I ordered a metal belt, which arrived with two giant kinks in it, plus there was no way to even clasp it shut. It was very obviously defective. So I returned it with the shipping label included in the box for returns and made sure to note on there why I was returning. They then refunded only the price of the item and I had to call and fight with them to get the shipping refunded as well. After I wrote a review saying all of that, they emailed me and said that they do not post reviews about items delivered in less than satisfactory condition. That is completely dishonest, and I will never shop there again. Companies should not be able to just choose to not share bad reviews.
Hi there, Kim. I'm so very sorry to hear that you received a product in less-than-stellar condition, and for any disappointment in the overall experience. I am going to follow up with you via email to see how I can further assist. In the meantime, I would recommend removing the photo you posted which includes your order number, for your security. We wouldn't want your personal order information posted publicly online. I apologize, again- you should be hearing from me very shortly.