• ModCloth

ModCloth

Overview

ModCloth has a rating of 1.83 stars from 302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ModCloth most frequently mention customer service, return policy, and store credit problems. ModCloth ranks 2357th among Women's Clothing sites.

  • Service
    49
  • Value
    49
  • Shipping
    51
  • Returns
    38
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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See all photos

What reviewers want you to know

Positive highlights

  • No concerns whatsoever, and the customer service is GREAT!

Critical highlights

  • There is no store credit for all the things I purchased.
How would you rate ModCloth?
Top Positive Review

“I loved 100% of my order”

Martha M.
2/11/22

I finally pulled the trigger and ordered a haul of ModCloth items. I've been thinking about ordering form this company since 2011 but was always scared. I ordered 12 things: two pairs of shoes, 2 skirts, 1 dress, 3 sweatshirts, and 4 blouses. I ordered it on 2/3 and got my order today, 2/9, so shipping was incredibly fast. Because of my excitement I started reading some reviews and was nervous bc of the horrible reviews that were left on here. I spent a lot of money on my order so I wasn't sure what to expect. I'm not sure what people are buying or why their shipping is so slow but my things came super fast. Then of course I started trying everything on and everything fit like a glove and was beautiful high quality material. I'm not sure what everyone else is talking about but my experience was very positive. I will be ordering again. I'm so excited for my new things! I love them.

Top Critical Review

“Poor shipping status and customer service”

Crystal W.
2/23/24

I have ordered a few items before from Modcloth and shipping status has never been great which is why I gave them two stars. I recently purchased two dresses on Feb 2 for a wedding on March 16, so I thought plenty of time. Modcloth's standard shipping is ground economy which means the shipping status is not going to be great, but after 18 days of not seeing the shipping status change and no notice from the company, I reached out to Modcloth customer service. Their response was "We apologize for any inconvenience caused by the delay in shipping and any missed messages during checkout. Our warehouse is currently undergoing a move, which has resulted in temporary shipping delays. However, we have been advised that shipping will resume by approximately 02/29/2024." No where did their website indicate there was a possible shipping delay so the customer could decide to order or not (some folks may not have a deadline). I asked for expedited shipping and received this response "Due to our warehouse moving, we are currently not offering expedited shipping. We are also unable to make any changes to an order after it's been submitted." While shipping on 2/29 would still get the dress to me in 7-14 days (if the shipping estimate date is correct and nothing occurs with the carrier), that is too close to the date I need the dress and I would not have had a chance to try it in time to exchange. I requested a refund, and I am not sure I will use this site again when there are many clothing options out there

Reviews (302)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (113) store credit (24)
Thumbnail of user kendallm133
1 review
2 helpful votes
March 5th, 2024

When I email customer service to check in on shipping dates they just keep giving me new dates a month back. They don't email you to inform you of a shopping delay, just keep your money and expect you to keep checking in with them about when you will get your stuff. Truly hate this scam of a company. Hope I receive the stuff I paid for over THREE MONTHS AGO someday!

Tip for consumers:
May never receive so who even knows!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kmault1
1 review
1 helpful vote
December 13th, 2023

Used to love ModCloth but there have been problems with my last couple orders - items not shipped, items not actually in stock and the latest is that an order noted as shipped on November 8th still hasn't arrived. Received the standard line of international packages can take up to 60 days. Not sure what's happened with the company but I'm tired of being disappointed - they used to be awesome. I'm going to stick with Unique Vintage, Collectif and other reliable online retailers that also sell cute clothes.

Products used:
None, they haven’t arrived. Order placed Nov 3rd and still waiting on Dec 13th.

Thumbnail of user mdavsm
1 review
0 helpful votes
March 20th, 2024

I ordered clothing for my daughter's birthday on January 10th, 2024. I was told I would be receiving information when the order is shipped. After I hadn't received information, I reached out to them and was told that their warehouse was moving and it would be shipped at the end of January. I didn't receive information by the middle of February and emailed the company and was told that the warehouse move wouldn't be complete until the end of February. Now it is March 20th and still, nothing. I have used this site before and have never had problems like this. I understand delays happen BUT the company should reach out to me; I shouldn't have to chase them down. I have just emailed them for a status update. I'm waiting to hear what is happening.

This is it. They have lost my business.

Madonna Davis

Thumbnail of user merrileep6
1 review
0 helpful votes
November 29th, 2023

I ordered a dress for Cyber Monday I'd been eyeing for a while, it was finally discounted so I bought it with 10 left in stock. A few days later it was refunded unceremoniously, but I was still charged for the shipping. I called to see what was up, and the service representative curtly said the item was out of stock and would not be arriving. She refunded me the shipping, then hung up on me. I've worked customer service, so I know what it's like, but the ModCloth customer service representative was unnecessarily cold and rude. This experience makes me not want to buy items from ModCloth again :(

Products used:
None, they never arrived.

Service
Thumbnail of user martham1095
1 review
0 helpful votes
February 11th, 2022
Verified purchase

I finally pulled the trigger and ordered a haul of ModCloth items. I've been thinking about ordering form this company since 2011 but was always scared. I ordered 12 things: two pairs of shoes, 2 skirts, 1 dress, 3 sweatshirts, and 4 blouses. I ordered it on 2/3 and got my order today, 2/9, so shipping was incredibly fast. Because of my excitement I started reading some reviews and was nervous bc of the horrible reviews that were left on here. I spent a lot of money on my order so I wasn't sure what to expect. I'm not sure what people are buying or why their shipping is so slow but my things came super fast. Then of course I started trying everything on and everything fit like a glove and was beautiful high quality material. I'm not sure what everyone else is talking about but my experience was very positive. I will be ordering again. I'm so excited for my new things! I love them.

Tip for consumers:
Make sure you go by measurements and not sizes. That’s why I was so successful with all the stuff I purchased.

Products used:
Everything

Service
Value
Shipping
Quality
Thumbnail of user sashag64
1 review
4 helpful votes
March 26th, 2023

ModCloth had a live stream on instagram. They show all their new clothes and if you comment different emojis they will pick a winner to give a gift card with money for their online shop. So basically you have to sit there and watch the live stream to win. I was chosen as a winner and followed the instructions to DM them and they ghosted me. No gift card. So they lost a customer and my two sisters who used to shop there too. Also, I contacted other helpful people to spread the word. Shame on you ModCloth for making a fake contest so people watch your lives of ugly, expensive clothing.

Service
Value
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Returns
Quality
Thumbnail of user sineadr3
1 review
8 helpful votes
February 12th, 2021
Verified purchase

A few years ago I bought a quilt that came frayed. Left a bad review that they took down because they "do not publish reviews for defective items". The only resolution they offered me was a 10% discount for my next purchase (I spent around $100 for this quilt). TERRIBLE customer service. I should have gotten a complete RETURN for a "defective" item. They didn't even offer to send me a replacement. No integrity with this company.

Service
Value
Shipping
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Quality
Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Sinead. I'm very sorry for any disappointing experience you had with us in the past. It is true that we do not publish reviews that include issues with damage, as those are issues that our Customer Care team needs to handle on a case-by-case basis. Typically, we do issue full refunds or replacements for damaged items, so I am unsure of why a discount would've been the solution for this particular order, but please rest assured that I will share this with the appropriate teams. If you would like our team to look into this particular issue, you can reach out to them at modcloth.com/help, from 9am-8pm ET, Monday-Friday, and 10am-6pm ET on Saturdays.

Thumbnail of user crystalgalewaggs
1 review
0 helpful votes
February 23rd, 2024

I have ordered a few items before from Modcloth and shipping status has never been great which is why I gave them two stars. I recently purchased two dresses on Feb 2 for a wedding on March 16, so I thought plenty of time. Modcloth's standard shipping is ground economy which means the shipping status is not going to be great, but after 18 days of not seeing the shipping status change and no notice from the company, I reached out to Modcloth customer service. Their response was "We apologize for any inconvenience caused by the delay in shipping and any missed messages during checkout. Our warehouse is currently undergoing a move, which has resulted in temporary shipping delays. However, we have been advised that shipping will resume by approximately 02/29/2024." No where did their website indicate there was a possible shipping delay so the customer could decide to order or not (some folks may not have a deadline). I asked for expedited shipping and received this response "Due to our warehouse moving, we are currently not offering expedited shipping. We are also unable to make any changes to an order after it's been submitted." While shipping on 2/29 would still get the dress to me in 7-14 days (if the shipping estimate date is correct and nothing occurs with the carrier), that is too close to the date I need the dress and I would not have had a chance to try it in time to exchange. I requested a refund, and I am not sure I will use this site again when there are many clothing options out there

Products used:
dresses, bathing suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user heathers1838
0 reviews
0 helpful votes
June 29th, 2022

Very disappointed in ModCloth customer service. I bought $70 sandals in March, did not wear until June, and one has already fallen apart. ModCloth will not replace or refund outside the 28 day return window. I will not purchase from a company that will not stand by their product quality.

Thumbnail of user tatens
Jason B. – ModCloth Rep

Hello, there. Thank you for reaching out with your feedback about this product and our customer service. A manager will be responding to your FB message directly to get this matter resolved.

Thumbnail of user larissab57
1 review
4 helpful votes
July 4th, 2023
Verified purchase

I hadn't shopped on ModCloth for a couple years, but I happened to be browsing the site recently and spotted the cutest dress! I ordered it right away and started imagining all the places I'd wear it this summer.

Only, I placed the order June 1st and I'm still waiting for the dress to ship. (Today is July 4th)

I have contacted Customer Care several times to find out what has happened to my dress, and each time they tell me to be patient and give me a new date to wait until I should follow up again. Now they're telling me their hands are tied until August 20th. This is absolutely unacceptable as my credit card was charged on June 6th.

ModCloth used to be my favourite store. I'm sad to say I have completely lost faith in them as a company. Don't order from here if you want to get your items.

Products used:
Bought a dress, hasn’t even shipped after a month so I probably won’t use anything

Service
Value
Shipping
Thumbnail of user mollyp136
1 review
0 helpful votes
May 4th, 2022
Verified purchase

I bought a dress, on sale, from ModCloth. Buried in fine print they advised (sent me the fine print) I could not return the dress for anything. Anything. The dress had decided on the bodice and fit a bit tight. I was HAPPY to exchange it since I have been customer of theirs for several years. No. Nothing can be done. Read the fine print. Terrible business model and customer service. Reported them on BBB.

Tip for consumers:
Don’t use this site.

Products used:
A dress that was damaged and unable to return it for an exchange or refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Molly. I'm very sorry for any frustration regarding our return policy, or your chat with our Customer Care team. It is listed in our full policy on our website that items that are listed as final sale when purchased are not eligible for returns (https://modcloth.com/pages/return-policy). We are also unable to process exchanges where one item is swapped out for another. However, as was mentioned in the chat you had with our Customer Care Advocate after the damage of your item was brought to their attention, we are always happy to assist if your item is damaged or incorrect, as long as images are provided. If you can email those images to support@modcloth.com, we'll be glad to help.

Thumbnail of user aa699
1 review
1 helpful vote
June 20th, 2023

I got a defective blouse. Took it out of the shipping material and the seems were coming apart. They said they would reimburse me, that was May 26th. This is June 20th still nothing. Just an email stating they will. Never buy there again!

Tip for consumers:
They lost a really good costumer.

Products used:
Can not use any of there clothing. All falling apart. Not as what is shown on website. Now I need to toss this blouse in the garbage and buy from a reputable company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ds1409
1 review
1 helpful vote
January 13th, 2023
Verified purchase

From like 2012 - 2015is they were so fun, good quality and good customer service. But once Walmart took over, they started churning out weird, low-quality garments, and even though Walmart is no longer involved, every time I've tried to go back, the materials don't feel good on the skin, are poorly proportioned, or are flimsy/see-through. It seems like they've gone in a Fast Fashion-y direction; some dresses are so see-through that you can tell in the mannequin photo, and I worry that those are going into the landfill after 0 - 2 wears. I've tried multiple times in recent years and it's just not the same.

Service
Value
Shipping
Returns
Quality
Thumbnail of user d.m2
2 reviews
9 helpful votes
January 9th, 2022

I used to love Modcloth. I truly don't know what happened. Now, the clothes are low quality, overpriced, and the return policy and shipping charges are a bit extreme ($12 to ship only one item! On top of that, if the item doesn't work out, not only do you lose out your $12 but. Another $5 is deducted from your return! Plus, you only have 28 days to get your return in the mail AND good luck trying to talk to any customer service rep--you'll be on hold for an hour!).
All in all, Modcloth is NOT worth your time or your money. I'm stuck with $70 merch credit. After I spend it, I'm done with Modcloth FOREVER

Tip for consumers:
Not great.

Products used:
Clothes

Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, there. Thank you for reaching out with your honest feedback. I apologize for any disappointment regarding shipping and returns costs. We did have to make changes to those prices, due to higher internal costs. I understand your frustration, and will be sure to share that feedback with the appropriate teams. I also apologize for any trouble with getting in touch with our Customer Care team. They are a small group, so response times can be delayed, if they are experiencing high call volumes. If you were placed on hold for a long amount of time while in a call with a Customer Care Advocate, it sounds as though there may have been a connection issue - but I will be sure to share your experience with the appropriate teams, as well.

Thumbnail of user jasmino17
1 review
2 helpful votes
May 1st, 2022

BEWARE! This company has had my return for 15 days now, and has acknowledged twice it has my return in their possession, but has not refunded me. The first email said within a week, then 14 days, then maybe around May 5th which will be 20 days. This is really ridiculous as they have acknowledged they have it and no other online store does this to their customers. Worst customer service ever! I have turned them in to the better business bureau and will let others know on social media to BEWARE of this scam of a company!

Tip for consumers:
Avoid this site

Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Jasmin. I'm sorry for any frustration or confusion regarding our return processing time frame. As stated on our website, it can take up to 14 business days to get a return processed after it is received back to our fulfillment center. You can read more about this here: https://modcloth.com/pages/return-policy. Please rest assured that if you do not receive your refund within that time frame, our Customer Care team will make sure it is issued for you. We will not leave you empty-handed. In the meantime, I will be sure to share your feedback with the appropriate teams.

Thumbnail of user mariar2046
1 review
3 helpful votes
January 6th, 2022

I purchased a couple items from ModCloth for my daughter for Christmas that I tried to return. According to the return policy returns are allowed within 28 days from when they were shipped. I missed it by a day and they would not allow my returns. Even after I informed them that it was a Xmas gift. All tags are attached. Items are in same condition as I received them.

I have been shopping here for many years. Was told they were bought out and the new company change their return policy. Sadly won't be shopping here again!

Tip for consumers:
Read the reviews. Not the same ModCloth since company was bought out !!

Products used:
Shirts, skirts, accessories

Quality
Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Maria. I'm sorry for any frustration regarding our return policy. It has had to change recently due to changes and updates within our systems. I understand your disappointment, and will be sure to share your feedback with the appropriate teams.

Thumbnail of user raelynnr2
2 reviews
4 helpful votes
February 12th, 2022

When I would order from ModCloth in the past it was always a wonderful experience but the quality of the products they sell has suffered tremendously, the products are cheaply made and marked up WAY too much for what you're getting. The dress sizes are incredibly inaccurate, clothing that is purported to be for plus sized women is absolutely inaccurate and for that reason I am having to return three items from their online store. Absolutely NO allowance for large chested women in their dresses, you used to be able to leave reviews on their site about this but I suppose they were getting too many poor/negative reviews. Save your money and spend it on quality clothing from reputable brands and save yourself the disappointment of their misleading marketing. There's no worse feeling in the world than being excited you found something beautiful for your body only to have your confidence shaken by the misrepresentation of the company's "size charts". It's a shame.

Tip for consumers:
Don't waste your time, buy quality clothing for less. You'd have better luck in a thrift shop

Products used:
earrings, still cheap, just had a post on the back bend when putting it into my ear...keeping them because they are still cute.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Raelynn. Thank you for your honest feedback. I apologize for any disappointment regarding sizing. Please rest assured that we remain committed, as we always have, to offering as many sizes as possible. We work hard to make clothing in fits that our customers will love and feel comfortable in, so if we fall short of that, we absolutely take it seriously. I will be sure to share your feedback about this with the appropriate teams. If you're ever in need of assistance with finding the right fit, our ModStylists are always happy to assist. You can reach them here: https://modcloth.com/pages/modstylists. You can absolutely still review your products, either through the email that is sent after you order, or through the product pages themselves on the website. I will certainly share your words with the appropriate teams.

Thumbnail of user skyes41
1 review
5 helpful votes
August 2nd, 2021

I used to love Modcloth; I have so many pieces from them that I wear on a daily basis. The quality has never been perfect, but nothing in this last order fit well. All of the dresses I ordered were too big or too small, weren't proportioned right, had bad stitches, had no lining in lightweight fabrics, or had no pockets. I had to go out of my way to get them to issue me my refund, even though they've had my returned items for 12 days! Between this, the website losing customer information and faves, and no longer being able to exchange items instead of returning them, I will NEVER shop here again.

Tip for consumers:
The quality does not match the price!

Products used:
I kept two dresses and a pair of sweatpants, but I ended up hating all of them and wished I'd returned them as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyl847
1 review
1 helpful vote
May 30th, 2022

Some items were as expected but others very low quality compared to how portrayed on social ads and Webstore. Was missing a set of earrings from my order and company claimed they were in the shipment (first saying placed inside shoes, next saying placed between clothing). Either way, I never saw the earrings arrive. They offered to resend only if I paid shipping. No thanks. Wouldn't recommend purchasing from them online. Possibly in store this wouldn't be an issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Ashley. I'm sorry for any disappointment with your recent order. We do often ask customers to check various spots in their order if they don't receive smaller items, such as jewelry, as those items sometimes get shuffled around within a package. We are usually happy to re-ship missing items, free of charge, so I am not sure what the issue may have been there. Please feel free to email us at caresocialteam@modcloth.com with your order information, and we'll be glad to take a look into this and see how we can assist.

Thumbnail of user amys2802
1 review
3 helpful votes
September 13th, 2022

I have been shopping with Modcloth for my years. They were a terrific company. Not anymore! Customer service has declined and so has their products and costs. Shipping is $12.00 for UPS not $7.50 Fedex as before. They used to offer a $5.00 credit for returns if you did not want a refund... no more. The quality and designs of the products has gone downhill. Customer service has limited hours and forget trying to speak to a sylist. They are never there either on the phone or chat!

Thumbnail of user sydneyp85
1 review
2 helpful votes
December 15th, 2021

They do have some cute stuff, at a hefty price tag. I prefer "Unique Vintage" myself. That being said I have ordered from Modcloth before. The sizing range is all over the place. Even looking at sizing guide and taking my own measurements with a ribbon measure I can never seem to get the size right. It's like one thing will fit then the next is way off. Also I recently ordered two dresses during their cyber Monday/Black Friday sales. It said they shipped out a few weeks later, then a few days after that one of the dresses was refunded and is now sold out. Absolutely ridiculous. The other dress is stuck some place several days late and has no updated date for delivery. I just don't think they should take my order, hold my money for weeks then go oops this is actually not available.

Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Sydney. I'm very sorry for any disappointment regarding your recent experiences. In terms of size and fit, we know that our products can vary, since we receive items from many different brands. Please rest assured that we're always working to improve sizing with our own internal teams, as well as our external partners. If you ever need assistance with finding the right fit, our ModStylists (https://bit.ly/3sToArh) will be glad to help. I also apologize for the oversale within your recent order. This can happen during bigger sales, such as Black Friday and Cyber Monday, when stock is turning over very quickly. Sometimes, the site does not catch up to our physical inventory right away, and there aren't as many of an item available as are showing on the site. I understand this is frustrating - please know that this is not intentional, and something we're always working to improve upon. I do hope you received your other item, but if not, please reach out to our Customer Care team (https://bit.ly/3EOyTzw), and they'll be glad to assist.

Thumbnail of user katelynn36
1 review
3 helpful votes
December 12th, 2022

DO NOT SHOP HERE! I spent over $300 on Christmas gifts from them! The package was never delivered and the company refused to replace or reimburse me! Terrible company with disgusting business practices! SHAME ON YOU GUYS!

Thumbnail of user tatens
Jason B. – ModCloth Rep

Hello, Katelyn. I am so sorry to hear your order was mis-delivered or stolen from your mail room. It is very unfortunately that these kinds of things seem to happen more frequently around the holidays. We are sorry about your first impression and experience with Customer Care and would like the opportunity to do better. A member of our team should be reaching out to you shortly to discuss how best to help. Thank you for your review.

Thumbnail of user karrieh35
1 review
1 helpful vote
July 7th, 2023

I placed an order on June 14. Emailed a couple weeks later as I noticed it hadn't shipped yet. I have emailed now 3 times and have not received a reply. It's now July 7th and I have heard nothing but they have my money. Even if it will take a while to be shipped, a reply would have been nice.

Service
Shipping
Thumbnail of user ninal150
1 review
3 helpful votes
October 29th, 2021
Verified purchase

I used to love buying clothes from Modcloth - they would send a little packing list that would double as a return slip for anything you wanted to return, along with a prepaid stick-on label. In the last year or so, everything has changed. Now you pay for shipping both ways on a return, and the process feels purposefully designed to be convoluted to discourage returns (you're gonna have to dig through your emails to find an order number, try to resize a return label formatted for a label printer, print multiple pages that must be included...) The dress I bought was missing a button, so I'm out $15 in shipping costs for a dress I'll never wear. They've lost my business for good.

Service
Value
Shipping
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Quality
Thumbnail of user tatens
Jason B. – ModCloth Rep

Hi, Nina. I'm sorry for any disappointment, as well as for any issues with the item you ordered. I will certainly share your feedback regarding the returns process, as there have been some changes since our site and system updates earlier in the year. Regarding your dress, we always ask that you please reach out to our Customer Care team if you receive an item with damage or defect, so that they can take care of the issue, right away. If you haven't yet spoken with them, please give them a call at 888-495-9699, or chat with them by clicking the "M" icon at the bottom-right of any page you're browsing on the site. You can reach them from 9am-8pm ET, Monday-Friday, and they'll be glad to assist.

Thumbnail of user lanab3
2 reviews
3 helpful votes
October 2nd, 2015

In a nutshell, I <3 modcloth! I regularly buy my clothes from this site. I recently bought a dress that did not fit. I returned it and 4 months later hadn't been refunded. Turns out modcloth didn't get the package either so maybe fedex lost it. Anyway, the rep I spoke with was understanding and kind, and refunded me anyway (maybe I lost a few bucks in the return process, but hey). Good customer service and awesome clothing. I highly recommend.

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Feel confident, look stunning & be the best you. Shop ModCloth for fashionable vintage-style must-haves including clothing, swimwear, decor, shoes & more.

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Thumbnail of user tatens
Jason B.
Typically does not respond to reviews

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