I have to get really mad to posts reviews and neiman Marcus has infuriated me. I purchased an expensive Valentino bag online and then a friend told me that the bag is 60% off at Saks and Barneys and 4 other retail stores. Since I placed the order already I would assume with all the money I spend at neimans and I'm a good customer they would price match because they say they will.
Saks and Barney's and harrods had a couple of bags left. I emailed neiman Marcus the link but by the time almost 2 days later they reviewed it the bags were all sold out. The same exact bag. They are claiming they cNt price match unless its in stock. I would have bought the bag yesterday or the day before somewhere else. They have proof of the bag being 60% off at more then 4 competitor stores. They are selling this bag and tins of other full price. This is disgusting and the fact that they won't price match is horrific since they were in stock when I originally contacted them.
There customer service is horrible no wonder the stores look like they are going to $#*!. Maybe they are going bankrupt. They are ripping off customers left and right. I will NEVER shop here again. I have worked in retail as a manager and this is appalling.

I WENT ON LINE AND ORDERED A PAIR OF SHOES FOR $110. I GAVE MY CREDIT CARD INFORMATION AND THEN WAS TOLD THEY WERE OUT OF STOCK. I NOTICED THEIR WAS A HOLD ON $110 FROM MY BANK. CUSTOMER SERVICE TOLD ME I HAD TO WAIT 5 DAYS AND THEN CALL MY BANK AND ASK THEM TO RELEASE IT. IT WAS THEIR MISTAKE BUT ALL THE HASSLE IS ON MY PART. VERY UNHELPFUL! NEED TO REVAMP THEIR SYSTEM TO NOT TAKE YOUR MONEY WHEN THEY NO LONGER HAVE THE PRODUCT. SO NOW I WILL HAVE TO DO WITHOUT MY MONEY UNTIL 5 BUSINESS DAYS ARE UP AND THEN I'LL HAVE TO CALL THE BANK AND GET IT RELEASED. BAH HUMBUG!

I went to Neiman Marcus I told the cashier I want a Gucci clutch she said oh we don't have this one in stock but i can order it for you so I said okay that's fine I received the bag within a week or so they totally sent me the wrong bag the one I had ordered was around $1100 the one I received was for $1600 so I took it back and told them this isn't the bag I ordered so the lady told be well that can't be we can never send you a wrong bag it's not possible I'm standing there staring at her face like wtf are you serious right now. Anyway she told me since her manager is not here she can't do anything but we're going to "investigate" to see how this happened. So I did paperwork and they kept my bag and said they will get back to me by Monday It was such a nightmare I felt like they thought I stole the bag or something I would never buy anything from this store ever again!

Most slowest and unprofessional customer care department store i ever seen in my ENTIRE life!, when you ordering on line, it take take 5-7 das just receive email confirmation and trucking number, they lost some items and never informed me was waiting delivery 10 days, canceling order without informing clients, lost few items was never delivered and they never inform customers till you start to call them.
Will not shop on line NM ay more, like SAKS AND BLOOMINDATES as they are very professional customer care!

I ordered something from Neiman on 11/26. I realize it's the holiday season, so I wasn't expecting my item to come super fast. We are now at 12/14 and I still have not received the item. I have talked with their CS team multiple times and have basically been lied to every time. I was first told the item would arrive on 12/7. Well, that came and went. I was next told 12/10, then 12/13, then I was told that it would ship on 12/14 and arrive on 12/15. It's 4 p.m. East Coast time and my item still hasn't shipped, so I contacted them again and was told it would arrive 12/16. I have repeatedly told the CS team that I keep getting told different days every time I write. One lady even told me that the dates were just estimates. Ok, but they keep changing them. Why not just tell me you have no idea? To make matters worse, according to their website, I could place the order again today and have it delivered with free 2-day shipping. If that's the case, where is my order? Their CS team sucks and so does their shipping. I will never order from here again. Never!

Received a letter signed by Victoria Castilla (Manager, Customer Care Center) asking for my feedback.
Called Customer Service to clarify the purpose of this letter, and ended up with absolutely HORRIBLE customer experience
The person who answered the phone (didn't state her name) was extremely rude, spoke obnoxiously, and when I asked her to be more specific about the topic we discussed she asked me: "What is your language? What country you were born and raised?". That was totally inappropriate and sound like interrogation.
Lately, when I talked to the supervisor of the customer service, she refused to provide the name of the rude employee and was not polite either.
It is unbelievable that so called high end retailer has so poorly trained customer service.
I've been Neiman Marcus customer for 20+ years and was always pleased by their efficiency and excellent customer service. Well, it is all in the past, the things got changed and not in a good way. This company stoop way too low. I will definitely stop shopping in this store and will share this awful experience with as many people as I could.

Unhelpful and unapologetic. Was literally delivered the wrong products (after a long wait) and the customer service rep couldn't care less, and did not try to fix the problem.

I told myself after my last unpleasant online shopping/ return experience with NM that I wouldn't ever go though that again…well I DID and the one positive thing I can say about them is that they are consistently lousy at returns… I sent my return ( which was impossible to track) …20 days later & still no refund, I call customer service and I'm told I need to wait 10 more days…. Finally I told them I was going to have to have the charge reversed through my credit card company and whalaa, I got my refund. Avoid a headache and shop somewhere else.

Terrible experience. I paid $200 for shoes for my wedding, a few months later I was diagnosed with small fiber neuropathy and have very little feeling in my feet accompanied by poor balance so these 3 inch wedges just weren't a great idea. I decided to chat with a Nieman Marcus agent and see if they would be willing to help me out. The agent agreed to authorize the return as long as I paid the shipping, which I found more than fair seeing as I was months outside of their return window. I pay $25 for 2 day shipping with insurance through the postal service and after if finally makes it to texas it lands in the middle of the snowstorm so an other week passes and my shoes finally arrive for my refund only to be turned away and sent directly back to me because... You guessed it, out of the return window. I chat with an agent and explain the I was told the return was approved and they apologize and say there's nothing they will do for my except refund my shipping costs. So here I sit, no shoes, wedding in 3 months, hopefully they show up by then, and my choice is spend another $200 or so on a second pair and be in this for $400 or risk my crap balance and feet I can't feel forsaking me in the middle of my wedding. All because of a poorly trained agent and a company unwilling to stand by their word. Don't waste your time.

I am writing to complain about my experience with Neiman Marcus. I placed an order on 2/28 that was $58.59. When I looked into my account the next day, 3/1, I saw I was charged twice for my order. (I had two indentical charges) I called their customer service line to talk about the issue and they claimed they had no record of a duplicate charge and it was an error on my banks end. I called my bank who then notified me I was not charged twice but three times by Neiman Marcus. They said it was an issue on Neiman Marcus' end but still agreed to refund and cancel the extra two charges for me, with no guarantee Neiman Marcus would not try to charge me again. I called your company again after I hung up with the bank to notify them of this issue and they still continued to claim they had no record of more than one charge. I received my order with no further issues on 3/7. I needed to return the order because it did not fit, I returned the order on 3/8 and was refunded on 3/15 the full amount. As of this morning 3/16 I was recharged the $58.59 AGAIN and due to this received an overdraft and a fee on my bank account. This order was so not worth all of the problems I had to deal with and can say I will never use Neiman Marcus again.

Easy, convenient returns. The online retailer also has such a great variety of pieces from various designers. The retailer also frequently has special deals and markdowns.

I went to the Scottsdale Fashion Square Mall and my experience was NOT that great. The sales woman didn't seem interested in helping me and I had to MAKE her get a shoe size for me. I don't want to say because I was racially profiled but it seemed that way. And honestly this being Nieman Marcus a high end store I wouldn't think I would endure such treatment. I did buy the Iriza Half D'Orsay Pump although I did not want to give the sale the rude sales woman. Also, she asked if i wanted water AFTER the fact I purchased the shoes. I am not sure why this experience was so bad but I will be shopping online from now on so I won't feel uncomfortable or like if I shouldn't be in their store. Aren't they supposed to provide full service? Shoe protectors etc?