointment regarding shipping and returns costs. We did have to make changes to those prices, due to higher internal costs. I understand your frustration, and will be sure to share that feedback with the appropriate teams. I also apologize for any trouble with getting in touch with our Customer Care team. They are a small group, so response times can be delayed, if they are experiencing high call volumes. If you were placed on hold for a long amount of time while in a call with a Customer Care Advocate, it sounds as though there may have been a connection issue - but I will be sure to share your experience with the appropriate teams, as well.