Merrilee P.

I ordered a dress for Cyber Monday I'd been eyeing for a while, it was finally discounted so I bought it with 10 left in stock. A few days later it was refunded unceremoniously, but I was still charged for the shipping. I called to see what was up, and the service representative curtly said the item was out of stock and would not be arriving. She refunded me the shipping, then hung up on me. I've worked customer service, so I know what it's like, but the ModCloth customer service representative was unnecessarily cold and rude. This experience makes me not want to buy items from ModCloth again :(