Ordered sunglasses Dec 2 and after 15 days they have not shipped. Customer service was no help at all. Their own site claims a label was made 12/7 but item still not shipped. They claim it is shipped when the label is printed. Would NEVER buy from them again. Who knows if I will ever receive the sunglasses. If not here by Friday I will dispute the charge on my c.c.

The customer service for this store and their umbrella company urban outfitters is abysmal. God forbid there's any issues with your order or account, which they themselves cause because their representatives are completely incompetent or just don't care, don't expect any real time assistance and forget about any resolution after they string you along. This is, I feel, a niche clothing brand targeting a specific market, and expensive to boot. Alienating their customer base and instead of trying to resolve issues, simply cutting off customers is really a miserable way to conduct business. Do their corporate officers know or care how their customer service departments are handling their consumers? I would still love to shop some of their pieces, but have been prevented from doing so directly with the company, and after the awful way they have treated me as a loyal customer, I just don't want to have anything to do with this brand ever again, and I've previously spent hundreds, possibly thousands with them.

I ordered a pair of boots that never arrived, I was given the run around for a month, your order has been delayed, you should received it any time now, and last excuse you put in the wrong address, nothing but excuses and yet no money has been returned. Do not order from this store unless you want to give away free money...

Got tired of having items sent that was not at all the colour depicted. Huge false advertising. As well they do not have quality control. I was sent out a blurred lines dress which has a hole in it. As i live in canada, after exchange and duties, this was a huge amount of money.
When you call they offer you a 15% discount which is a slap in the face because the dress cant be worn with holes. When i returned the item, they never paid me my return shipping. It was there fault they sent out a damaged item.

Ive learned if i like something i Pinterest it and get it off Poshmark or ebay later.

The shipping is terrible. If you are going to charge those prices have a better shipping carrier. The package marked as delivered and clearly not here. So disappointed. Never again will I order on line from free people Do better

Several items online in my purchase resulted in "out of stock" five or six days later. Inaccuracy of their inventory or fraud? Reaching out to customer service could have been a better use of time and energy. I experienced wrong and conflicting information and was unwilling to hear or help. The whole process leaves you drained, finding that no one takes accountability for things done or said. This purchase was my last experience with FP. I will never deal with them again.

Online ordering is a disaster. They do not care about their customers if an issue comes up and will tell you there is nothing they can do. Their recent holiday promo was misleading and they refused to address my issue and flat out said they couldn't help me. Very puzzled how they have no contingencies or directives to resolve customer issues other than "sorry there's nothing we can do but let corporate know your concerns". Hesitant to support this company going forward.

They advertised $100 credit for $150 spent with some small print saying "see details". There was no link to the details even after I scoured their website. I placed 3 orders and each time it added the $100 credit to my cart. Now that it is time for them to "pay up" two weeks later, the details are available in the single emailed credit and say one per CUSTOMER. Well, I paid for one order and my husband paid for the other, but they are not even willing to admit we are two people. So guess what...orders are being returned and I just won't be shopping there anymore. I'm very disappointed in their misleading "bait and switch" tactics and their lack of customer service when overall I have spent over $600 there this holiday season. I won't be making that mistake again!

The quality was really low, for the high price, and the materials and craftsmanship were very poor and comparable to some very low priced venues like Sh--ein which at least are dirt cheap!...Would never order anything from them again. Using them as rags around the house.

While I do love the clothing and have been a loyal customer, for years, I have never been so poorly treated by customer service. An order was marked delivered and was in fact not. I was home at the exact time the notification came through. I attempted to get in touch with customer service via email, chat, website, and phone. After multiple attempts and hours of wasted time, I have gotten no response other than automated messages asking me to wait another 48 hours for review. My gifts that I paid good money for will not only not arrive in time for Christmas but they have my money and are not willing to take a call to help me resolve it. If they wish to sell to real people then they need to have real people servicing the customers not automated bots.

I ordered a pair of the CUTEST pants for my birthday. After tracking it multiple times, I received the same message that the label was not created. Had no idea what that meant so I decided to call after 2 weeks. They told me that I needed to call in two days so they could open up an investigation. I called and they gave me the run around. I stressed to them that I did not want a refund. I just wanted my pants and was willing to wait for the replacement to be shipped. I called again and they confirmed that they did not know where my package was. Today I received an email that my money was refunded. I was UPSET. I called them back and they told me that I will have to pay and reorder them like I did the first time. WHAT? Makes no sense. I have had way better customer service from cheap places. Apparently I will be refunded in 3 days. I'm definitely not going to spend another $80 to most likely go through the same experience. I will NEVER ORDER FROM THEM AGAIN.

I read a lot about Free People. I ordered from them.
Big mistake
Twice, they did not deliver the item I paid for.
The second time, they sent me an empty container.
The first time, a bra/top that was of terrible quality and I did not even order it.
So. 45 days later, I still do not have the item I ordered and paid for. I ordered it from the brand, and of course they delivered!
If you see a product you like, please do not order from Free People.
Order from the brand.
The Free People franchise?is horrible

I ordered clothing from Free People on November 24,2022. The estimated delivery was December 7,2022. It is now December 23,2022, and there is no sign of my package. They use such a cheap means of shipping merchandise that it becomes the lowest priority for the post office. I spent 4 hours today driving around town trying to find this package and still don't have it.

I bought these sandals last June for $160. They are falling apart. Only worn for a few months. I have a $25 pair of flip flop that I wear all the time and they still look great after three years. If you enjoy being ripped off this is the place for you.

I have been a customer for several years...no problems. Recently I purchased a beautiful artisan necklace but had to return it due to dainty chain not being my style. I have been talking to customer service now for weeks trying to get my refund and even though I have proof from tracking that the return made it back...they have no record of item being checked in. I suddenly realized today that they think I sent back an empty box which explains their curt behavior with me on the phone. It had to have been stolen from one of their own employees working in the Warehouse. They said the only thing I can do is contact my bank and that I am basically out the $300 store credit I used on item as well.
I will no longer be doing business with this company and I urge others to think twice before ordering as well.

I spent over 200 dallar to buy pants and gave 100 coupons as a gift. Then, I used coupons to buy clothes that didn't fit well and applied for a return. They agreed to the return and gave me a return label. However, when I called and asked if the returned coupons had not been sent to me yet, their response was that the coupons were disposable and I had already returned them. They couldn't refund me the money or return the clothes to me. What kind of garbage company

I used to love free people- quality has gone down the drain! Customer service is horrendous! Outsourced to India/sad sad new business model.
They say their return policy has changed however, you can't find the return policy anywhere online!

I returned an item bought for over £110 but despite posting it two months ago, I have still not received a refund. I have contacted customer service numerous times but they are still not providing the refund. Do not use this company. Free people cannot be trusted. Thief.

I returned an unused $100 free people belt with tags attached that they received on 8/25/23. They have still not returned my payment to me. They sent an email stating they had received it and stated they were working to refund me as quickly as possible. Not true. I interacted with possibly a free people bot that was supposed to be a representative that stated it would be maybe 15 days to return my money. Their return policy does not make any such statement.I have read better business bureau reviews regarding free people online returns having many issues with free people refusing to return payments to their customers. I've been a loyal free people customer for years and have a closet filled with their clothes. I will no longer support the company with my business, as they have made no attempt to support me as a valued customer
Buy at your own risk
Go read the better business bureau reviews
Shady

I have cancelled an order from them more than a week ago and still haven't gotten my refund. $149 to the trash can. These people think you are an idiot telling you "wait 24 hrs it will be ready" or "we have escalated this issue" each time you try to contact support team, wonder how their website is still on given how little respect they have for the customers