k w.

I ordered an eyelash curler in the beginning of December. A very simple order, one item, around 36 dollars. It was intended to be a Christmas gift, so I ordered it long before Christmas, almost a month ahead of time.

I had ordered from Neiman Marcus once or twice previously, and shopped at the store with no issues over the years. So, I was blown away when this happened. Essentially, without wasting too much more time, I ultimately ended placing FOUR CUSTOMER service calls, amounting to over an hour of call time. Each time, I was told to wait for my package, which was showing as on the truck for delivery, and being updated daily, but then never being delivered. Ultimately, Christmas came and passed (a month out), and they told me the package was still coming. I asked them to cancel my order on the third call, and they told me to wait, and promised it'd arrive by Tuesday. Tuesday came and passed, so I called again.

I told them I wanted a refund immediately, and my order cancelled. They refused to refund me until the package was returned to sender. I was shocked, as the package had clearly been lost for a month, and I'd wasted so much time. The woman I spoke to agreed that management was in the wrong, and should have refunded me immediately.

Two days later, I checked tracking again, and lo and behold, my package was located, and on the way back to the factory. It eventually arrived, but never to me. (Oh, and I'm never sure if I was refunded, because I the charge was over a month old, and I was too exhausted and angry to check. Double bonus, by the time the package was returned to sender, Saks Fifth Avenue had already delivered the same eyelash curler they never delivered to me. I placed the order from them the day I cancelled my order with Neiman Marcus, and they agreed to return to sender.)

Long story short, I will NEVER ORDER or shop at Neiman Marcus ever again, and they have the absolute worst customer service, shipping and management (overall logistics) I have ever encountered in my life.

I wish I could get the time I spent back. It takes FIVE screenshots to show you the tracking history of the package. An entire month's worth... literally, it makes me so angry thinking about this again.