From like 2012 - 2015is they were so fun, good quality and good customer service. But once Walmart took over, they started churning out weird, low-quality garments, and even though Walmart is no longer involved, every time I've tried to go back, the materials don't feel good on the skin, are poorly proportioned, or are flimsy/see-through. It seems like they've gone in a Fast Fashion-y direction; some dresses are so see-through that you can tell in the mannequin photo, and I worry that those are going into the landfill after 0 - 2 wears. I've tried multiple times in recent years and it's just not the same.

BEWARE! This company has had my return for 15 days now, and has acknowledged twice it has my return in their possession, but has not refunded me. The first email said within a week, then 14 days, then maybe around May 5th which will be 20 days. This is really ridiculous as they have acknowledged they have it and no other online store does this to their customers. Worst customer service ever! I have turned them in to the better business bureau and will let others know on social media to BEWARE of this scam of a company!

ModCloth had a live stream on instagram. They show all their new clothes and if you comment different emojis they will pick a winner to give a gift card with money for their online shop. So basically you have to sit there and watch the live stream to win. I was chosen as a winner and followed the instructions to DM them and they ghosted me. No gift card. So they lost a customer and my two sisters who used to shop there too. Also, I contacted other helpful people to spread the word. Shame on you ModCloth for making a fake contest so people watch your lives of ugly, expensive clothing.

I hadn't shopped on ModCloth for a couple years, but I happened to be browsing the site recently and spotted the cutest dress! I ordered it right away and started imagining all the places I'd wear it this summer.

Only, I placed the order June 1st and I'm still waiting for the dress to ship. (Today is July 4th)

I have contacted Customer Care several times to find out what has happened to my dress, and each time they tell me to be patient and give me a new date to wait until I should follow up again. Now they're telling me their hands are tied until August 20th. This is absolutely unacceptable as my credit card was charged on June 6th.

ModCloth used to be my favourite store. I'm sad to say I have completely lost faith in them as a company. Don't order from here if you want to get your items.

I have been shopping with Modcloth for my years. They were a terrific company. Not anymore! Customer service has declined and so has their products and costs. Shipping is $12.00 for UPS not $7.50 Fedex as before. They used to offer a $5.00 credit for returns if you did not want a refund... no more. The quality and designs of the products has gone downhill. Customer service has limited hours and forget trying to speak to a sylist. They are never there either on the phone or chat!

I ordered a dress for Cyber Monday I'd been eyeing for a while, it was finally discounted so I bought it with 10 left in stock. A few days later it was refunded unceremoniously, but I was still charged for the shipping. I called to see what was up, and the service representative curtly said the item was out of stock and would not be arriving. She refunded me the shipping, then hung up on me. I've worked customer service, so I know what it's like, but the ModCloth customer service representative was unnecessarily cold and rude. This experience makes me not want to buy items from ModCloth again :(

I bought a dress, on sale, from ModCloth. Buried in fine print they advised (sent me the fine print) I could not return the dress for anything. Anything. The dress had decided on the bodice and fit a bit tight. I was HAPPY to exchange it since I have been customer of theirs for several years. No. Nothing can be done. Read the fine print. Terrible business model and customer service. Reported them on BBB.

I got a defective blouse. Took it out of the shipping material and the seems were coming apart. They said they would reimburse me, that was May 26th. This is June 20th still nothing. Just an email stating they will. Never buy there again!

Some items were as expected but others very low quality compared to how portrayed on social ads and Webstore. Was missing a set of earrings from my order and company claimed they were in the shipment (first saying placed inside shoes, next saying placed between clothing). Either way, I never saw the earrings arrive. They offered to resend only if I paid shipping. No thanks. Wouldn't recommend purchasing from them online. Possibly in store this wouldn't be an issue.

Used to love ModCloth but there have been problems with my last couple orders - items not shipped, items not actually in stock and the latest is that an order noted as shipped on November 8th still hasn't arrived. Received the standard line of international packages can take up to 60 days. Not sure what's happened with the company but I'm tired of being disappointed - they used to be awesome. I'm going to stick with Unique Vintage, Collectif and other reliable online retailers that also sell cute clothes.

I placed an order on June 14. Emailed a couple weeks later as I noticed it hadn't shipped yet. I have emailed now 3 times and have not received a reply. It's now July 7th and I have heard nothing but they have my money. Even if it will take a while to be shipped, a reply would have been nice.

I used to love Modcloth. I truly don't know what happened. Now, the clothes are low quality, overpriced, and the return policy and shipping charges are a bit extreme ($12 to ship only one item! On top of that, if the item doesn't work out, not only do you lose out your $12 but. Another $5 is deducted from your return! Plus, you only have 28 days to get your return in the mail AND good luck trying to talk to any customer service rep--you'll be on hold for an hour!).
All in all, Modcloth is NOT worth your time or your money. I'm stuck with $70 merch credit. After I spend it, I'm done with Modcloth FOREVER

I have ordered a few items before from Modcloth and shipping status has never been great which is why I gave them two stars. I recently purchased two dresses on Feb 2 for a wedding on March 16, so I thought plenty of time. Modcloth's standard shipping is ground economy which means the shipping status is not going to be great, but after 18 days of not seeing the shipping status change and no notice from the company, I reached out to Modcloth customer service. Their response was "We apologize for any inconvenience caused by the delay in shipping and any missed messages during checkout. Our warehouse is currently undergoing a move, which has resulted in temporary shipping delays. However, we have been advised that shipping will resume by approximately 02/29/2024." No where did their website indicate there was a possible shipping delay so the customer could decide to order or not (some folks may not have a deadline). I asked for expedited shipping and received this response "Due to our warehouse moving, we are currently not offering expedited shipping. We are also unable to make any changes to an order after it's been submitted." While shipping on 2/29 would still get the dress to me in 7-14 days (if the shipping estimate date is correct and nothing occurs with the carrier), that is too close to the date I need the dress and I would not have had a chance to try it in time to exchange. I requested a refund, and I am not sure I will use this site again when there are many clothing options out there

A few years ago I bought a quilt that came frayed. Left a bad review that they took down because they "do not publish reviews for defective items". The only resolution they offered me was a 10% discount for my next purchase (I spent around $100 for this quilt). TERRIBLE customer service. I should have gotten a complete RETURN for a "defective" item. They didn't even offer to send me a replacement. No integrity with this company.

I ordered a metal belt, which arrived with two giant kinks in it, plus there was no way to even clasp it shut. It was very obviously defective. So I returned it with the shipping label included in the box for returns and made sure to note on there why I was returning. They then refunded only the price of the item and I had to call and fight with them to get the shipping refunded as well. After I wrote a review saying all of that, they emailed me and said that they do not post reviews about items delivered in less than satisfactory condition. That is completely dishonest, and I will never shop there again. Companies should not be able to just choose to not share bad reviews.

Absolute worst - took 8 days to ship, missing items, some labeled "final sale" and probably won't have in time for Christmas... spent twenty minutes twice on "chat" and was promised a response - never got one. I think they'll be gone by next Christmas - super bad management and staffing.

Super disappointed in my first (and most likely only) experience with Modcloth. I came to the site to order a few small gifts, as they were offering free shipping with a guaranteed arrival before Christmas. I get an email several days later, saying one of the items I had chosen was no longer available, leaving me very little time to come up with another option. Supposedly, the remaining item is on its way, but clearly not getting here in time to give as a xmas present. Feeling like I made a poor decision in choosing them for my gift list this year :(