Amanda G.

I am writing to complain about my experience with Neiman Marcus. I placed an order on 2/28 that was $58.59. When I looked into my account the next day, 3/1, I saw I was charged twice for my order. (I had two indentical charges) I called their customer service line to talk about the issue and they claimed they had no record of a duplicate charge and it was an error on my banks end. I called my bank who then notified me I was not charged twice but three times by Neiman Marcus. They said it was an issue on Neiman Marcus' end but still agreed to refund and cancel the extra two charges for me, with no guarantee Neiman Marcus would not try to charge me again. I called your company again after I hung up with the bank to notify them of this issue and they still continued to claim they had no record of more than one charge. I received my order with no further issues on 3/7. I needed to return the order because it did not fit, I returned the order on 3/8 and was refunded on 3/15 the full amount. As of this morning 3/16 I was recharged the $58.59 AGAIN and due to this received an overdraft and a fee on my bank account. This order was so not worth all of the problems I had to deal with and can say I will never use Neiman Marcus again.