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Here’s what consumers have asked with answers from Free People staff and previous consumers.
Free People's Corporate office and Customer Service heads tie the hands of their representatives. It's awful and I wouldn't ever shop there, again. Too much hassle and disrespect to their customers. They charged me almost $500 for my order; sent an email telling me it had been delivered; it had NOT been delivered! I'd shop elsewhere. Just check all of the horrible reviews. Wish I'd done that before ordering. Good luck.
