I have been a customer of free people for years. The last two purchases I had an issue with my deliveries. The customer services is ATROCIOUS! They have no interest in helping you find your package once it's lost and basically told me to call back if the package doesn't show up in ten days. They won't track it, they can't even tell you if it's the postal service or UPS that has it. I got a super on the phone both times and again. Absolutely no help whatsoever. I love the clothes but they have lost a customer..

This site is so fabulous! I love all their clothes. It is my favorite place to shop. It might be a little too addictive, because there stuff is just so amazing. All their clothes are super cute and unique. Most stores sell the same boring crap. Looking through the clothes on this site is like visiting an art museum/ runway show. Love it!

They also have stores all over the place, so you know that it isn't a scam. I don't trust just any website. It is a lot more fun searching online for clothes, and their selection is better than going to the store.

Beautiful clothing, but if i order more than one item they'll separate the items into different packaging? This is a huge problem for me considering they always forget to send out the rest of the items. I just recently ordered two items, but only received one of them. The item that i really want and what was the actual expensive item has not came yet and it's been two weeks. It's happened before that i have to email or call to see what's going on with my packages. I've learned my lesson. I won't order more than one item at a time...

Michael got my issue resolved of my account being on hold in minutes. We quickly resolved the problem with his kind & very personable guidance. He deserves the biggest shout out because I had been working to get this issue resolved for almost 2 months & Michael fixed it in minutes! Go Michael! You are appreciated in Norfolk, VA!

I've always been happy with my clothes from Free People. I use to order from them all the time but stop because they use Laser Ship to deliver my items. My items never are never delivered on time. I've asked them to call me when the driver gets outside. Instead they call me after to tell me that a unit number is not on my package but the day before it was they couldn't get in the building. I've decided to stop ordering from Free People until they change their shipping company. I gave them 3 stars because of delivery.

I have been purchasing clothing online from Free People for the past 6 years. I have not had a bad experience with shipping, refunds or communication. I have only had to call customer service twice and both times my issue was not only addressed quickly but I also received a discount for my trouble on my next purchase. I have a whole closet full of Free People clothing and I love every item.

The shipping is terrible. If you are going to charge those prices have a better shipping carrier. The package marked as delivered and clearly not here. So disappointed. Never again will I order on line from free people Do better

Delivery service seems unable to identify a simple address in the heart of California - if you don't live in the States, don't even bother ordering from this company, they will never find your address anyway. Customer helpline was unhelpful and underwhelming, told me to "wait" for their internal investigation, never got back to be with their findings/conclusions, never explained what happened with my package, never explained what had happened. I "got" a refund which has not arrived yet. Having such bad delivery service says a lot about a company - if these are their delivery standards, clothing quality is unlikely to be at a high standard. In conclusion: just order an Amazon dupe - cheaper, faster and more reliable customer service.

Ordered a gift card that should have been delivered in one hour….6 days later, still not there. Contacted them to be told that it was on hold for verification. No one contacted me!
Customer service sucks here'

Returned a dress that looked TERRIBLE (in my opinion) in person! Returned dress immediately and proved mailing and tracking and date of Free People's receipt of returned item. I have documentary proof of delivery back to Free People. Was told by one agent that their policy is to credit account within three weeks after return. Took several calls to some uninformed and rude customer service staff to get money refunded after several days. Very bad experience. Usually love their clothes and was a good, repeat customer. But at this time, I am so angry and disappointed at the way I was treated by their representatives, I seriously doubt I will order again from them! Would rather buy in person in a store because I usually love the brand.

I would feel safer ordering on Facebook from an unknown Chinese retailer than ordering from Free People. Orders placed with next day shipping haven't been received a month later and every customer service rep has a different story. All of them are contradictory and essentially lies. While I like the clothing, the customer service- particularly the shipping- is an absolute nightmare. I order online almost daily and have never encountered worse service. This company needs to get it together.

I am a regular customer with free people and have been very pleased till now. I did not receive a pair of shoes in my order. When I called to tell them they told me "too bad" for that reason I will never shop there again... very poor customer service

I was sent someone else's product, And still charged for my own. I spent over four hours (at least) trying to remedy the situation. There was a lack of continuity with each rep I spoke with and many did not understand how to resolve the problem. I then had an account hold after trying to call an assigned rep at least ten times and leaving detailed vms with no response. They wanted me to pay for the other customers product as well that I did not order nor did I want. Two of the reps could not even send the attached smart label for return correctly. By far my worst online ordering experience for any online purchase. Very disappointing and still not fully resolved. Offered nothing but a headache and I have to drive to drop off the product myself as they are too cheap to send a driver out to pick up from my address.

I ordered the All Star Solid Pullover in black on the app for $99. When I received the product the tag price was $88. I called customer service and the lady said to email them with a picture of the tag and my order number. Still waiting to hear from them. Just be careful when buying online or on the app. They charge more!

I'm a loyal free people customer, I live in a small town that makes it hard to shop so I do most shopping online. I know their brand and I deal with their $#*!ty customer service. I'm not a well off girl but I save to be able to purchase what I do on the site. Take it from me and like all the reviews everywhere this company sucks at the service level. Yet we still shop here. I ordered a month before they were supposed to ship a pair of pants and a jumpsuit, I guess because I don't spend *******. 00s of dollars a week my order went to someone else, I was no longer able to purchase even after I purchased these pants months before the release. These people could care less. $#*! free People