HILLARY g.

I ordered a pair of the CUTEST pants for my birthday. After tracking it multiple times, I received the same message that the label was not created. Had no idea what that meant so I decided to call after 2 weeks. They told me that I needed to call in two days so they could open up an investigation. I called and they gave me the run around. I stressed to them that I did not want a refund. I just wanted my pants and was willing to wait for the replacement to be shipped. I called again and they confirmed that they did not know where my package was. Today I received an email that my money was refunded. I was UPSET. I called them back and they told me that I will have to pay and reorder them like I did the first time. WHAT? Makes no sense. I have had way better customer service from cheap places. Apparently I will be refunded in 3 days. I'm definitely not going to spend another $80 to most likely go through the same experience. I will NEVER ORDER FROM THEM AGAIN.