Wow, I'm so dissappointed to see so many negative Modcloth reviews. I started shopping with Modcloth in 2013. I have ordered many dresses from them that are great quality. I have only had to return items twice. Each time I had no issues contacting a representative of the company. Their number is listed on their website and an English speaking person helped me. The money I spent was placed back on my debit card in a timely manner as well. I will continue to be a modcloth supporter.