Sarah L.

Does anyone remember the days when Modcloth was fast? I'd order clothes and get them within a few days. Now it's closer to two weeks by the time they process the order and ship (and I'm in NYC, pretty close to their warehouse).

The quality of their products has always been hit or miss, so I'm prepared for somewhat expensive items to arrive and look cheap, or vice versa. Overall, it seems that Modcloth has gotten too big too fast--they seem incapable of keeping up with stock (I often find that out-of-stock items linger on the site for ages, taunting me) and getting that stock to customers. My most recent order has been "in process" for days. When I asked if I could just cancel, they would not let me. Like many other customers, the items I ordered won't arrive in time for the event I ordered them for. I'll be sending them all back. I wish they'd get it together and be the efficient company they once were!